cars4youltd.co.uk Reviews 193

TrustScore 3 out of 5

2.8

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the staff to be friendly, helpful, and accommodating, with some individuals specifically praised for their excellent customer service and clear communication throughout the buying process. People also appreciated the smooth and stress-free experience, noting that their concerns were promptly addressed and that the sales approach was not pushy. However, some people were dissatisfied with the quality of the products, reporting issues such as cars needing repairs shortly after purchase, concerns about the condition of the product, and mechanical faults. There were also instances of poor communication and delays, with some customers feeling that their concerns were not taken seriously or that staff avoided responsibility.

What people talk about most

Staff

Consumers find staff to be ambiguous, with some reviewers praising individuals like Mark, Zeb, Brad, and Ali... See more

Product

Clients share ambiguous opinions on product quality. Many reviewers report significant issues with vehicles... See more

Service

People report ambiguous experiences with service. While some customers, like those who dealt with Zeb,... See more

Quality

Customers had negative experiences with quality. Many reviewers reported significant issues with vehicles,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise specific... See more

Based on these reviews

Rated 3 out of 5 stars

Very friendly and helpful in the Bilston dealership, only issue I have is that as soon as I left the dealership the service light came on and inside of fuel flap wasn’t cleaned on valet. Not a to... See more

Rated 1 out of 5 stars

I had a bad experience with Car For You Edinburgh, mainly due to poor communication and delays around my vehicle purchase and finance process. However, after escalating the issue, the branch manage... See more

Rated 1 out of 5 stars

I took a van from them , it’s been send back 3 times for repairs after purchase. This van has proof of full service but they lie, actually they lie on pretty much everything. None of the filters h... See more

Rated 1 out of 5 stars

❌ Scam Warning – Took My Deposit and Refused to Refund It! This company is an absolute disgrace. I paid a deposit for a car I NEVER even saw in person. According to their own “distance sale” po... See more

Rated 5 out of 5 stars

I bought a family car from Cars4You Dunfermline branch. The car was checked and came with a fresh MOT, the interior was also reasonably clean considering the age of the car and that the previous owner... See more

Rated 5 out of 5 stars

I recently bought a car with cars 4 you. I traded my old car in at the same time. Absolutely excellent customer service from Ahmed and James at the straiten Edinburgh branch. Nothing was a bother and... See more

Rated 5 out of 5 stars

Peter at Cars4you couldn't have been more helpful or accommodating. He went above and beyond to answer our questions and did everything possible to make the process seemless. He did everything he prom... See more

Rated 5 out of 5 stars

The staff here is wonderful. Everyone was friendly and welcoming. They made the buying process easy from beginning to end. Zeb, our salesman, was great to deal with. We will definitely look here first... See more

Rated 1 out of 5 stars

Absolute joke of a business. Sold my car to them and still chasing the payment of over two weeks later. Constantly passed from person to person and no one taking responsibility. The ma... See more

Rated 1 out of 5 stars

The cars we were looking at to buy were not the best . The first one they told me after 10 days needed the engine rebuilding, the second one on the day before we were having it delivered, they had a... See more

Rated 5 out of 5 stars

Mark and Ahmad at cars4u Straiton were so kind, patient and helpful! I just got a car from there and the customer service was brilliant! Already recommended three people to them and would recommend... See more

Rated 1 out of 5 stars

Absolutely disgusted, car had oil leak. A washer was placed at the Sump plug to stop oil leaking. When challenged he blamed my mechanic who discovered the leak. Auto Trader & Trading Standards have b... See more

Rated 1 out of 5 stars

Be careful dealing with this company they are sneaky scammers, they also buy positive reviews. Pay attention to the negative ones you will see common pattern. I got put through months of misery and lo... See more

Rated 5 out of 5 stars

Bought a car from straiton garage, very pleased with the service from Mark and Sultan. Helped us get a good dea within our budget and kept us up to date with how the car service and mot was going and... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. TERRIBLE COMMUNICATION FROM START TO FINISH. MURRAY AT THE BROXBURN BRANCH IS ABSOLUTELY DISGRACEFUL. THEY HAVE STILL NOT REPAID THE FINANCE COPMPANY I USED FOR A CAR I NEVER... See more

Rated 1 out of 5 stars

Dont be fooled by this companys fake positive reveiws. They are scammers stay clear. Myself and many others have fell for it. They are shocking doyour research before buying

Rated 1 out of 5 stars

I’m very disappointed with this company. Within less than four months of purchasing the car, it broke down twice. Despite this, they only provided a courtesy car and garage slot for repairs a... See more

