Visited the Kingdom centre store uncertain of what exactly I was looking for and Craig was very helpful and insigntful. He went round the store with me showing me options whilst entertaining my son... See more
Company replied
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Wonderful team of professionals! Excellent service from initial query through to house clearance and cleaning of property. At a tricky time for the family, Castle took care of everything. Efficient ho... See more
Company replied
My family and I have frequented Castle Furniture over the past 10 years. We have purchased bathroom vanities, custom mirrors, end tables, bars and barre stools. In addition, we have had multiple piec... See more
Was donating two computer desks and an oval drop leaf table all in good condition. guys turned up and before even entering the house started making excuses about how they would not be likely to take... See more
Company replied
Company details
Information provided by various external sources
We provide quality, affordable second hand reuse furniture and domestic appliances in Fife from our branches in Cupar and Glenrothes.
Contact info
unit 6, Craig Mitchelle House, FLemmington Road. , ky7 5qf, Glenrothes, United Kingdom
- 01592 501068
- www.castlefurniture.org
3.7
Average
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class
First class experience in shop, excellent products and great customer service from Pavel in glenrothes shop.
May 25, 2024
Unprompted review
Reply from Castle Furniture
Thank you for taking the time to share your feedback with us. Your input is incredibly valuable, and we appreciate your openness in sharing your experience.
At Castle, we understand the importance of feedback in continuously improving our services. Your comments provide us with invaluable insights into our strengths and areas for growth.
We're delighted to hear that your experience with us was positive and that we were able to meet your expectations. Your kind words are a testament to the hard work and dedication of our team.
Thank you once again for choosing Castle and for sharing your feedback. Your support is greatly appreciated, and we look forward to the opportunity to serve you again in the future.
Company are great with delivery's etc
Company are great with delivery's etc, but I was given a faulty fridge freezer, which was replaced. I called about compensating the spoilt food from the freezer and was told they don't do this, I'm on benefits and now have 2 and a half weeks until I get anything again, something they need to rethink
May 23, 2024
Unprompted review
Reply from Castle Furniture
Hi Graham,
Thank you for taking the time to provide feedback about your recent experience with us. I apologise for the inconvenience and frustration caused by the faulty fridge freezer we initially delivered.
I want to clarify the situation regarding the compensation for your spoiled food. It was myself who originally spoke with you about the cooker and fridge freezer we funded for you, I received your email yesterday at 1pm, which was passed to me to send out supermarket vouchers as a gesture of goodwill for the inconvenience caused.
It seems there may have been some miscommunication when you called in at 16:20 and spoke with the engineer, who typically doesn't handle these types of requests and may not have been fully aware of the steps already taken to address your concerns.
Please rest assured that we are processing the supermarket vouchers and will send them to you as soon as possible to help alleviate the financial burden caused by this unfortunate incident.
If you have any further questions or concerns, please don't hesitate to reach out to me at enquiries@castlefurniture.org.
Thanks,
Sam
5 stars
Pav & Allan collected some items from my property today. We’ve dealt with castle collecting and delivering items many times and never had any issues.
Pav & Allan were efficient, polite and respectful of my property. 5 star service. Thanks guys
April 25, 2024
Unprompted review
Reply from Castle Furniture
Thank you for taking the time to share your feedback with us. Your input is incredibly valuable, and we appreciate your openness in sharing your experience.
At Castle, we understand the importance of feedback in continuously improving our services. Your comments provide us with invaluable insights into our strengths and areas for growth.
We're delighted to hear that your experience with us was positive and that we were able to meet your expectations. Your kind words are a testament to the hard work and dedication of our team.
Thank you once again for choosing Castle and for sharing your feedback. Your support is greatly appreciated, and we look forward to the opportunity to serve you again in the future.
Allan and Bill who delivered my…
Allan and Bill who delivered my furniture were very helpful and respectful putting on overshoes protectors to deliver very thoughtful. Thankyou both very much
April 15, 2024
Unprompted review
Reply from Castle Furniture
I wanted to take a moment to express my sincere appreciation for your kind words regarding Allan and Bill's exceptional service during the delivery of your furniture.
