Carrefour UAE Reviews 720

Carrefour used to be THE most international supermarket/hypermarket in Dubai, where you could find everything.
But every year the international range gets smaller and smaller……..which is a shame as the majority of the population is expat.

Today I had an experience. I visited your outlet in Madina Mall, Qusais, with my family to purchase a newborn baby’s dress. When we went to the dress section, there was no staff available. We waited for 20 minutes for someone to come. After that, I went to the customer service counter and requested them to send a staff member to the baby dress section. They sent someone who had no knowledge at all about that section.

I then asked to speak with the duty manager, and they told me the duty manager would come shortly. But no one came. When I asked for the duty manager’s contact number at the customer service counter, they said they could not provide it. Later, a Malayali staff member passed by and asked me what the issue was. When I explained, he told me that there were no newborn baby dresses there and suggested I go to another shop.

I told him this was not our first time shopping at Carrefour — we had purchased newborn baby dresses from there before. On hearing this, he challenged me to show him the newborn baby dresses from that section. I took some time, but I managed to show him exactly where the newborn baby dresses were located. After seeing this, he muttered something under his breath and went back into your store.

My question is: Why does such a large Carrefour outlet in Madina Mall operate without having enough staff? The staff there do not have any product knowledge, and they are diverting customers to other shops. Please, do not waste customers’ time. Assign enough staff to the sections, and it would be better if those staff members have proper product knowledge.

I FEEL FOOLED:
Hi,
I placed an order for Nutella 825grm and Extra Large Eggs .. instead of Nutella received another Brand 2 bottles of 400grm and instead of Extra Large Eggs I received normal Eggs where 6 pcs were Brocken !

When I called to costumer care they told me to bring it back to any hypermarket which I refused, then they promised that they will collect it by currer and refund the money which NEVERE HAPPENED since 3 weeks.

Now they are telling that my complaint was late (after 8 days) considering that the assured me tow weeks back that they will resolve this issue!

I have been unable to return mouldy yoghurts with an expiry date that is a month in the future, as I purchased them over a week ago. How am I supposed to know the yoghurts were mouldy inside until I open them?

I had an awful customer service experience and Carrefour has a return policy that makes no sense

I went to purchase a laptop in Mall of the Emirates on September 9, 2025, fresh, new and sealed. When I opened it at home there's a small particle inside the screen so what I did is I went to Sharjah City Center to inquire what to do with the item, because Sharjah City Center is only in front of my building, near and convenient. So I went there and talked to the costumer service lady, she called the manager Mr. Suraj and they both showing me an unwelcome presence, not helpful solution and asked and lecturing me what to do in my next purchase (using a bad tone). They let me put the item inside the box and left without a farewell, they left me very fast and for me it's insulting. So i went to the Mal of the Emirates again to consult the item, it only take a 30 mins to replace the item, very welcoming unlike in the Sharjah City Center Carrefour.

INVOICE NO : 6001523400072509062015.
I have booked a LG 65 inch Television on 6th sept.I was told that it will be delivered on 8th sept.

but till now no msg no communication for the delivery of the product. Everytime I called the customer care got same reply "we will update you".
No email id provided where customer can send a email. Chat option is horrible.
This is my last product from carrefour. In future I will never ever buy any product from carrefour

i recently ordered a router from your platform, but upon receiving it, I found that the item delivered was completely different from what I ordered, and of a much cheaper category than the one I paid for.
Therefore, I kindly request to return the item and receive a refund or replacement with the correct product that I ordered.

Poor Poor poorest i ever see from any organisation extremely disappointed you provider
You vision is to provide customers with quality products and services
Part of vision is to become global leaders and provide support to clients
You purpose to provide costumers with quality all quality if I see complain of people where is the quality care where is global providers who put quality and clients first
My name is winnie Jansen I bought on the 31 may 2025 i bought a phone 4 months back l paid 434 15aed after 5 days I want to buy a cover and screen protector the phone could not switch on I went to buy charger same phne is totally off at the shop they ask me to return the phne which I did I never use the phne I purchased fir my daughter on that day j was supposed to send the phone with my friend to south africa in n carfour in deira the sales manyold me it just need charge he charge for 20 min phone did mot switch on he told me there something wrong with the phone it's OK can happen a new phone not second hand new I purchased i paid in full last month my tubby account
The sales man ask for the slip which i hand over he ask me to take the phone to their repair shop in alfahidi which i refused a new phone I need to fix is that quality is this global leaders did i do anything wrong is it my fault that the phone do not switch on when you enter carfour 5 to 6 sales man surrounded you you can't even breathe properly for a sale they want from you when you return it's my work to take it back I left the phne and receipts with them there was a very kind local Arab who told them to give me a knew phne according to them they can't because I dont have the box why do I need to keep the box did I know it's a second hand phone I purchased which will give me problems x17 years I purchased at carfour i never experience such poor service I left the phne and walk out 4 month back no call no phne I lost 434. 15aed who is responsible to give my money back where can I kay a futher complain uf any one can advise me please 🙏

I got very bad service from carrefour very bad i did order 1 phone in 23/08/2025 and they give delivery date is 26/08/2025 but today 01/09/2025 stil i didn’t received my phone every time i call in customers service they told me i I'll received my phone in 24 hours but now its 6 day's still i don’t received my phone and very bad customers service i am very scar now beceuse very son i am going to take a flight i told them to cancelled my order now thay are saying it I'll be take 24 hours now i am fell i am jast a stupid beceuse i trast them so many time carrefour customers service is jast a Funny place nothing else i I'll never ever go to bay anything from carrefour

I placed an order online this morning, and the payment went through successfully. The delivery was scheduled for 4–6 PM, but after 6 PM I called to follow up, only to be told that my order would not be delivered because my area was supposedly 'out of the way.' This is the first time I’ve ever heard such a reason! I even paid a delivery fee, yet the order is being refused due to location. Extremely disappointing experience—this will definitely be my last order from you.

