Castlecarsltd Reviews 4

⭐☆☆☆☆
Absolutely appalling and dangerous service – avoid, especially if you're a woman travelling alone
I pre-booked a taxi with Castle Cars in Arundel for collection from Ford station for a train scheduled to arrive at 8:50pm. I was a woman travelling alone, arriving at this remote country station, which is situated on a fast national speed limit road that is unlit and has no pavements — in other words, an incredibly unsafe place to walk, especially at night.
My train arrived at 8:52pm, just 2 minutes late and it’s arrival would have been clearly visible from the pick up area. I crossed the platform to the car park immediately, arriving just after 8:54pm — only to find no taxi waiting for me. The driver made no attempt to wait even a few minutes, nor did they try to contact me to check my location. They simply left, abandoning a lone female passenger on an isolated unmanned station at night.
As a result, I was forced to walk alone for a mile and a half along a highly dangerous road, in darkness— something that should never happen to anyone, particularly when a journey has been pre-booked and the risks are known to the company.
This company's behaviour was not just unprofessional — it was negligent and put my personal safety at serious risk. A complete failure of duty of care. I will never use this service again, and I note that a third of Tripadviser reviews and 67% of Trustpilot reviews for this company are one star! I strongly urge others — especially women travelling alone — to look elsewhere for reliable and responsible transport.

The guys (Mezi was my driver) were absolute wizard. I got lost on Bury hill and the gate was locked at 54.

I asked a lady from Arundel and she kindly gave me the number for Castle Cars Ltd.

Im a blink Mezi was there and 20 minutes I was in and settled at Billingshurst.

VERY BAD EXPERIENCE FROM THE CUSTOMER SERVICE STAFF AND RUDE. THEY ALSO TRIED TO OVERCHARGE ME .

Using the website contact form, requested a quote. In a little under 24hrs received this. Telephoned to accept the quote and got to speak with a curt male who was not the sender of the quote. As part of the booking process and despite there being no mention of it in the quote, this individual informed me a pre-payment by card would be required instead of cash to the driver, which was fine by me until he informed me there would be a 4% additional charge for this?! I explained this was not mentioned in the quote and if such a booking could only be made by card for which they apply a 4% increase then surely it should be but his appalling attitude and stance was regardless, that was it if I wanted to make the booking. Just on attitude alone I did not want to make the booking and would rather pay more to a customer friendly operator than this taxi company so looked elsewhere; as it turned out found a much better company for £13.20/19% cheaper! Moral of the story, do not use Castle Cars Arundel and look elsewhere; may be why their East Preston office expansion plan failed too?!