It's truly heartening to hear that they went above and beyond to ensure a smooth and respectful delivery experience for you. Their attention to detail, such as wearing overshoes protectors, reflects their professionalism and dedication to providing outstanding service to our customers.
I will make sure to pass on your gratitude to Allan and Bill personally, as I'm sure they will be delighted to hear about the positive impact they had on your experience.
Thank you once again for choosing us, and please don't hesitate to reach out if there's anything else we can assist you with in the future.
Tried to donate goods to this company
Tried to donate goods to this company. There was a 3 piece suite, various bedroom furniture, fridge freezer, and various other household furniture. Whilst I appreciate some were maybe not up to a high standard I certainly feel that these items could have been put to good use to people in the community. Additionally it would have went towards helping people with difficulties which was I went to this company in the first place. After refusing the 3 piece suite and starting to analyse all the furniture I asked the gentlemen to leave the house as it is so disrepectful. You try and help the community but I dont think the company has the same beliefs
March 29, 2024
Unprompted review
Reply from Castle Furniture
Thank you for reaching out about your recent experience. We appreciate you taking the time to provide feedback, and we apologise for any frustration or inconvenience this situation has caused.
I want to assure you that we are not trying to be disrespectful or "cherry pick" donated items. As a business, we are required to follow stringent legislation such as the Persistent Organic Pollutants (POPs) Regulations, which impact what items we are able to accept. While we may personally agree that a particular piece of furniture could still be put to good use by someone in need, we are not always able to accept it if it doesn’t meet the legal requirements we must comply with.
We have many items available for free on our shop floor that have some wear and tear or minor damage. Our hope is always that these goods can go to someone in need at no cost. Unfortunately, we often find that even when offering these items for free, people are hesitant to take them, and we end up having to pay disposal fees as a result. Giving away items free to those in need is huge part of what we do, and we strive to give those people high quality items to maintain their dignity and respect.
In this particular case, our driver's concern was that we have had to dispose of too many leather sofas with scratches on them in the past, which fall under POPs legislation and are deemed (not by us) as hazardous waste. Additionally, we did not have the means to repair the sideboard that had doors falling off. Please know that this does not mean we would not have accepted the other items you had originally scheduled for donation. However, we understand that due to the first two pieces not being accepted, you made the decision to cancel the remainder of the donation.
Please know that as a ‘Disability Confident Employer’ we are deeply committed to supporting people with disabilities in our community. It is at the heart of our mission and values as an organisation. We are so sorry to hear about the passing of your parent, and we truly appreciate you thinking of us as a way to honour your daughter while providing help to others in similar situations.
We would be more than happy to discuss this further with you or guide you on other ways you can use these items to support the community, please feel free to reach out to us anytime at 01592 501068 or enquiries@castlefurniture.org
Thanks,
Sam
Excellent service, friendly delivery guys
Friendly delivery guys, went to great lengths to get my new suite into the house as it was a major struggle - a big shout out to Mike, Mark and Scott who excelled themselves! Really happy with the suite and excellent value for money. Would definitely use them again.
March 15, 2024
Unprompted review
Reply from Castle Furniture
It's fantastic to hear that Mike, Mark, and Scott went above and beyond to make sure your new suite made it into your home smoothly. They sound like a dedicated team! 😊 We're thrilled that you're pleased with your purchase and found it to be excellent value for money. Your satisfaction means everything to us, and we'd be more than happy to assist you again in the future.
If you ever need anything else or have any questions, don't hesitate to reach out. Enjoy your new suite, and thanks again for choosing us!
Wardrobe Delivery
Pavel, Daniel and David came exactly when expected, were a delight to deal with and went beyond in the delivery. No praise too high.
March 14, 2024
Unprompted review
Reply from Castle Furniture
I wanted to extend a heartfelt thank you for your recent feedback regarding the service provided by our team at. Your kind words mean a great deal to us and provide invaluable recognition to help us grow as a team.
