Easy and transparant. A bit complicated when you need to pay dues because then there are suddenly 3 parties involved. When you want to make things better (Belvilla, Casamundo and involved holidaypark... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
it has a huge range of rentals in offer , you will find someting you like anyway . what i didnt like is that while take the booking you'l be send to an other company that i never heard about and that'... See more
We booked in October for a December travel date. We arrived to our apartment after 40 hours of travel door to door only to find Casamundo had cancelled our booking. It was still active in the... See more
Company replied
Easy to find what you want, with good picture and description
Company details
Contact info
Kingsfordweg 151, 1043 GR, Amsterdam, Netherlands
- 020 718 37 28
- info@casamundo.nl
- www.casamundo.nl
3.7
Average
298 reviews
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and clear booking process.
February 19, 2025
Unprompted review
Easy steps and instant confirmation
February 19, 2025
Unprompted review
Was easy and enjoyable
December 29, 2024
Unprompted review
Cancelled booking - no notice
We booked in October for a December travel date. We arrived to our apartment after 40 hours of travel door to door only to find Casamundo had cancelled our booking. It was still active in the app, no email or refund had been received and no-one to help @ 7pm on a rainy Thursday night. We found more accommodation for the night after two hours of trying to rectify the issue.
Following day we found alternate accommodation, half the quality……as short notice Christmas time in London was at a premium.
They then issued a refund and said sorry.
Absolute nonsense. Terrible way to start a month long holiday.
1 star. Do not recommend.
December 19, 2024
Unprompted review
Reply from CASAMUNDO
Dear Rachel,
Thank you very much for your feedback.
We are very sorry that you had to make this experience.
Please note that the booking could not be completed due to a technical error on the part of the contractual partner, City Relay. On behalf of Casamundo, we would like to apologize again for the negative experience.
We wish you all the best.
Your team from Casamundo
Easy going!
August 25, 2024
Unprompted review
Easy and transparant, complicated when you need to pay.
Easy and transparant. A bit complicated when you need to pay dues because then there are suddenly 3 parties involved. When you want to make things better (Belvilla, Casamundo and involved holidaypark) that could be something!
August 11, 2024
Unprompted review
It was an easy proces
It was an easy proces. Unfortunately though i couldn’t use my own bank ING to do the payments.
July 26, 2024
Unprompted review
Good information
April 29, 2024
Unprompted review
it has a huge range of rentals in offer…
it has a huge range of rentals in offer , you will find someting you like anyway . what i didnt like is that while take the booking you'l be send to an other company that i never heard about and that's not very accessible.
April 21, 2024
Unprompted review
Bad customerservice
The only thing they mention when you have a serious issue with a rented house that they are just a platform....
inresponsible and I would not book again with them
In regard to your answer Casamundo
We have been waiting for more than 4 weeks now for an answer
And only because the landlord does not respond and keep pointing to other parties
That you are only an internediair is not of our concern
I have booked trough your website and you are reponsible
Do not ask us just be patience
We have waited long enough
June 26, 2023
Unprompted review
Reply from CASAMUNDO
Beste Sylvia,
You received an answer from the landlord in the meantime via email.
"The damage doesn't seem vital to me insofar as there was a second bathroom, and nobody was hurt. It was just an inconvenience that doesn't always justify financial compensation".
I am sorry that no compensation will be decided by the owner. However, the partner Hestia Conciergerie, made an offer of discount of 120€ for your next stay in one of their houses.
We are sorry, but there is nothing more we can do from our end.
Your Guest Relations Team from Casamundo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.