Cartier Reviews 57

Mu Husband purchased the love bangle for me after 1 year it had to be repaired less than a year later it has to be repaired again. They are asking £4000 to put a new screw mechanism in . We are both speechless it is sold as “ love bangle” wear forever but it is just not fit for purpose in our experience .
You just don’t expect to pay for something that is sold as forever then have to get it repaired at huge costs every year.
I don’t do sports or anything out of the ordinary .
Please think twice before buying one of these !

am absolutely delighted with my Cartier Classic Love Ring in white gold, bought online from Cartier UK. The entire experience felt genuinely seven‑star. The customer care team were exceptional—truly unlike anything I’ve experienced before.

My original ring was too small, and with just one email they immediately called me, arranged complimentary returns, and even had the item collected directly from my home. My return was approved quickly, and a new ring was dispatched within a day or two.

The unboxing experience alone was extraordinary. It was so luxurious and meticulously presented that it took me nearly ten minutes to unwrap everything. Every layer felt high‑class and intentional, reinforcing the sense of true luxury.

I only wish I could afford to shop with Cartier more often, because the whole process made me feel completely spoilt—like royalty. Thank you for an incredible shopping experience. You really do get what you pay for.

Love their products, cannot get enough of them! However, their client care is third class! The staff which they employ are least interested in representing the company let alone making an effort to provide client care. At the Selfridges boutique one of the agents who was clueless sat there repeating the sentence, I have only been here for six months, in other words, I do not know so dont bother asking me. Two watches were booked in for a service there too and for each watch I have had to go multiple times back as they were not booked in correctly and the service centre made a mess of the service. The Manager; Antoine Monot-Witzman is a typical Salesman who is extremely unreliable and cannot manage his staff. Whatever you do, do not go there, any boutique which has a weak Manager will no doubt not be led by example so the staff know they can getaway with murder. His Deputy Managers are rude and of no use as well!

The boutique at Harrods is even worse, from the moment you arrive the Hosts are least interested! Talking to them is like banging your head against a brick wall. The Agents are unrelaibale like Selfridges, never answer back to communication and the main Manager is completely useless! If you complain, they dont care.

The main Client Care Centre is just as bad, they are clueless and you will keep making multiple phone calls and get no where.

Great products but no service!

Difficult to believe the number of bad reviews. I’ve bought from them 5 times the last time last week. The staff couldn’t be more helpful and the products are wonderful both watches and jewellery.

*ABSOLUTELY AVOID*

Racist & Discriminatory Service

We purchased a Cartier watch in Geneva, and the staff there assured us that if we ever lost any links, we could simply visit a local Cartier outlet to get them replaced free of charge. Unfortunately, our experience at this Cartier outlet we visited back in London was the complete opposite of what we were promised.

When we walked in to request the replacement links, the customer service person not only refused to provide them for free as Geneva had indicated, but they also treated us with a level of disdain that was frankly shocking. He seemed to make an immediate judgment about us, assuming that our watch must be second-hand rather than newly purchased. Was it the way we looked? This racial profiling was completely unacceptable and made us feel belittled and disrespected.

In the end, not only did they refuse the courtesy that Cartier Geneva had promised, but they also treated us with a haughty, dismissive attitude as if they were not staff but somehow owner of Cartier. Thankfully, we went to the Cartier in Harrods afterward and received the links without any issue or judgment.

I strongly discourage anyone from visiting this particular Cartier outlet (or any UK high street one). Let them sit on their high horse—there are plenty of other locations, like Geneva and Dubai that treat customers with the respect they deserve. This outlet will, at the end of the day, RUIN YOUR EXPERIENCE!

EDIT: Cartier CS mailed me saying Cartier store management will contact me directly. No one ever called - it's day 20 today! There you have it 😆

