Cartridge People Reviews 

7,158
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 978 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for providing extremely helpful advice and resolving any technical printer issues right away. Consumers also appreciate the exceptionally smooth ordering process, very reasonable prices, friendly staff members, and prompt delivery times overall. However, some people mentioned experiencing annoying technical difficulties with compatible cartridges, leaking fluids, or unexpected printer errors shortly after installation. Some reviewers were not happy with receiving persistent sales communications and phone calls attempting to persuade them to switch products. Furthermore, a few customers noted that packages occasionally arrived damaged or experienced unexpected shipment delays.

What people talk about most

Product

Customers consistently note ambiguous experiences with product choices, with many praising the great... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising staff members for being extremely... See more

Service

Customers report highly positive experiences with service, highlighting efficient performance and helpful... See more

Order

Users describe ambiguous interactions with order processes, highlighting a wide split in their overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very good experience with Cartridge People. I ordered Canon ink cartridges for my photo printer and I’m very happy with the service. The price was very reasonable, the order was dispatche... See more

Company replied

Rated 5 out of 5 stars

Great customer service from Wiktoria. The couriers were at fault and left me an empty parcel. Got no where with the courier company. Emailed Cartridge people. Received an almost instant reply with new... See more

Company replied

Rated 5 out of 5 stars

I recently purchased some printer cartriges for 2 printers that came my way via friends. The price and turn around was superb. I had problems with one printer ( that was down to me not doing enough... See more

Company replied

Rated 5 out of 5 stars

This was my first order for the purchase of a laser printer and toner cartridge. I was provided with excellent help and advice regarding my purchase from the staff members. Also, extremely pleased wit... See more

Company replied


Company details

  1. Toner Cartridge Supplier
  2. Business to Business Service
  3. Office Supplies Store
  4. Office Equipment Supplier
  5. Printer and Scanner Store

Written by the company

Printer Cartridges from the UK's leading online retailer of Printer Cartridges - Cartridge People, Range including Toner Cartridges, Ink Cartridges, Printer Cartridges and Printer Supplies. We offer printer cartridges from top brands such as Brother, Canon, Epson and HP. Printer Cartridges can be very expensive so with Cartridge People you can be rest assured we will offer you very competitive prices all year round. All Printer Cartridges are available online, today from www.cartridgepeople.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(7,158)

936 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Helpful.

The help and understanding from Lindsay, in particular, is refreshing these days. Very good customer service.

July 31, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Dear Linda,

Thank you for taking the time to leave a review for Lindsay, I am pleased she was able to assist you. I will pass on your comments to her.
Kind Regards,
Cartridge People

Rated 5 out of 5 stars

I bought one of their own-brand laser…

I bought one of their own-brand laser printer cartridges for my HP printer. Works just as well as the official one (although the printer complains about it but that can be ignored) and cheaper than HP.

August 2, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Dear James,

Thank you for taking the time to leave us a review. I am pleased to hear that our own branded product is working well for you.
Please do not hesitate to contact us should you require any assistance.
Kind regards,
Cartridge People

Rated 5 out of 5 stars

Great service

I had made a silly error when ordering cartridges so contacted CartridgePeople and Si Bennett sorted it out for me immediately.No waiting forever for a response etc.Will definitely be using this company again.

July 31, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Dear Ralph,

Thank you for taking the time to leave a review for Si, I am pleased he was able to assist you. I will pass on your comments to him.
Kind Regards
Cartridge People

Rated 5 out of 5 stars

We have two printers

We have two printers - inkjet for photos laser for docs. We get inks from Cartridge People and always get good service and competitive prices and, importantly, reliability. Any minor issues are sorted quickly and you actually get to speak to someone. Thanks George!

July 27, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Dear Michael,

Thank you for taking the time to leave a review for George, I am pleased he was able to assist you.

Please do not hesitate to contact us again should you require any further assistance.
Kind Regards
Louise

Rated 4 out of 5 stars

Good customer service

Good customer service. Melanie was very helpful

July 31, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good afternoon,

Thank you for taking the time to leave a review for Melanie; I will pass on your comments to her.

Kind Regards,
Louise

Rated 5 out of 5 stars

Missing black ink Cartridge.

