Casa Bella Furniture Reviews 

843
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the solid wood furniture, noting that pieces look stunning and are built to last. Buyers also appreciate the helpful support team and the professional delivery service that often places items directly inside the room. Some reviewers were not happy with the extended waiting times required for certain orders to arrive. A few consumers also reported receiving products with minor damages, incorrect parts, or legs that were difficult to assemble properly. Despite these occasional setbacks, most individuals remain very satisfied with their overall purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing items as well made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, highlighting efficient communication, prompt... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful design and sturdy build... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt communication, speedy... See more

Order

Users describe positive interactions with order, noting that the website is well laid out and ordering is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with our hi-fi unit. It is exactly as shown on the website and is very well made and sturdy - right down to good quality hinges and labelling of individual legs and holes so that pre-... See more

Company replied

Rated 5 out of 5 stars

I was very dubious about purchasing furniture online without actually seeing it first! Well I was wrong! Great looking quality solid wood furniture that looks stunning in my lounge. When reachin... See more

Company replied

Rated 5 out of 5 stars

Such a great experience buying furniture from Casa Bella. Such incredible value for money and the table and chairs we received are stunning. Delivery was incredibly straightforward and the delivery dr... See more

Company replied

Rated 5 out of 5 stars

Friendly accommodating staff on the phone and e mail. Delivery held at my request but carried out on the exact date that I had identified. Great delivery team, and the furniture was comprehensively pa... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Contemporary furniture & accessories for distinctive interiors. Discover timeless pieces, online and in our showroom.

Built to endure, crafted for life.

We are passionate about creating contemporary furniture & accessories that elevate your space.

We believe furniture should be an heirloom, not a disposable item. That is why we have built our reputation on using only the finest materials in every piece we create. From the structural elements to the drawer bases and backs, our furniture is crafted for lasting beauty and enduring strength.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

843 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(843)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

We were a bit apprehensive about ordering furniture on line but had been searching for so long for a dark wood dining table and chairs that was not old fashioned
The young lady I spoke to on the telephone was very helpful ,the communication with the company was first class ,we were kept informed of delivery date,time etc via e mail + txt message from the driver on the day of delivery
We are delighted with the quality of our furniture and would not hesitate to order from this company again

December 20, 2024
Rated 5 out of 5 stars

Great Quality, Service & Delivery

I’ve ordered 4 pieces of furniture from Casabella over the last couple of years and also a set of drawers for my parents. Great quality and service right through to delivery. Opted for the Oslo Mango Light range as love the mix of tones. The patterns that the different tones create in the wood can vary quite heavily between and within each item of furniture. Might not be for everyone but I personally like the uniqueness this creates. The finish on the wood is so smooth and almost glossy but so far has not marked or scratched at all, despite me dumping anything and everything on top of the furniture. Recommend wiping out any drawers before use to get rid of any sawdust residue. Delivery was smooth and arranged via personal email. For the quality and finish I find the prices extremely reasonable. A company that clearly prides itself on high quality and service.

December 20, 2024
Rated 5 out of 5 stars

Table & chairs …

Delighted with my new table and chairs , beautifully made , great quality .
Brilliant company to deal with , good website .
Communication was excellent , particularly around the delivery of my furniture .

December 20, 2024
Rated 5 out of 5 stars

Stunning wood!

The quality of the wood is absolutely gorgeous and everything was really easy to put together. Really love the new bed and side tables!

December 20, 2024
Rated 4 out of 5 stars

I ordered the combo set of chest of…

I ordered the combo set of chest of drawers and bedside tables beginning of November. It said in was in stock, so placed my order. A few weeks later had a call to say bedside tables delayed till next year. No offer of money off or anything. Disappointed as I wanted my room finished but now it’s got makeshift bedside tables from boxes for another month. My chest of drawers came a few weeks ago and really happy with these, such beautiful quality. Just wish I had the whole set, or some money off as an apology, it’s not cheap stuff. Just beware if things are in stock if you want it quickly

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

I'm so impressed

I'm so impressed! After rabbit-holing new dining room tables and chairs for days and to the point where everything started to look the same, the Skandi honey mango dining table, wishbone chairs and bench popped up in my search. It was exactly what I was looking for and somehow it was quite a bit more affordable than what I had been seeing around up to that point. I'd never heard of Casa Bella before, so did my usual ritual of safety checks and soon discovered that in addition to an excellent Trustpilot score, hundreds of people posted photos with reviews of their new furniture in their homes and pretty much everybody seemed over the moon. There was just one problem; the table was in stock, but not the bench or the chairs. I was having a friend over from the US for Thanksgiving this year, so the pressure was on to find a solid wood table with no veneer or engineered wood parts anywhere. I really needed the table, but was happy to wait for the parts that weren't in stock. I'd read somewhere on the website that it was a small family owned company and called them, there would be no harm in just asking; if I offered to pay the shipping twice, could they please send the table now and then send on the chairs and bench when they came into stock? I didn't expect them to say yes, but to my surprise they did. They split the original order into two orders and went so far out of their way to accommodate my very annoying request and keep me updated of all the movements along the way. The level of customer service Casa Bella provided is just not something you see that often these days - they bent over backwards to help me get my dilemma sorted.

The table arrived within a week and it's absolutely beautiful! Solid, sturdy and heavy with a beautiful finish. I was slightly concerned initially, as the outside box did arrive a bit battered, but everything was tightly bubble wrapped inside and the table was in perfect condition. I am so thrilled and can't wait for the rest of the order to arrive now. Highly recommended!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely furniture at a decent price

Lovely furniture at a decent price, but what made me want to write a review was the quality of customer service and after care. You can ring up and talk to a real person and they help you straight away. They follow up with emails and then deliveries come exactly when they say they will. Sounds basic but it's really not anymore. We will be buying all our furniture from here from now on

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful furniture & excellent service

Beautiful piece of furniture, wifi stand. Turnaround quicker than originally quoted. Excellent service throughout. Delivery driver went beyond expectations due to tricky address & really helpful tracking in place. Would not hesitate to use again. Many thanks.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely over the moon with my new…

Absolutely over the moon with my new bedroom furniture from the oslo range. Beautiful quality pieces, strong solid wood with a lot of character. Looks amazing in my bedroom. Delivery took place within 2 weeks of ordering by two extremely helpful delivery men who went above and beyond. Would not hesitate to recommend this company.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful furniture

Ordered the Oslo dining chairs and couldn’t be happier; they’re gorgeous, really high quality, and delivery was smooth and friendly. Thank you!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve had items from Casa Bella before

I’ve had items from Casa Bella before - ordered a new coffee table - it arrived on time, delivery was excellent (lovely guys, easy to track delivery) the table is perfect - very happy with the whole process! Definitely rate this company and lovely to talk to a person instead on a bot!!

September 25, 2024
Rated 5 out of 5 stars

Beautiful Solid Wood Furniturea and Excellent Service

The table sizes were a bit larger than I initially expected, but they fit surprisingly well in my room. I absolutely love the rich dark walnut color, and the smaller table even doubles as a handy spare stool, which is a great bonus! The sideboards are the perfect size and feel very sturdy, though it would be even better if the drawers were removable. If you're a fan of a rich, almost black walnut, this is the one for you—plus, you can order a color sample if you're worried it might be too dark. On top of that, the communication was smooth, and the movers were incredibly helpful.

September 9, 2024
Unprompted review

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