I purchased a Cartier Love Bracelet from the Selfridges boutique, expecting a premium product and service that reflects the luxury branding. Within just two hours of wear, the bracelet became misaligned. Concerned, I returned to the store to request a refund or solution.
To my shock, the store manager not only dismissed my concerns but accused me of causing the damage. He spoke to me in an abrupt and confrontational tone, loud enough to draw attention from staff and other customers. I felt berated, humiliated, and embarrassed — completely unacceptable behaviour from any professional, let alone a luxury retailer. I had to ask him to lower his voice due to how inappropriate the situation had become.
The bracelet was taken in for inspection by Cartier’s jewellers. As expected, they came back claiming that the damage was due to "accidental handling" and not a manufacturing fault or wear-and-tear issue. Their email stated that "a new bracelet will need to be produced in Paris to replace it. This replacement would be fully chargeable."
How can a luxury product that misaligns within two hours of wear require a complete remake — and at my expense? This is not just poor quality; it’s a complete failure in both product integrity and customer care.
I’m now disputing the charge through American Express and intend to take this further. A so-called “luxury” product should not fall apart on the first day, and I shouldn't be treated with such disrespect for raising a valid concern.
Avoid making the same mistake I did by thinking Cartier represents luxury. There are countless other customers with similar complaints — I wish I had read them beforehand. Save your money and shop elsewhere.

EVERY STEP OF THE WAY THE SERVICE AT CARTIER HAD BEEN BELOW PAR -- IT HAD BEEN TERRIBLY STRESSFUL AND FRUSTRATING.
I CAME TO THE OLD BOND ST SHOP A FEW WEEKS AGO TO GIVE MY WATCH FOR REPAIR. THERE WAS A LONG QUEUE SO I WAS ADVISED THAT A COURIER COULD COME AND COLLECT MY WATCH. I HAD GONE HOME AND TRIED TO ARRANGE FOR THE COURIER. THERE WERE MANY PHONE CALLS AND EMAILS FROM VARIOUS PEOPLE - ALL IN TOTAL OF 10 DAYS. IT TOOK TOO LONG AND AS I INFORMED THE AMBASSADORS I WAS GOING TO GO ON HOLIDAY, AND NEEDED THIS EXPEDITED. I HAD GONE ON HOLIDAY WITHOUT MY WATCH BEING COLLECTED. IT TOOK TOO LONG TO ARRANGE AND IT WAS CHINESE WHISPERS WITH SO MANY PEOPLE TRYING TO EXPLAIN THAT THERE WAS A 24/7 PORTER AT THE BUILDING IN NW3 TO ARRANGE COLLECTION, THAT I WAS GOING TO BE ABROAD AND TO ARRANGE COLLECTION — NOTHING HAPPENED AND I HAD GONE ON HOLIDAY BY THIS POINT. 
I CAME BACK FROM HOLIDAY AND ON 22ND OF JULY WENT TO THE OLD BOND ST SHOP TO GIVE MY WATCH AND MET BENEDICTE WEIR TO WHOM I RELAYED THE TERRIBLE EXPERIENCE AND SERVICE. I WAS REASSURED THAT A COURIER WOULD DELIVER MY WATCH. I MADE A POINT OF TELLING HER THAT THERE IS A 24/7 PORTER TO RECEIVE THE WATCH, THAT I WOULD NEED TO NOTIFY THE PORTER ABOUT THE COURIER. SHE TOOK NOTE OF THE CHANGE OF ADDRESS FOR THE 24/7 PORTER AND I WAS REASSURED ALL WOULD BE AT HAND. I MADE FULL PAYMENT OF £xxx.
ON WEDNESDAY 30TH OF JULY I RECEIVED A TEXT AND EMAIL NOTIFYING ME THAT MY WATCH IS READY FOR COLLECTION — FROM THE SHOP. I AGAIN CALLED CARTIER AMBASSADORS AND SPOKE TO DARRAGH WHO REASSURED ME THAT IT IS AUTOMATED. I THEN RECEIVED AN EMAIL AND PHONE CALL ASKING ME TO SETTLE THE £XXX PAYMENT WHICH I HAD ALREADY PAID ON THE 22ND OF JULY. NEEDLESS TO SAY I WAS UPSET. I TELEPHONED THE PHONE NUMBER ON THE BUSINESS CARD THAT BENEDICTE WEIR HAD GIVEN ME EXPECTING TO SPEAK TO HER DIRECTLY, AND YET AGAIN I SPOKE TO THE AMBASSADORS WHO HAD SAID THEY WOULD CONTACT THE BOUTIQUE. I LATER ON RECEIVED A TELEPHONE CALL FROM BENEDICTE WEIR APOLOGISING FOR THE ERROR, CONFIRMING THAT I DID INDEED PAID THE £XXX ON THE 22ND OF JULY AND THAT THE WATCH WOULD BE DISPATCHED AND DELIVERED WITH DHL ON FRIDAY - 1ST OF AUGUST - TODAY. I HAD NOTIFIED THE 24/7 PORTER TO EXPECT DELIVERY.
TODAY I HAVE BEEN ON THE TELEPHONE TO DHL AND THE AMBASSADORS TRYING TO CONTACT BENEDICTE WEIR BECAUSE DHL HAD SAID THAT MY ADDRESS IS INCOMPLETE AND SO THEY CANNOT DELIVER MY WATCH (I HAD EXPRESSLY ASKED THAT THE WATCH IS DELIVERED TO THE 24/7 PORTER WHO WAS EXPECTING THE WATCH). DHL SAID THAT THIS WAS NOT NOTED BY THE SENDER, AND WHEN I SPOKE TO THEM TO TRY AND ARRANGE REDELIVERY FOR MONDAY, THEY'VE SAID THAT THE SENDER HAD BLOCKED THESE OPTIONS AND THAT THE SENDER NEEDS TO CONFIRM THIS REDELIVERY. AGAIN, I SPOKE TO THE AMBASSADORS TWICE TODAY TRYING TO REACH BENEDICTE WEIR TO ARRANGE REDELIVERY — TO THE 24/7 PORTER — WHO WAS ALREADY EXPECTING DELIVERY.

