CasesUK.com Reviews 

I placed my first order with Cases UK for a Peli case costing around £135. It turned out that I needed to clarify which case/configuration was right for my equipment, so I exchanged messages with their staff about the options.

Before we'd even agreed on the correct item for me to buy, I cancelled the order — not because they couldn't supply what I needed, but because I was so unhappy with the way I was being spoken to as a new customer that I no longer wanted to purchase from them.

What disappointed me further was the company's subsequent public response to my Google review. Rather than restoring any confidence in their customer service, I felt their response reinforced the very attitude I had complained about.

That response is publicly visible, so prospective customers can read what I wrote, read the company's response, and make up their own minds.

I've now bought my case elsewhere. I won't be giving a penny to these clowns again.

Rang them up in the afternoon needing a Nanuk case urgently, arrived by dpd as requested the following lunchtime, top notch

I ordered a case and was later emailed to say it was out of stock, with the message: “We will let you know once they arrive and your order has been despatched.”

Today, I received a notification from my bank that the order had been refunded. However, I received no communication from the company about this, despite them having both my email address and phone number.

I called to find out what was happening and was spoken to very rudely. I was told it was my fault for not getting in touch, even though the original email did not ask me to do so. When I explained that the email clearly stated they would contact me, the representative hung up on me.

This was extremely unprofessional service. Based on this experience, I would not recommend them.

Good communication. No problems with delivery. I live in the north and the item arrived from Bristol very quickly without any damage. I will use them again.