Missing black ink Cartridge.
I would like to thank Sam for arranging another black ink cartridge due to my missing one in my parcel. I am much obliged. I shall keep the flyer for whem I need to order again.
Ellen.

July 28, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good afternoon,
Thank you for giving this amazing feedback for Sam. He will delighted to see that you have taken your time to leave such kind words
Kind regards
Cartridge Team

Rated 5 out of 5 stars

Quick response

After we found defects in two own-brand cartridges, George at Cartridge People provided rapid advice and then followed up by replacing the cartridges free of charge.

July 31, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good afternoon.

Thank you very much for getting in touch with us to provide such amazing feedback.
I am sure George will enjoy reading this
Kind regards
Cartridge People Team

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Sam was very helpful, finding my details quickly and ensured I got the best deal. It is my go to place for printing ink.

July 30, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good morning.
Thank you for providing such wonderful feedback for Sam. He will be very happy to see that he helped the best he could
Kind regards
Cartridge People Team

Rated 5 out of 5 stars

No problems, just solutions!

Spoke to Aiden this morning regarding a missing delivery.
He was very attentive to my concerns, explained to me the problem and swiftly told me how he was going to deal with it. And deal with it, he did, very satisfactory!
In Aiden's world there arn't any problems, just solutions!
Thank you Aiden.

July 30, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good morning.
Thank you for the feedback on how well Aden fid you you regarding your missing delivery.
We will pass this onto him for him to read through.
Kind regards
Cartridge People Team

Rated 5 out of 5 stars

Great Customer Service

Wow! Just Wow!
I have bought from Cartridge People several times before and found them efficient enough, but my heart sank when I encountered a faulty toner cartridge. I did not have high hopes of a simple complaint process or resolution of my problem.
How wrong I was.
Marianne quickly took over from Cartridge-Bot on the chat and understood the issue straight away. She arranged for a replacement toner to be posted out the next day and sent me some idiot-proof instructions on how to return the faulty one.
When the replacement arrived it even contained a note with an apology and some tea-bags... so that I could have a brew on them. A lovely touch.
Ten out of ten Cartridge People. I will be recommending your services.

July 28, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good morning.

Thank you very much for sending such amazing feedback for Marianne . I am sure she will be delighted to read this

Kind regards
Cartridge People

Rated 4 out of 5 stars

Compatible Print Cartridges

I recently purchased a full set of compatible print cartridges from The Cartridge People for my Brother MFC-J5740SW printer. The printer prints fine, but kept going offline after each print job, which I cured by unticking the `SNMP status enabled` box in printer properties, printer ports. I also e-mailed The Cartridge People to see if this was a known issue. Within a very short time George had replied with a similar suggestion and a few others in case the problem re-occurs in future. Thank you, George and The Cartridge People for a great service.

July 29, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good Afternoon,

Thank you for taking the time to leave a review.

I am pleased to hear that George was able to offer you advice on how to resolve the issue that has arisen with the printer.

I will ensure your comments are passed on to him.

Kind Regards,

Gemma
Cartridge People.

Rated 5 out of 5 stars

Great Customer service and Technical knowledge

They say it's the people who are the face of a company. I have had dealings with Sam over the phone on various topics concerning inkjet cartridges and he has been very informative and helpful in sorting my issues. I have been very lucky to have known Cartridge People and I don’t think twice in giving my business to them. Apart from Sam, I have had great service from other staff members too.

July 29, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good Afternoon,

Thank you for taking the time to write a review.

I am pleased that Sam has assisted you with the different topics in regards to the ink cartridges purchased.

Your kind words are nice to hear and I will ensure your comments are passed on to Sam.

Kind Regards,

Gemma
Cartridge People.

Rated 5 out of 5 stars

Excellent customer service

Had a problem with the cartridge people equivalent cartridges for a HP printer and was resigned to opting for genuine HP. Contacted cartridge people and George replied by email with instructions as to how to resolve the problem. Problem resolved 👍
Excellent customer service

July 29, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good Afternoon,

Thank you for taking to time to leave a review.

I'm pleased to hear that George was able to assist you with an issue that you were experiencing, and was able to provide you with information to resolve the issue.

I will ensure your review is passed on to him.

Kind Regards,

Gemma
Cartridge People.

