Casa Bella Furniture Reviews 

Superb customer service by Sophie, who answered my query re dimensions of sideboard in a timely fashion and was an excellent ‘front door’ to Casa Bella for customers

Quality of product excellent and delivery team on time and extremely polite and friendly.

Would use Casa Bella again without hesitation

Lovely furniture pieces that are value for money. Delivery was seamless and the items were well packaged so arrived in one piece.

Great furniture, well made. Only reason it’s 4 star not 5 is there some long delays with deliveries

Excellent communication from purchase to delivery.
The mango wood corner TV unit is beautifully made and finished and looks great in our living room. Great quality and workmanship.
The delivery guys were friendly, efficient and respectful. I have no hesitation in recommending Casa Bella.

Casa Bella have been exceptionally good in service provision and supporting my queries, choices and changes all the way. The furniture is everything it promises and even better in real life. I have no hesitation in recommending this company and product.

My cabinet was delivered today - it's GORGEOUS! I love it, so impressed with how well it's constructed and the grain of the wood. I LOVE IT, it's perfect for my space and exactly as described on the site. I have one tiny issue with one of the handles, but I flagged it and she is sending out a replacement ASAP.

Everything about this experience has been wonderful - from the website, to the product choices and range, the ease of ordering, speed of delivery.....all really supurb. I know this started as a two person family enterprise, and that shows - the dedication to craftsmenship and customer service is so clear.

I'm super pleased - will be ordering another piece soon. THANK YOU!

Exquisite side board. However, waited five months for delivery.

Beautiful piece of furniture but not the best purchase experience and it doesn't look as good as it should have done due to incorrect measurements online.

It took 4-5 months for it to arrive (exp. 12 weeks). I had to regularly email/ring for delivery updates as the company didn't get in touch.

Then on arrival, it didn't match the advertised measurements! On purchase, the Honey Mango was advertised as x 45cm(D). On arrival it was x 55cm(D).

I contacted customer service to complain and was initially told, that when I bought it it was advertised as 55cm. This is incorrect and was extremely infuriating as I'd deliberated this purchase for months (ordered samples, measured out the area etc.) so I knew that the area set for it could only fit 45cm depth. I would not have purchased it if advertised at 55cm depth.

I had to call and complain for the offer of a swap to be organised. I chose against this in the end due to the massive inconvenience - another 6 week wait, and the need for the original packaging etc. I couldn't face having to deal with any of that.

Overall very disappointed with the experience. Customer service was a mixed bag depending on who you spoke to and no financial compensation for the inconvenience has been offered.

Very pleased with the quality of these chairs. Very comfortable. Delivery was on time and driver extremely helpful

Furniture is gorgeous, and fantastic quality. The company were accommodating re splitting order due to different delivery dates, delivery drivers very friendly, called in advance to say they’d be early and check if that suited. Fantastic experience and have already ordered another 3 items of furniture following delivery as a result. Would highly recommend.

Great quality furniture at a great price. We purchased two large cabinets from Casa Bella, this our first experience of them. There was a wait for delivery, but this was explained from the start - in advance of the order being placed. The delivery was great, driver really helpful. The quality of the furniture was well above that we had received from other mail order companies. Really happy, and Casa Bella our first point of call when purchasing any furniture in the future.

Fantastic service solid stunning furniture, from start to finish ,no complaints, everything went smooth

Bought a bed from here. It is one of the most solid pieces of furniture I've seen. Very well made.

Excellent quality product . Arrived extremely well packaged.
Excellent customer service team. Required delivery before or after certain days . Emailed customer service they replied v promptly & organised a delivery schedule to suit my needs. Item arrived on the day as planned. Highly recommend this company. Will definitely use again.

So happy with my new dinning room table, its even better than in the pictures,

Would highly recommend Casa Bella, from the moment I ordered through to delivery,

Excellent service and products

Thanks

Customer service was good.
I had a problem with first item that was delivered. The exchange was perfect really very pleased with it.
Delivered exactly when they said, very pleasent delivery man, very helpful.
I would definitely use them again.

Lovely and good quality dinning table great value for money, delivery was also didn’t take too long

I ordered a tv unit from Casa Bella, they gave me a date and time window for delivery, which was kept. The tv unit is of excellent quality, the driver unpacked it, put it in position and took all the wrapping, box etc away. Very happy customer

Just bought a stunning mango wood sideboard, it’s absolutely beautiful quality, excellent customer service kept us informed all the way, great delivery and very well packaged. Will definitely recommend

Excellent customer service.
I ordered the Oslo coffee table in honey mango (for which l received a free wood sample to check the colour first) and l love it. Good sturdy table made of nice wood and easy to put together.
The delivery service was excellent too with great communication from start to finish.
The table was really well packed.
Thank you Casa Bella. A very happy customer.