Rated 1 out of 5 stars

Bunch of Scammers, they do Fake Mot's, don't refund deposits after saying they do, Receptionists do not call back No TAX on courtesy vehicles Murray said to drive the car back to them... See more

Rated 5 out of 5 stars

I recently purchased a car from Mark at Cars4you Straiton. Mark was excellent, extremely informative and helpful. I would certainly purchase from him again

Rated 5 out of 5 stars

Zeb was a fantastic solved all the issues regrading private plate. And made the whole process easy. 100% recommendations for zeb and the team

Rated 5 out of 5 stars

I bought a car from cars4you Straiton and the salesman Mark Howie could not have made it any smoother for me. I seen the car on the forecourt went in to enquire and decided to buy it. I was kept info... See more

Rated 5 out of 5 stars

Went to Cars4uYou Dunfermline and was lucky enough to meet Zeb who went out of his way to get me the car I liked at the price I could afford. He was very helpful and has a great report with people. Th... See more

Rated 5 out of 5 stars

Recently bought a car from here. The man who helped me and my husband was great. I believe his name was Zeb. Very helpful and made the whole experience so easy and streamlined.

Rated 5 out of 5 stars

I had a worthwhile experience while purchasing my car. Mark was so helpful and resourceful towards my purchase. Thank you Mark.

Rated 5 out of 5 stars

Bought a car from dunfermline branch from zeb the car is great and the whole transaction was smooth. Zeb kept me updated. Defo recommend cars4you!! 👌

Rated 5 out of 5 stars

we purchased our car from the Straiton branch. The people who worked there were very helpful and they answered all of our questions. I highly recommend them and I am very happy with the service they p... See more

Rated 5 out of 5 stars

Great service by zeb. What ever he said he got it done, what a lad, a valuable asset to the company. Very happy with the service from the start to finish.

Rated 5 out of 5 stars

Great consumer service from Brad he was very helpful even helped fit my sons car seat and the mechanic dean was amazing my car door Jammed and wouldn’t close and he came out within 10 mins to sort the... See more

Rated 1 out of 5 stars

If I could give 0 stars I would. I was told that it had been recently serviced. The coolant bottle was leaking. A washer was placed on Sump plug very tightly to stop a leak. Apparently the MOT advised... See more

Rated 1 out of 5 stars

I traded my car in to the sighthill branch after seeing a car in the station branch through Kandoo. I am happy with the car though I have seen they are selling my car a lot more than they had... See more

Rated 1 out of 5 stars

Please dont buy from this company, worst experience ever!!!! I bought a car on the 2nd April from them and on this day 8th June , im still waiting for the finance from my car I've traded in to be pai... See more

Rated 1 out of 5 stars

im an ex car salesman and to be honest ive never experianced shit service or sales tactics as this. offered between £5000 and £6000 for my px blind was told it booked at £6500. i traveled a fur... See more

Rated 1 out of 5 stars

I bought a vehicle from Cars4You Edinburgh West over 6 weeks ago. I had to wait over 4 weeks for them to settle the finance for my PX vehicle. I am still waiting for a new logbook after 6 weeks. I hav... See more

Rated 1 out of 5 stars

Warning, never bye a car from these guys, totally rip-off Went to see the car in cars 4 you for my wife, which I thought it was a good deal at the time, after viewing the car we decided to buy it. S... See more

Rated 5 out of 5 stars

From start to finish the staff at cars4you where nothing short of amazing, after searching for months at different car garages, we finally went with a car with cars4you as the staff where so helpful a... See more

Rated 5 out of 5 stars

We dealt with Jordan at the edinburgh west branch while buying a new car. He made the whole process really easy and we had a laugh. Thanks!

Rated 1 out of 5 stars

My dad bought a car from them and faults started to happen in the car They had it back several times to be repaired with no success It got that bad that he ended up getting rid of the car after 6 m... See more

Rated 1 out of 5 stars

DO NOT TRUST WHAT THEY SAY. DO NOT TRUST their warranty process. My husband and I purchased a Toyota Rav 4 WU64*** early January from Broxburn, Scotland branch. Car bought in my husband’s name (in c... See more

Rated 1 out of 5 stars

No communication at all. Had to contact zuto if I wanted an answer. Delivered the car late. Damaged interior and gear stick. Purposely kept out of the photos and videos. The car stank. Had to use a wh... See more

Rated 1 out of 5 stars

This company will scam you, read all the negative reviews and take note. They have also been caught purchasing positive reviews to get there rating up. You have been warned. Don't be fooled by what yo... See more

