From the very beginning when my daughter turned up in store @ West Gosford, & unfortunately was a little short of approval in the time cycle required, but suggested dad, me, The staff helped m... See more
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Review summary
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I know you're loans are expensive but when fund's are required quickly I really don't think cash converters can be beaten the staff were very friendly and helpful and left me feeling like they wanted... See more
Company replied
I had the pleasure of dealing online with Jo, Jewellery Consultant from Ballarat Store. Her email was very welcoming and very professional, still warm and accommodating. I called her and decided t... See more
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Staff were very helpful and they rush to help me as soon as possible. My application went through after I submit everything through. My experience with cash converters was really good and I can’t than... See more
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Company details
Written by the company
We’re proud to be one of Australia’s largest second-hand retailers, with over 900 dedicated staff members nationwide, committed to providing exceptional service and support, along with affordable personal finance solutions to give our customers freedom of choice. In 2025 we sold over 1.8 million second-hand items, bought 1.3 million items, provided pawn loans against 960,000 items, and approved over 130,000 cash loans for our Australian customers. With over 200 shop categories online and in-store, you’ll be surprised by what you’ll find. From jewellery to musical instruments, we’re all about giving pre-loved items a second chance at finding a new home. Seeing our community embrace ‘buying with confidence’ is the best reward for us, knowing we've kept our promises. Along with our second-hand retail business, we’ve also been making a difference in the lives of Australians for over 35 years in the personal finance sector. Our customers are at the heart of everything we do and it’s our mission to help find the right cash solutions. We act in accordance with the National Consumer Credit Protection Act (2009) and are trusted and responsible lenders who are here to help our customers.
Contact info
Level 11, 141 St Georges Terrace, 6000, Perth, Australia
- +61 (0) 8 9221 9111
- General.Enquiries@cashconverters.com
- www.cashconverters.com.au
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Cash Converters Australia
Hi Ben, thank you for the kind words about our team! We’re glad to hear you felt supported. Empathy and understanding are values we take seriously across the board, from every team member. - Cash Converters Australia
Quality fast service
July 20, 2026
Reply from Cash Converters Australia
Hi Sophie, thank you for the kind feedback. We're glad our Personal Finance team could quickly assist you!
- Cash Converters Australia
It was very fast and easy to apply the…
It was very fast and easy to apply the interest is bit high but I needed the money fast to pay off bills
July 20, 2026
Reply from Cash Converters Australia
Thank you for your feedback Chad, we're glad you found the process quick and easy! If you ever have questions or need support, our Personal Finance team is here to help.
- Cash Converters Australia
Customer service
Very good attitude treat people well and make people feel relaxed and fixed the application very quickly well done staff
July 20, 2026
Reply from Cash Converters Australia
Hi Taulagi, thank you for the positive feedback! We're glad to hear that our Personal Finance team made you feel confident and supported. We’ll pass your kind words on to the team.
- Cash Converters Australia
They wher very hapfull an im gratfull
July 27, 2026
Reply from Cash Converters Australia
Thank you Darren, we're glad we could assist you!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your positive review Moses!
- Cash Converters Australia
Talking with the staff from the…
Talking with the staff from the beginning to the end was so smooth no hiccups. Everything was straightforward from the time I reach out to them. And they will go out of their way to make sure everything is checked and no surprises that will stop my loan. Excellent service, recommend to friends and family for sure.
July 27, 2026
Reply from Cash Converters Australia
Hi Kelly, thank you for the positive feedback! We're glad to hear that our Personal Finance team made you feel confident and supported, and that the service was both professional and friendly. We’ll pass your kind words on to the team.
- Cash Converters Australia
The service lady from Cash Converters…
The service lady from Cash Converters was very helpful and assisted me when I wasn't sure how to fill the application.
July 27, 2026
Reply from Cash Converters Australia
Thank you Laura, we're glad we could assist you along the process!
- Cash Converters Australia
I find it very fast and easy to jump…
I find it very fast and easy to jump online and apply the results come on very quickly
July 15, 2026
Reply from Cash Converters Australia
Thank you for your feedback Tracey, we're glad you found the process quick and easy!
- Cash Converters Australia
Quick prompt service
July 16, 2026
Reply from Cash Converters Australia
Thank you for the positive feedback Nancy! We're glad our team could quickly assist you.
- Cash Converters Australia
Reply from Cash Converters Australia
Hi David, thank you for the kind feedback. We're glad our team could quickly assist you!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your feedback Luke, we're glad you found the process quick and easy!
- Cash Converters Australia
Quick and easy to setup
It was literally done in a few minutes, got a phone call to confirm some details then got sent email to consolidate personal information. Fast service and reliable.
July 20, 2026
Reply from Cash Converters Australia
Hi Joey, thank you for the lovely feedback. We’re glad to hear the updates throughout the approval process were helpful. If you ever have questions or need support, our Personal Finance team is here to help.
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your positive review Innocent!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you Brad for your kind feedback, we're glad you found our team helpful!
- Cash Converters Australia
Thank you so to the lady in rockingham…
Thank you so to the lady in rockingham store
Very polite and very helpful filling out information.
Thanks 😊
July 20, 2026
Reply from Cash Converters Australia
Thank you Raelene for your kind feedback, we're glad you found our team helpful and genuine!
- Cash Converters Australia
Great service
July 13, 2026
Reply from Cash Converters Australia
Thank you for your positive feedback Bonke!
- Cash Converters Australia
Mark was great and made the process easy
July 16, 2026
Reply from Cash Converters Australia
Thank you Dylan for your feedback, we're glad you found the process easy and Mark helpful!
- Cash Converters Australia
the camera was as good as or better…
the camera was as good as or better than described
July 15, 2026
Unprompted review
Reply from Cash Converters Australia
Thank you for your positive feedback Nikola! We're glad to hear the camera exceeded your expectations.
- Cash Converters Australia
Great help when I needed it
Great help when I needed it
And very understanding of each persons situation
December 22, 2025
Reply from Cash Converters Australia
Hi Jai, thank you for sharing this feedback. We’re glad to hear the one-on-one service and mutual understanding made a difference for you.
– Cash Converters Australia.
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