Online carrefour shopping
I ordered from carrefour this morning, apart from all of the items i got, i also ordered two 200g almaraei cheeses and the website reduced the price of the items but its not given to me

I purchased a Super General air conditioner, through carrefour’s application and the product details on the application did not include the rating from the Emirates Authority for Standardization and Metrology (ESMA) or any energy efficiency classification, which are essential for making an informed purchase decision.

Upon receiving the product, I was surprised to find that its ESMA rating was only one star, a fact that was not disclosed on the product page.

As a result, I immediately requested a return and refund. Since then, I have been the one following up daily with customer service team to process the return. In the end, I was told that I must pay AED 100 delivery charges because the product is from a third-party seller and this issue arose due to Carrefour’s and the third party failure to disclose key product information, not due to any fault on my part. Charging the customer a return fee in this situation is unacceptable and contradicts principles of transparency and consumer protection and Carrefour take responsibility for the error not the customer

Never ever will buy to carrefour dcc.the worst and defective product they are selling. We bought an amount 1700 for hisense washig machine and the delivery guy is on a hurry to install and left with out spending time to review the unit and check. They brought the unit with out box.and true we found out its defective item.. so hard to refund the item to them even their customer service dont know how the procedure.we waste tike to come.call and approach them. Never ever will buy in carrefour..we refund the item after 11 days with a lot of dissapointment.

I had horrible experience at Carrefour BurJuman, especially at cashier 12. The staff were unhelpful and unable to make decisions. The team leader had to call the supervisor, who then called the manager and even the manager couldn’t decide whether my items could be held for next-day delivery. It was clear that none of them were trained to resolve simple customer issues. There was also a lack of clear information. I was told that if I buy worth of 400 AED they can deliver it the same day. However, upon paying at the cashier they told that appliances cannot be delivered as it is appliances and they never explained that. If I purchase it online they can deliver, this doesn’t make sense. Also, I asked if I could leave the items at the baggage counter but they refused too. The only answer you can get from they is “no”. The only helpful people were the porters, who were polite and did their best. But unfortunately, the poor service from the cashier and top management ruined the experience.

I was very disappointed today where i orddered something and i got something else in carrefour mall of the emirates.
Requesting a call from the team.

Thanks

I believe they have to do proper auditing of their call center representative and take action based on how they are handling the issues of customers- and one of the representative even told only Arabic and English no any other national in call center how this is possible in this diversified culture- Company should kick out those who don't have respect towards their customer and hire other nationalities who knows how to do their job and dedicated.

I ordered some electronics through a shipping agent. The product was okay, but communication with Carrefour team was very slow. Took 12 days just to confirm order.

Do not buy any electronic from carrefour return policy they won’t tells you but they would tells there is one year warranty if devices defected you can’t return it or refund till they verify to verify will take approximately 30 days it’s b***t I would suggest do not even enter to the Carrefoure

I am writing to express my appreciation for the outstanding service provided by one of your delivery team members, Ahmed, who delivers from Carrefour Manar Mall.

On Thursday, 26 June, for Order No: 784020008117588, I was not home at the time of delivery (around 2 PM). Ahmed, a young gentleman whom I believe is Egyptian, called to inform me that he was outside my apartment at Royal Breeze 4, Al Hamra Village. I had ordered some perishable items and requested that he leave them outside in a way that would prevent spoilage. Despite my usual preference to avoid plastic bags for environmental reasons, Ahmed went above and beyond by neatly packing everything in brown paper bags with great care and attention to detail. When I returned home, I was genuinely impressed by how thoughtfully and professionally he had handled the situation.

Today, he delivered another order (Order No: 784010008280744), and I had the chance to ask if he was the same person who had delivered my previous order. He confirmed it was him. I had forgotten his name, but I had already intended to send feedback last week to commend his professionalism, problem-solving skills, and courteous manner.

In a world where good service often goes unnoticed, I believe it’s important to recognize individuals like Ahmed who represent your brand with such excellence. His actions reflect a high standard of customer care and responsibility, and I sincerely hope this feedback is acknowledged and shared with him and his supervisors.

Please consider this a formal commendation for Ahmed. Employees like him are a true asset to Carrefour and deserve to be recognized.

To whom it might concern
I have received the worst customer service from a guy from Bangladesh his name ichouad at carrefour marina crown dubai, I live here 16 years and I'm a regular customer to carrefour, every single day I do my shopping at carrefour marina crown, unfortunately this guy always ignoring customers and never pay attention to people's needs, he either playing or laughing with the staffs, if you ask him for anything he pretend he never hear, hope you guys receive this message and make action
Thank you