Rated 5 out of 5 stars

Easy replacement.…

Aden was very helpful and was very efficieni in organising a no quibble replacement for a faulty colour cartridge. I will definitely continue to use Cartridge People.

July 29, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good Afternoon,

Thank you for taking the time to leave a review.

I am pleased that Aden was able to assist you with a defective cartridge and replaced this for you under our guarantee.

I will ensure your comments are passed on to him.

Thank you for your continued custom.

Kind Regards,

Gemma
Cartridge People.

Rated 5 out of 5 stars

A brilliant response to my question

A brilliant response to my question. Nothing was too much trouble by George

July 27, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good Afternoon,

Thank you for taking the time to leave a review.

I am pleased to hear that George was able to respond to your question and nothing was too much trouble for him.

I will ensure your review gets passed on to him.

Kind Regards,

Gemma
Cartridge People.

Rated 5 out of 5 stars

Problem sorted!

I have been purchasing printer compatible cartridges from Cartridge People for several years now. Their products are competitively priced and excellent quality. I had a problem with my latest purchase. George from the Technical Support team quickly responded with some helpful suggestions to try and overcome the issue, but unfortunately these did not resolve it. Without hesitation, he arranged for a replacement cartridge to be sent. I was very impressed with both his advice and prompt response. Thank you, George - great customer service!

July 29, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good Afternoon,

Thank you for taking the time to leave such a lovely review.

I am glad to hear George was able to resolve the issue for you.

If you require any further assistance, please don't hesitate to contact us.

Kind Regards
Lindsay
Cartridge People

Rated 5 out of 5 stars

Prompt and efficient service from Phil…

Prompt and efficient service from Phil and problem with non delivery by Evri was quickly resolved. Many thanks to Phil for his help.

July 29, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good Afternoon,

Thank you for taking the time to leave a review.
I am glad to hear Phil was able to resolve your delivery query.

If you require any further assistance, please don't hesitate to contact us.

Kind Regards
Lindsay
Cartridge People

Rated 1 out of 5 stars

Bought 2 x 2 cartridges for my hp

Bought 2 x 2 cartridges for my hp. wifi printer they wouldn't work got in touch literally said ordered the wrong ones mentioned that i ordered them before but they said they were the wrong ones but can't have a refund due to last time they give me the proper ones a good deed gesture meaning that I now have £33.00 worth of inks that is know good for me if you got as 6400e series hp printer 🖨 do not get cartridge people's own brand they wont work plus they wont replace the cartridges for your money either.

July 28, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good Afternoon,

Thank you for taking the time to leave a review. I'm sorry to hear you're disappointed.

We did advise you previously that our own-brand cartridges are not compatible with HP+ printers, and this information is also clearly stated on our website before purchase.

On the previous occasion, we replaced the cartridges as a goodwill gesture, despite the incompatibility, and you were advised to only purchase original HP cartridges for any future orders for your printer. As this was a one-time exception and the same incompatible cartridges were ordered again, we're unable to offer a further replacement or refund.

We understand this isn't the outcome you were hoping for, but our compatibility guidance remains the same. If you need any help identifying the correct cartridges for your printer in future, we'll be happy to assist before you place an order.

Kind Regards,
Lindsay
Cartridge People

Rated 5 out of 5 stars

My sincere thanks to Phil who…

My sincere thanks to Phil who transferred all my details to the new site and took my order over the phone to help me out with my current printer ink problem.

July 28, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good Afternoon,

Thank you for leaving a lovely review.

I am glad Phil was able to assist you in transferring your details over to the new site and resolve the issue you had.

I will ensure your review is passed over to Phil.

If you require any further assistance, please don't hesitate to contact me.

Kind Regards
Lindsay
Cartridge People

Rated 5 out of 5 stars

Great Service

Great Service. From start to finish. We have a technical issue with one of the printers, and just after contacting Cartridge People, the manage replace product with a brand new one. Special mention for George on of the technicians, who managed to swap it in the blink of an eye.

July 20, 2026
Unprompted review
Cartridge People logo

Reply from Cartridge People

Good Afternoon,

Thank you for leaving such a kind review.

I am glad to hear George was able to resolve the issue for you and replace the cartridge. I will ensure your review is passed over to him.

If you require any further assistance, please don't hesitate to contact us.

Kind Regards
Lindsay
Cartridge People

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