Rated 1 out of 5 stars

Back in November my dad bought his car from this company, everything was fine at first and we were told that the car had a new gear box, tires, and breaks changed, but the reversing sensors weren't wo... See more

Rated 1 out of 5 stars

Dunfermline branch is an absolute joke of a car dealer. Promised an MOT and to sort a few issues, but sold it to me with 2 flat tyres. Also had to chase them up for weeks and didn’t get anywhere. Av... See more

Rated 1 out of 5 stars

This company has to be avoided at all costs..Do your homework & don’t believe the fake reviews…This company cost us thousands to put our car right… AVOID AVOID AVOID

Rated 2 out of 5 stars

An extremely simple issue that should have taken days turned into months and ended in court. After buying a car from Cars4You Ltd, I discovered defects (a door that wouldn’t open and a de... See more

Rated 1 out of 5 stars

**Avoid at any cost*** I bought a used Toyota Yaris from Cars 4 U in Edinburgh in April 2025. From the start, the vehicle had several faults — including air conditioning that didn’t work, ge... See more

Rated 1 out of 5 stars

⚠️ Warning ⚠️ warning ⚠️.. Stay well clear of this company and their staff .. I purchased a Honda Civic for my Son.. It was clear from the start something was very very wrong.. The company had complet... See more



Contact info

2.8

Average

TrustScore 3 out of 5

193 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Mark at the Dunfermline branch …

Mark at the Dunfermline branch was very welcoming and helpful, he knocked £200 off the price also.
The dealership were accommodating on getting my car ready in a timely manner, after it being slightly delayed over Easter weekend, as I had an event to go to and they got the car ready as quickly as possible so I could pick it up before event.

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

Stay clear of them

Stay clear of them! Do not buy anything from them! Painted my bumpers as part of the deal and they didn’t even take them off the car!

The car was meant to get a deep clean inside and they didn’t bother. Got the car back from them and was covered in mud, I have to wipe the wing mirror and drivers window clean to make it safe to drive!

They are total cowboys! One of my wheels fell off my car while driving on the motorway in the outside line at 70MPH!

Trading standards got involved.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

I bought a Range Rover Evoque from this…

I bought a Range Rover Evoque from this company, and after just one month the engine warning light came on and stayed on. When I contacted them, they offered no solution. I later discovered that the DPF had been removed for cleaning, and they never informed me about this, I strongly advise others to avoid this garage, you will be scammed and 100%. And they advised me to have a BUMPER INSURANCE that is for £1100 for 36 months and that will only cover for £2000 what a rubbish, guys be careful with these peopl. Additional this guys are forcing you to buy BUMPER COVER GUYS DO NOT BUY IT, if you want to buy it tell them to show COVER CERTIFICATE. All the good reviews are all fake. Fake reviews fake people. This garage should be banned because people are saving money for a long time to buy a nice car but all staff and owner are obsoletely lier.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Jordan!

We dealt with Jordan at the edinburgh west branch while buying a new car. He made the whole process really easy and we had a laugh. Thanks!

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking service wouldn't touch them

Absolutely shocking service from the company, my land rover broke down with in 3 days of purchasing and collecting it this was on the 29th of January it broke it and I am still car less now. It took them 3 weeks to collect the car and give a courtesy car after chasing them up everyday. They claimed they where waiting for a 3rd party recovery truck but when the recovery truck eventually turned up 3 weeks later he told us he works for cars4you. The courtesy car that turned up had warning lights on the dash and was needing adblue, you would think this would be checked before leaving the dealership. Been constantly chasing them up and just being ignored, Murray who is the manager is just rude and a liar. You phone and ask for him and someone tells you he's on the sick but you phone on a number he doesn't recognise and you get straight through to him, wouldn't trust him to run a bath let alone a dealership. This company is just run on lies and fake promises, everyone you speak to on the phone is trained to lie. I would not give a penny of my hard earned money to this untrustworthy company.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I recently bought a car with cars 4 you. I traded my old car in at the same time. Absolutely excellent customer service from Ahmed and James at the straiten Edinburgh branch. Nothing was a bother and any concerns were sorted promptly. They listened to what I wanted and were not pushy with their sales.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

I worked there from 11/24 - 03/26

I worked there from 11/24 to 03/26, a real eye opening life experience.
I was a valeter, not even paid minimal wage but I enjoyed what I did and took pride in my work being a older gentleman with old school values.

I made the mistake of purchasing a van from Cars4you, and thought as I worked there it should be straightforward (how wrong I was).

