CarRentals.com Reviews 

Contract submitted to customers not having clarity. Later they used to ask higher for different reasons.
Team do not know, how to handle customer!!!! , specially Mr Mukesh Tiwari ..... like uneducated staff.
Extremely bad experience!!!!

Carrentals.com was sneaky. I found a special at 10:00 pm that was ending at midnight. I booked quickly on a refundable rental. When I went to print out what I just booked, I realized it was an electric car. We are 68 years old. We don’t know the first thing about driving/charging electric cars. I cancelled immediately and was charged $50 cancellation fee. The wording looked like $50 if cancelled 24 hours before but it meant as soon as you book. I call immediately. Was on hold for an hour. They said they couldn’t get through to Dollar. I put in a dispute with my credit card but charges were upheld. Be very careful when booking through Carrentals.com and Expedia their owner.

A VERY RIGID, INFLEXIBLE COMPANY. LEAST CUSTOMER FRIENDLY. AVOID! Unfortunately, due to carelessness, I rented a car 1 month later than I wanted.
The terms of the contract did say that the rental was non-refundable, which if I wanted to cancel before 1-2 weeks in advance I could understand, but this was about 1 month. I contacted customer service to see if there could be a fairness issue, as I had rented another car through them for the original date, but they refused. I lost $183.
I will never rent from them again.

DO NOT BOOK With PRICELESS!! They lure you in and then try to charge you extra for tolls ($25) a day when other car rental places only charge $35 for a week. They did not accept Amica Insurance so they wanted to charge another $30 a day for collision which would have doubled our car rental price. When we cancelled, they refused to refund our money. It is not even at the car rental place in Tampa which should have been my first clue but I didn't read the fine print. This was booked through Carrentals.com which I have used before and not had any problems. I am shocked carrentals.com is using such a shady company such as Priceless!! Priceless is saying Carrentals needs to refund me and Carrentals says Priceless needs to refund me. I am getting the run around so beware.

CarRentals.com will have you prepay for your rental and "wash their hands" if you were cheated by one of the shady rental car companies they offer.
Good luck getting your money back!
The car rental company will say that you will have to request the refund from CarRentals.com, and vice-versa.
In short: you won't see your money back.

Large suv booked. I called eur. To confirm and they said all they had was a compact- an unsuitable car. No response from car rentals.com

Australian travelling to Queenstown NZ

we had our flights cancelled by the airlines we were unable to cancel our car hire they wanted to charge $350 cancellation fee. the airline cancelled not us POOR SERVICE DO NOT USE

I booked the car in Orlando thru CarRental.com . The day I was supposed to pick up the car, my flight was delayed and I sent the text message , I let them know that my flight was delayed. I arrived in the airport and I called the number and requested for pick up from terminal B and whoever answered the call, he said my reservation got cancelled and he had the car for me and I have to pay $250 per day. When I made the reservation to your website, I already made the full payment. I believe this is not a good business policy cancelling the current reservation and charging me 10 times the original price.

Charged me 2x for the rental. I have all the receipts and documentation. Emails are met with an auto responder saying they won't do anything.

GUYS MUST STAY AWAY, BUNCH OF THIVES, LITERALLY WILL rip-off YOU OFF AND STEAL YOUR MONEY IF YOU HAVE PROVIDED YOUR CREDIT CARD, THEY FOR SURE SHARE PERSONAL INFO. TO OTHERS AS WELL. STAY WAY........... STAY AWAY.. from this SITE.

Do not trust this company. They cancelled our booking without advising us and are clearly fronting to force unsuspecting customers to rebook at the last minute at ridiculously high costs. Zero trust with this company - they will spoil your holiday!

Prepaid for rental, but the price did not include all the charges, so we had to pay extra at the rental company desk. It did not include the airport fee, and it did not mention anywhere in the reservation process that we will have to add extra for renting in the airport.

When comparing to other rental services the price seemed lower but in reality it was higher because the other services did include this fee.

Carrental.com is the same company as booking.com , I booked a car through carrental.com and they took the $965.48 and paid to Drivalia , Lucca , I with a debit card and they accepted the money , I then went to pick the car up and had to pay a deposit , all good until I tried to pay with a debit card , then Drivalia would not take the debit card and said only a credit card , and would not let me have the car , so no car . I then contacted Rentalcar.com Booking.com and asked for a refund to be told that the now the cotract had started and there is no refund , I said I did not recieve the car , to which is said credit card was part of the agreement , I finally found and yes deposit by credit card , so why did they take the money using my debit card , What a Con I can not get a refund ...Beware of Booking.com , they are cheats

Booking was confirmed, after going to location they said no car availability. waste of time and money. Reached to carrentals.com customer support for which they said they cannot do much because there is no availability of car. Oh yes, if there is no availability of car why did the booking got confirmed in first place. Check your algorithm and dont waste people time. Its valuable if you dont understand.

This is a scam. I booked through my CC rewards and they refused to give us vehicle because of an unposted rule that driver has to be same as credit cardholder. Reward site did specify a field for driver. They just lied to us and nowhere is it posted of that policy.

Got a call the day before my reservation on a long weekend to tell me there was no vehicle available for me despite reserving online 3 weeks in advance.

A scam and bad service....
Why do these companies need a credit card and then withhold a deposit for unforeseen circumstances. Which indicates that you have to get busy afterwards if they think it is feasible you made some damage. I paid for an extra insurance that was more expensive than the rent fee.

It is also not possible to make a booking elsewhere in the world and let somebody else pick up the car without the original credit card, strange, because that should be possible.

Rented a car for Vegas trip and partially prepaid for a Thrifty rental.Thrifty would not honor their rental agreement stating that totals re taxes were wrong. No satisfaction from Car Rentals.Costs were higher than quoted and unable to cancel as we partially prepaid. NEVER AGAIN

I made a booking, credit card was charged but booking was not make through. No refund and irresponsible service manner.
The poorest service ever. Don't use it.

no car rental available after they took my money , Gave me the runaround trying to get my money back asking me file a case and .. I had to file a dispute with my credit card .. wasted 4 hours of my time.
Just give me my money back