Castleberg Outdoors Reviews 

5,237
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing an exceptional level of satisfaction. Customers frequently praise the fast, prompt delivery services, highly competitive prices, and the broad range of quality outdoor products. Buyers also deeply appreciate the very helpful communication, completely smooth ordering process, and the careful packaging that ensures safe transit. Some reviewers were not happy with the sizing of certain items, noting that specific products did not fit properly and required returns. Despite these occasional sizing challenges, consumers consistently found that the customer support team handled exchanges quickly and efficiently to resolve their problems.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting excellent quality and items... See more

Delivery service

Consumers find delivery service to be positive, highlighting extremely fast shipping times and prompt... See more

Price

Users consistently describe positive interactions with price, highlighting that items are offered at very... See more

Service

Customers consistently report great satisfaction with the service, highlighting speedy, helpful, and friendly... See more

Order

Reviewers highlight positive aspects of order, consistently praising the simple, smooth, and easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and value. Castleberg had the brand and model of trail shoe I needed, at a less expensive price and with faster delivery than the actual shoe manufacturer. They were well packed fo... See more

Rated 5 out of 5 stars

Delivery was prompt, the price was very reasonable and it was properly packaged to avoid leaking of the product. AND it was in stock, when our local high street outdoor store (naming no names) had de... See more

Rated 5 out of 5 stars

Very competitive prices and super helpful. Nothing was too much trouble. I felt a valued customer. I can’t recommend them highly enough and was so happy with their service and delivery times that I re... See more

Rated 5 out of 5 stars

I always buy Darn Tough socks as stockists a rare in this part of the country. Price is always competitive and I like to support Independent shops where I can. Delivery was fast and left in a safe... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Camping Store
  3. Clothing Store
  4. Running Store
  5. Shoe Store

Written by the company

Castleberg Outdoors is a specialist independent outdoor retailer first established in 1987. Aside from some of the best prices, we are hugely focused on customer service. Expert advice, delivering on time, answering emails or calls – it’s important to us to get it right and make you delighted – it means (hopefully) you’ll come back again. Why are we different? How do we do things? – We believe our strength is in our staff, our shop and what we sell. Our staff because everyone who works for us has a passion for the outdoors, knows the gear inside out and is committed to doing their best for customers. Our shop because it means we talk to customers face to face every day, we learn about what you need and how we perform. What we sell because we have an unrivalled range in our core brands and what we stock is technical, high performance gear – our hope is that you’ll be delighted with what you buy, it’ll perform brilliantly and give years of service.

Castleberg Outdoors Details

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,237)

378 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price, fast delivery

Delivery was prompt, the price was very reasonable and it was properly packaged to avoid leaking of the product. AND it was in stock, when our local high street outdoor store (naming no names) had delisted it for their own-branded version. Storm Down Wash and Proofer is a great product

August 9, 2026
Rated 1 out of 5 stars

Terrible company to deal with

Terrible company to deal with, will not buy from them again

August 9, 2026
Castleberg Outdoors logo

Reply from Castleberg Outdoors

Hi Grant,
We're so sorry to hear that you are upset with our service. We are always happy to get reviews good and bad - it helps us get better.

In this case, we can't find anything about your order other than it's date (9th August) and that Royal Mail delivered it on the 12th August. Please, can you get in touch with us direct and give us the details?

We are committed to making sure you are happy - please let us know more details and what we can do?

Rated 5 out of 5 stars

Excellent service and value

Excellent service and value. Castleberg had the brand and model of trail shoe I needed, at a less expensive price and with faster delivery than the actual shoe manufacturer. They were well packed for transit too.
Really happy with the product and I'd certainly buy from Castleberg again.

August 7, 2026
Rated 5 out of 5 stars

Better than Amazon

I confess that I do a lot of shopping on Amazon due to its ease & convenience. However I found purchasing this item on Castleberg just as easy as I would on Amazon. And it feels much more preferable to be buying stuff from a real local shop (I've visited it in Settle a few times) than from that global tax-avoiding behemoth.

August 7, 2026
Rated 5 out of 5 stars

I always buy Darn Tough socks as…

I always buy Darn Tough socks as stockists a rare in this part of the country.
Price is always competitive and I like to support Independent shops where I can.
Delivery was fast and left in a safe place. I've not visited the shop as I don't visit the 3 peaks of late but maybe one day I'll suprise you as I need trainers 😊

August 7, 2026
Rated 5 out of 5 stars

Excellent price and service

Excellent price and service! Ordered online and by the end of the same day the item had been dispatched. Kept informed of each stage of the process. Item received extremely quickly and was excellent quality.

July 23, 2026

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