carservicinghounslow.co.uk Reviews 

Booked to diagnose & identify which of the 4 abs sensors was faulty as I don’t have the software & was going to do the repair myself.

Day 1 (4-Mar) diagnostic complete, car ok for collection, nothing wrong. Upon collection issues remained. Now it seems (as I thought) an abs sensor needs replacing but also the wheel bearing needs doing & parts on order.

Day 2 : no update by end of day, called and was told I would be updated next day.

Day 3 : no call received all day

Day 4 : called first thing. Told I would have a call back in 30 mins. 1.5 hours later nothing so I called back instead. Now it seems issues with parts supplier. Despite the new parts eventually being added, car had the same issues I started with & recommended another garage foe further investigation.

(Following 2 week extensive investigation by recommended garage they discovered the sensor fitted by VSC was faulty plus too much grease was put in the wheel bearing unnecessarily. WB cleaned, new sensor fitted and after a couple days car seems fine. Picked car up and handed the faulty sensor so I could discuss with VSC)

30-Mar : called VSC & asked for Raj. Spoke with Sarah, explained the issue and asked for a refund of the faulty part. Sarah would pass message to Raj, instead get email from her with clarification on what happened & why i didn’t take care of back to them so they can fix.

Replied same day to given full details above (plus why take off a good part to put faulty part back to satisfy THEIR warranty process when they couldnt fix it?!) & asked for refund (plus I can hand faulty part back if needed.

08-Apr : no reply, forwarded email to Sarah for response. Its now 16th April and I’ve still heard nothing. Leaving this review instead as I’ve been more than fair and given enough time to resolve.

COMMUNICATION IS VERY BAD AT THIS PLACE. I WOULD NEVER RECOMMEND THEM AND SUGGEST ANYONE TO GO SOMEWHERE ELSE.

Ironically the garage they recommended is 100% better and I’ll be taking my business to them, who I won’t name here but you can see my google review for them.

This company's electronic MOT booking system is chaotic.
I received two different appointments, one of which was correct.
I was then told the correct was for an afternoon and they did not do MOTs in afternoons.
I obligingly changed my arrangements to make their morning appointment.
On arrival in the morning I was told the vehicle could not be tested until the afternoon.
The charge was £5 more than advertised

The customer service, transparency and offers from this garage are excellent. I have had my MOT and service done with them twice now and they have been practical, fast and no nonsense. Many thanks to them!

Appalling garage - dangerous and untrustworthy. Failed to connect the anti roll bar link leaving me stranded on the M25 for 3 hours. Didn't fix it properly so it happened again. Charged me for at least one part they didn't change. Have refused to compensate me or apologise for the gross amount of time and danger I've had to be apart of. Dealing with the owner is like a trip to 'Ramsey's Kitchen Nightmares in the motor industry'. Avoid at all costs!

They overcharged my card for work not discussed or approved - they then agreed to refund with false promises that a refund will be sent but this never materialised. Untrustworthy business I can't recommend them