From the very beginning when my daughter turned up in store @ West Gosford, & unfortunately was a little short of approval in the time cycle required, but suggested dad, me, The staff helped m... See more
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I know you're loans are expensive but when fund's are required quickly I really don't think cash converters can be beaten the staff were very friendly and helpful and left me feeling like they wanted... See more
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I had the pleasure of dealing online with Jo, Jewellery Consultant from Ballarat Store. Her email was very welcoming and very professional, still warm and accommodating. I called her and decided t... See more
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Staff were very helpful and they rush to help me as soon as possible. My application went through after I submit everything through. My experience with cash converters was really good and I can’t than... See more
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Company details
Written by the company
We’re proud to be one of Australia’s largest second-hand retailers, with over 900 dedicated staff members nationwide, committed to providing exceptional service and support, along with affordable personal finance solutions to give our customers freedom of choice. In 2025 we sold over 1.8 million second-hand items, bought 1.3 million items, provided pawn loans against 960,000 items, and approved over 130,000 cash loans for our Australian customers. With over 200 shop categories online and in-store, you’ll be surprised by what you’ll find. From jewellery to musical instruments, we’re all about giving pre-loved items a second chance at finding a new home. Seeing our community embrace ‘buying with confidence’ is the best reward for us, knowing we've kept our promises. Along with our second-hand retail business, we’ve also been making a difference in the lives of Australians for over 35 years in the personal finance sector. Our customers are at the heart of everything we do and it’s our mission to help find the right cash solutions. We act in accordance with the National Consumer Credit Protection Act (2009) and are trusted and responsible lenders who are here to help our customers.
Contact info
Level 11, 141 St Georges Terrace, 6000, Perth, Australia
- +61 (0) 8 9221 9111
- General.Enquiries@cashconverters.com
- www.cashconverters.com.au
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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The staff member i had on the 19/5/26…would ask for him again but forgot his name
The staff member i had on the 19/5/26 easygoing and very helpful. Would have him help me any day
May 20, 2026
Reply from Cash Converters Australia
Thank you for your positive feedback Gloria!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your feedback Katrina, we're glad you found the process quick!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you Paul for your kind feedback, we're glad you found our team helpful!
- Cash Converters Australia
Procedure was well explained and made it understandable and pain free
Procedure was well explained and Jasmine was very professional.
May 18, 2026
Reply from Cash Converters Australia
Hi Ian, thank you for your kind words! We’re really glad to hear Jasmine made you feel welcome and took the time to explain everything clearly. We will pass your appreciation on to the team.
– Cash Converters Australia.
Best Agent Michael
The agent who helped me was very friendly and very helpful. He was very empathetic and did his best to assist. Thank you soo much Michael really appreciate your help. GB
May 11, 2026
Reply from Cash Converters Australia
Hi TaiL, thank you for the kind words about our team! We’re glad to hear you felt supported. Empathy and understanding are values we take seriously across the board, from every team member. - Cash Converters Australia
It was a really good experience with…
It was a really good experience with cash converters. I appreciate the help.
May 18, 2026
Reply from Cash Converters Australia
Hi Edith, thank you for the kind feedback. We're glad we could assist you!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you for your feedback Peter!
- Cash Converters Australia
Reply from Cash Converters Australia
Hi there, thank you for the kind review, we're glad we could quickly assist you!
- Cash Converters Australia
How easy the application process is.
How easy the application process was, and also when spoke to staff, they were very helpful.
May 12, 2026
Reply from Cash Converters Australia
Thank you for your feedback Yasmin, we're glad you found the process easy!
- Cash Converters Australia
Phone call experience
Easy to do on phone, quick response for call back, customer service- great communication skills. Money paid out within the hour.
May 4, 2026
Reply from Cash Converters Australia
Thank you Josephine, we're glad we could assist you quickly!
- Cash Converters Australia
The staff member that helped me was…
The staff member that helped me was very helpful and explained everything properly and gave me a very reasonable price for my things
March 20, 2026
Reply from Cash Converters Australia
Thank you Ashleigh for your kind feedback about our Personal Finance team. We're glad you found them helpful, we'll pass the message along!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you Syarpaida, we're glad we could assist you!
- Cash Converters Australia
Very knowledgeable staff member in…
Very knowledgeable staff member in Kristie, very helpful, very glad to have had her serve me. Could not speak more highly of her. Please give her my thanks.
May 11, 2026
Reply from Cash Converters Australia
Thank you Daniel for your kind feedback about our Personal Finance team. We're glad you found them helpful and knowledgeable, we'll pass the message along!
- Cash Converters Australia
The app doesn’t work at all
The app doesn’t work at all, won’t let me sign in, when I request to change password it doesn’t send me a email
May 4, 2026
Reply from Cash Converters Australia
Hi Nathanial, thank you for taking the time to share your feedback. We’re sorry to hear you’ve had trouble logging in. Our Personal Finance team can help get this sorted for you, so please reach out to them directly via our form (https://www.cashconverters.com.au/about/contact-us-now) or call us on 13 22 74 and they’ll be happy to assist. We’ve also passed your feedback on to our My Loans App team so they’re aware and can review this further.
Thanks again for letting us know, and we appreciate you raising this with us.
– Cash Converters Australia
This service is so reliable and helpful…
This service is so reliable and helpful it will help me a lot in reason time of distress so yeah they so makes me comfortable
August 25, 2025
Reply from Cash Converters Australia
Hi Palota, thank you for the kind feedback! We’re glad to hear our team made you feel comfortable and could assist you.
- Cash Converters Australia
Cash converters has gone sour
Cash converters has gone sour. With the hardships of today trying to keep up with 35% interest is a bit pathetic.
If you have a few things on loan good luck trying to keep up with their pathetic interest.
Try and avoid cash converters it's not worth it.
April 9, 2026
Unprompted review
Reply from Cash Converters Australia
Hi AJ, thank you for your feedback around our pawnbroking interest rates. It seems you have already posted about this a few days ago. As explained earlier, we’re committed to transparency—there are no hidden costs, and everything is outlined clearly before you commit. If you’d like to go over your pawnbroking loan details, feel free to reach out to your store where your items are pawned.
- Cash Converters Australia
Reply from Cash Converters Australia
Hi Wayne, thank you for your positive feedback!
- Cash Converters Australia
Quick and easy to apply
Quick and easy to apply, response within hours. Been using cash converters for years when the unexpected expenses pop up!
May 5, 2026
Reply from Cash Converters Australia
Thank you for your feedback Shayanne, we're glad you found the application process quick and easy!
- Cash Converters Australia
These guys are so helpful
These guys are so helpful. When you need extra cash for an unexpected purchase, the staff here were ready to explain all the options available.
April 28, 2026
Reply from Cash Converters Australia
Hi Ella, thank you for the kind feedback. We're glad our team could help you, we’ll pass the message along!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you Simon, we're glad we could assist you!
- Cash Converters Australia
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