I AM YET TO HEAR BACK FROM CARTIER CONFIRMING THAT IT IS AT HAND, AND THAT MY WATCH WOULD BE DELIVERED AS ARRANGED.

NEEDLESS TO SAY, I AM TERRIBLY UPSET AND EXHAUSTED AT TRYING TO REPAIR MY WATCH AND GET IT BACK TO ME.

THE STANDARD OF SERVICE IS BELOW PAR WHAT ONE WOULD EXPECT FORM AN ESTABLISHMENT SUCH AS CARTIER.

What a fantastic experience we had today with Elena Doiley at Cartier Bond Street. We have been visiting the store for the last few years and her professionalism and pure kindness and attention keeps us returning time and again. Now our children have caught the bug and love Cartier as much as we do-but a large part is down to Elena and how special she makes each and every visit. Sadly not all associates are the same calibre so if you want a truly special experience contact Elena directly-she really is a stand out representation of all that the brand Cartier stand for.

I purchased a Cartier Love ring three days ago.

I realized after I left the store that I wasn’t comfortable with the size, as it felt too loose, so I visited the Cartier store to exchange for a smaller size. I was advised that I was unable to exchange the ring for a smaller size, or to return it. They offered no satisfactory options.

Would not recommend this store.

The call centre is appalling and customer service is not good. ( until you are in the store). A frustrating system to make an appointment - took me 3 phone calls and an email to achieve this. Even when I complained the call centre cannot just call the bond street store and make an appointment - they have to call you back.
For a luxury brand I am appalled and disappointed- especially as there are similar complaints previously from other customers and nothing has been done.

Cartier Customer Service in Bond St., London has been excellent from start to finish. I had an issue with my watch strap, which was resolved without any hesitation and in a most polite, professional manner. I cannot praise Daniel enough. Thank you.

Ordered two bottles of perfume from this company arriving by express delivery, it took one whole week to receive these goods that was been sent gift wrapped & gift cards printed, they arrived wrapped in plain white paper with a Cartier ribbon wrapped around them not particularly special & I am going to wrap these again myself, I used to buy their perfumes from my local department store but apparently you can only buy these perfumes now in the Cartier Boutiques or Cartier.com, all I can say is I will not put myself through the hassle of trying to get delivery of Cartier goods & will buy another brand in future.

I really wish I had come here first but you don’t expect a supposedly reputable company of this type would need checking on.
How wrong, I have had a better customer experience using Evri than this market stall outfit playing at a high class jeweller.

If I could give them zero stars I would! Ordered a ring on Monday for delivery on Thursday. Didn’t arrive. Made enquiries with Cartier, who said there is nothing they could do as it was with the courier, stuck in Switzerland. I asked if they could make enquires as to why it had not been delivered and if it would be received in time. Cartier refused, telling me they couldn’t contact DHL or escalate this issue. The only offer they made was to cancel the item, and I could reorder direct by attending a store. The refund would be within 5 working days of them recovering the ring. This was an expensive purchase and not something I can afford to buy again while waiting for a refund.

Despite explaining this is a birthday gift and needed in time for the birthday, there was absolutely no desire or compassion to resolve the situation. Disgusting service. Don’t waste your money on this company. If something goes wrong, they won’t even bother to make attempts to resolve it.