With 16 days the clutch started to slip, so reported to branch manager thinking I work closely with him it should be fixed in a timely manner (but no).

No courtesy vehicle offered as they knew I had a car but still had to make my own way home, after 3 week of being messed around handed in my notice.

No company refuse to pay me my last month's wage, van is parked in dead car corner at branch. This is all because I'm moving on to something different, but while working as a valeter they treat you like a scrubber. I'm a nearly 51 widow who's brought up 3 children and worked in some very stressful management roles, but they work in like a army rank system where sales staff are gods 😆.

Still praise ACAS, HMRC and trading standards. I will cost them more then I'm owed, they won't be keeping money for my hard work.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mark at cars 4 you

Mark at cars 4 you in dunfermline was very friendly and helpful.
Really satisfied with my car
Would recommend Mark if your buying a car

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

Be careful

Be careful. This company scams people. They also have been caught purchasing fake positive reveiws. Mohammed the owner has let this happen for years. Dodgy cars and shocking customer service after purchase. I lost alot of money at the hands of this company.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Made a great change from the norm.

We were made to feel important straight away even though we were looking at the lower end of their impressive range.Marks communication were great, answering all our questions and keeping us updated on the car 's progress through it's pre collection work. Have bought many cars in my 40 years of motoring, but this was up there with the best

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience.

I bought a family car from Cars4You Dunfermline branch. The car was checked and came with a fresh MOT, the interior was also reasonably clean considering the age of the car and that the previous owner often used it to transport their dogs on the backseats. It has now been a month since I bought the car and it has been running absolutely fine since. Mark was very friendly, helpful and kept me updated throughout the buying process, which made it a stress free experience. I would recommend this branch to others.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth purchase

Dealt with Mark in Dunfermline from start to finish, he kept me informed throughout and made the process straightforward and seamless from start to finish. Love my car, thank you.

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a BMW 1 series 3 weeks ago.

I bought a BMW 1 series 3 weeks ago.. engine management came on and the central locking didn’t work also no heating in the car.
Was told from the garage that someone would come out to look which they did. Parts ordered all good to go! So I thought.
Left me two days constantly chasing them. Offered me my money back which I wanted the car I just wanted it fixed which was in my legal rights.
In the end I told them I would return the car for a full refund on Monday 23th March at 10am to find no one there. A gentleman that worked in the unit as a painter phoned him for me (call on loud speaker) the owner of the garage told him I was a pain in the arse !!! Not professional at all !!!
I was also told it was their Business and if they wanted to start later then they will !!!! Even though they knew I was returning the car!

I did get a full refund which I was legally fully entitled to.
I’ve also seen the car is back on for sale no mention of the faults it’s got other than the central locking !!

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

I had a bad experience now manager agreed to unwind the finance agreement

I had a bad experience with Car For You Edinburgh, mainly due to poor communication and delays around my vehicle purchase and finance process.
However, after escalating the issue, the branch manager has now stepped in and agreed to resolve the situation, which is a positive step.

Still ongoing, I will stay away from this place, Volvo V60 I still got finance agreement on this any checks won't be clear

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Mark

Great service from Mark. When we first went he was very friendly and wasn't pushy like other salesmen I've dealt with in the past. Nothing but great service from when we walked in until we found the car we wanted.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero or less I defo…

If I could give zero or less I defo would bunch of incompetent liars crooks and fraudulent people. Sold us a car with fraudulent mot fake service records cracked windscreen they wanted us to claim put insurance for it within 4 days of having car went into limp mode and the after service if you can call it that was shocking.

The car manager in Edinburgh Murray wow talk about rude to woman is an understatement but no sir wrong lady to mess with i had recorded all calls photographed car before buying and was told all repairs where carried out to high standards absolutely not!!! Took car for a independent garages review and filmed it for my finance company all within the 30 days and had car sent back to them car was labelled a death trap waiting to happen yet ...... its in their forecourt for sale again still with

FAKE MOT BY A GARAGE IN LIVINGSTON
STILL WITH ISSUES NO DOUBT

DO YOUR SELF A FAVOUR READ ALL THE 1 STAR REVIEWS TRUST US ALL WEVE ALL HAD SAME ISSUES GOING BACK YEARS!! ANY 5 STARS ARE DONE ONSITE INFRONT OF STAFF TO MISLEAD POTENTIAL CUSTOMERS!!!!

SAVE YOUR MONEY SANITY N MENTAL HEALTH GO ELSEWHERE PLEASE

March 11, 2026
Unprompted review

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