Casa Maria Reviews 

bought a peroga from casa maria，was expecting by the end of April but got email on 2nd May says it will be delivered within 10 working days， we was waiting but nothing happened so we try to chasing them but been given to a contact number of a gentleman called Steve who never answer your phone which i really think the customer service is terrible to leave customer to chasing for delivery. Ive been so sick of chasing so send an email and ask them to be delivered by this Friday if they cant do it just cancel my order ill go Costco to purchase another one and i been told my delivery will next Tuesday unbelievable I gave a week to.ask you to sort it if cant sort it just refund me. Now they told me they cant refund me because they shipped under their T/C， I will not recommend them to any single one and will bring the issue to trading standard！

Furniture arrived promptly, and the quality speaks volumes. The company was quick to respond to a query and resolved my concerns with great customer care. I would definitely recommend them and their products, only people who weren’t up to their incredible standard was the courier company, which I notified them about and they will address. Otherwise definitely 5 stars!!

Arrived on time delivery by two very helpful guys -

Product is of a great quality and worth the investment.

I bought a 3x3 pergola with motorised louvers and LED lights. I was skeptical about the build quality as there are so many other brands out there with similar looking pergolas. What drew me to this one is it sits in the upper end of quality without being ridiculously priced like Pergolux. This is £2000 cheaper than their comparison, yet still has a 10 year warranty. The company has been good with delivery, but I elected to put it together myself. The roll down blind is quality and easy to fit. 100% cannot recommend these guys enough 👏 so much so, my parents bought one too 😁

Unfortunately not a good experience so far. We purchased a pergola on 1st May and expected delivery within 10 working days, as per their delivery policy advertised on the website. On 3rd May we received an update that the order had been dispatched so we patiently waited for an update on an order date. By thursday 14th May there was no update so I contacted their customer service. They responded the next day noting the courier had now collected our order and providing a tracking link. The tracking link has no further updates as of 19th May and further chasing of customer services simply yielded a mobile number for ‘Steve’ who apparently is the courier, which doesn’t give the greatest feeling of a professional firm operation. I have contacted Steve and await a response and hopefully a pergola very soon!

Update: once aware of the delay, Steve on the delivery side was more than helpful and went out of his way to get us our Pergola within a couple of days. Delivery driver Ghufi was also great and professional. Looking forward to enjoying our Pergola

Only disappointed buy no communication when deposit paid but would highly recommend casa Maria, quality is amazing and delivery was spot on so would highly recommend everything so happy 😃 💯👍

Prompt delivery. Quality product. Easy assembly. Had a few issues fitting the blinds as they were a very tight fit

After initial problems with communication this company provided and installed our pergola. It looks excellent in our space and we look forward to using it when our British weather improves! The people who installed it were efficient, polite and pleasant and obviously knew exactly what they were doing.
On reflection I would say this company needs to improve communication with customers to avoid any unnecessary issues in the future.
Overall we just wanted the pergola we paid for and we are now very happy with it.

The furniture is great , very easy process and the delivery guy was excellent . Put it altogether even though it rained and hailed. Offered him to come in and wait until weather better but he said he’d rather carry on! Such a lovely guy .. highly recommend this company.

brought a 3m x 4m metal pergola easy fit with good service keep up to date with delivery.

Excellent service and great quality garden furniture
Item was out of stock but I got an email telling me when back in stock
Kept up to date with delivery which was really quick from placing order

Items are exactly as shown on the website. Excellent quality and very comfortable. Delivery communication was great and arrived earlier than expected.

Wonderful outdoor seating. Looks great and excellent quality

The guys who delivered were polite and asked where we wanted the boxes put.
Straight in no complaints. Well done

UPDATED Probably the worst customer service I’ve ever experienced.

Placed an order for two items (corner sofa set & dining table) on 15/03/26 and had confirmation items would be in stock for dispatch 10/04/26. By 10/04/26 I had no confirmation on delivery so reached out, no response until 16/04/26 when Casa Maria said they would check with their warehouse. After still no response, I chased a few times and 26/04/26 Casa Maria said they were still checking with their warehouse. On 28/04/26 I received an email saying one item was delayed but they could send the corner sofa, to which I replied within minutes confirming I would like to proceed on this basis. After chasing for dispatch confirmation, on 01/05/26 Casa Maria confirmed the corner sofa would be sent. After still no delivery confirmation, I chased daily for an update - on 05/05/26 Casa Maria emailed to say they had decided not to send the corner sofa as my dining set was due in ‘that week’ and both would be sent together.

I’ve chased continuously for a date to expect dispatch, and 8 days later have had no response.

Currently my item is 5 week delayed & I have had no confirmation whatsoever from Casa Maria on when to expect to delivery. I’ve had no proactive communication across the 5 weeks and have had to chase continuously for updates.

It is now starting to feel like I’ve been scammed, despite spending thousands on a purchase.

UPDATED - Casa Maria offered an expedited delivery to resolved the issues & a goodwill gesture so amending my review to account for this improved customer service

This is brilliant, looks proper good. Quality product.
Good delivery and communication, highly recommended.

Delivery was spot on and the furnitures amazing

All went well but I should have fitted the leg covers before fitting the blinds also the blinds get stuck at the bottom and have to be teased up every time they are closed can be very annoying but very happy with the rest

Ordered furniture and only got around to putting it together at the weekend. So far so good. It is very well made and looks good.