I’ve always had a good experience with Cartier. I thought I would leave a good review because all the bad reviews almost put me off buying from them a few times. I’ve returned items for different sizes a few times and never had an issue.

I lost my love bracelet!!
I lost my love bracelet!!
I bought a Love bracelet 6 months ago and I just lost it. It fell off while I was walking, when I was on the boutique the day I bought it I asked them if it was easy to fall because I heard that it was very easy to fall and they said to me that it was very hard to fall. After six months I lost it. Please don’t buy this bracelet because you will pay so much money and then will get lost. I’m very disappointed with this brand it shouldn’t be this easy for a bracelet with this price to fall or get lost. When I called them to say that it fell they said to me that it was not their problem. Awful experience!

SHAME ON YOU CARTIER!!!
SHAME ON YOU CARTIER!!!
This is the worst customer service I have ever experienced in my life.
I received my Cartier love ring in November after using their printable online sizing tool, which is NOT accurate. To my horror the ring arriving two sizes too small.
I contacted them straightaway and was told I could return it for an exchange. Unfortunately due to my husband suffering a cardiac arrest and coma for 10 days it meant I never returned the ring for 2 weeks.
CARTIERS REPLY
Why has it taken so long to return? The ring must have been worn as its all scratched.
MY REPLY
The ring had NOT been worn as its two sizing too small and would not even go over my knuckle. I even sent photo evidence. I wasn't asking for a refund just a simple exchange for a ring that was too small due to their online ring sizing chart being inaccurate.
CARTIER 100% LACK OF EMPATHY
Based on my experience, I will be taking this matter further with UK consumer rights and spread the news about my awful ordeal.
Never did I think Cartier were capable of such poor customer service, unnecessary delays ( 3 months & I'm still without a ring) and the need for multiple Cartier ambassadors to resolve a single issue is a joke.

Took Cartier watch in to watches of switzerland to be serviced. They sent it off to Cartier, it took ages! When it eventually came back, the blue winder crystal looked fake. They'd replaced the winder and the crystal fell out relatively quickly. They said this wasn't covered by the servicing warranty. I have since read that if the crystal falls out this could mean the part is fake - I would hope Cartier don't use fake parts but they are definitely inferior to what was originally on the watch as the watch then stopped working. Took it back in, they then replaced the hands but didn't put a new crystal in. The winder was almost impossibly stiff. It stopped working again -less than a year later. They are refusing to fix it as they are saying it has broken because we damaged the winder and claim that it had a new crystal (this is an absolute lie on both counts). I don't know how they can claim it has stopped working because it has been dropped when it has never stopped working in 22 years before that. I am going to find an independent to repair it as the whole process of servicing with Cartier seems like snake oil - a working watch ends up not working and we are blamed. I haven't spoken to Cartier directly as this is all through watches of Switzerland but they are the ones refusing to fix the watch that I firmly believe they have broken.

My husband placed an online order for a bottle of Pasha de Cartier Parfum for men which never arrived, and his payment was reversed, with no explanation. As I was going to London the following weekend, I visited the Bond St store to buy a bottle. I waited 45 mins to be served, then 3 days later an email came to say that there had been delays in procuring the parfum and that a bottle was now on its way. I have written to Cartier customer service 3 times now, as I’m angry that we weren’t notified sooner of the delay and also that I wasted a significant amount of time waiting to be seen for just a bottle of perfume! Now we have bought 2 bottles, unnecessarily too. Just very poor communication and service Cartier. I used to consider you the best…not any more

Years ago, my mother bought me a gold cigarette lighter (with a diamond) from Cartier from its Bond Street boutique. As it was easily misplaced by me, I rarely used it and just needed to change the flint and fill gas once in a while!

When I took it out recently, I found it has ceased to work. So I gave it to the charming but less than useful ladies at the Cartier boutique at Selfridges.

After keeping it at their workshop for a few months, they returned it untouched and said they no longer keep the parts (!) that need to be repaired!! I did tell them that this was a simple mechanical device and not one with a complicated mechanism. To no avail! The ladies said that the workshop in London and Paris had said that I should take it to one of the cheap outlets on Burlington Arcade and get it fixed there - no doubt voiding my Cartier guarantee in the process.

My advise. Don’t buy mechanical devices like lighters and watches from Cartier…ever! They are shamelessly inept!