5 Star Rating!!!!
My family and I have frequented Castle Furniture over the past 10 years. We have purchased bathroom vanities, custom mirrors, end tables, bars and barre stools. In addition, we have had multiple pieces of antique furniture refinished and restored. Osama’s knowledge and artistry are the absolute best in the industry. In addition, all of the staff members are welcoming and helpful. We would recommend Castle Furniture to anyone who asked.
-Krissy and Joanne
March 12, 2024
Unprompted review
Popped into Glenrothes Castle furniture…
Popped into Glenrothes Castle furniture in the warehouse to enquire about purchasing and delivery services , the customer service and help provided by the lady in the Office (Lisa) was outstanding very warm welcome and knowledgeable.. Left feeling Confident about returning to purchase any product.. Fantastic experience and would highly recommend to anyone looking for New and used Furniture!!
January 29, 2024
Unprompted review
Reply from Castle Furniture
Hi, Alex,
We are truly grateful for your support! Your purchase goes a long way in allowing us to bring valuable services, like our befriending scheme, to the local community. Thank you for helping us make a positive impact.
Kind Regards
The Castle Team
Very friendly helpful delivery team
Very friendly helpful delivery team, Lisa Carlos and Alan. Arrived early went above and beyond in helping separate old couch big thank you .very happy with sofa and delivery team were amazing thanks
January 18, 2024
Unprompted review
Reply from Castle Furniture
Thank you Joanne for your feedback. I will pass on your kind comments to Lisa, Carlos and Alan.
Kept in touch by text re delivery
Kept in touch by text re delivery . Friendly, professional service. No mess fitting my new cooker . Explained how it worked. Happy customer . Thank you to Mark Matt and Seong.
January 16, 2024
Unprompted review
Reply from Castle Furniture
Thank you for your positive feedback! Your kind words mean a lot to us and I have shared them with the van crew who assisted you. We appreciate you taking the time to leave such an encouraging comment.
Should you need our services again or have any further feedback, feel free to reach out. We look forward to assisting you in the future.
Best regards
The Castle Team
Beware would be my advice .
I have gave this company 1 star because they arrived at the house when they should. I had a corner sofa and 3 IKEA wardrobes less than 3 years old which this company deemed not fit enough to uplift. Granted there was wear on the sofa but what do you expect but it certainly would have been good enough for someone starting a home . The IKEA wardrobes has two very small holes in one side of them where they were joined together for stability. The wardrobes which cost approx £1000 and about 3 years old are now in the council tip as they were not deemed good enough to take by this company . So much much for being environmental friendly . These items were serviceable and I am astounded by the man (quality control ) who did everything but use a magnifying glass when looking at the furniture.
My advice would be BEWARE as it would appear they only want items in near showroom condition .
November 2, 2023
Unprompted review
Reply from Castle Furniture
Hi William, thank you for your feedback. All donations to our charity are quality checked at the discretion of our staff who are trained in relevant rules and regulations that we must adhere to. If the item cannot be resold, for which there are many reasons such as intact fire labels for example, it becomes a cost to us to dispose which the charity cannot afford unfortunately.
Sofa purchased and delivered
Had a sofa delivered by Castle furniture. Great find at a great price. Lisa ,Kenny, and Pav delivered it into the house perfectly. Really satisfied with the service. Would highly recommend.😊
September 20, 2023
Unprompted review
Reply from Castle Furniture
Thank you for your positive feedback! Your kind words mean a lot to us and I have shared them with the van crew who assisted you. We appreciate you taking the time to leave such an encouraging comment.
Should you need our services again or have any further feedback, feel free to reach out. We look forward to assisting you in the future.
Best regards
The Castle Team
Was in the market for a couch and…
Was in the market for a couch and stumbled on Castle furniture , bought a couch that was highly recommended from all the reviews .
When the couch arrived I took it out of the box ( mind you these guys don’t care about the world so much wasteful packaging ) The couch looked awesome but when I sat on it I feel like I was sitting at the bus stop Probably the most uncomfortable seating experience I’ve ever felt in my life .
When trying to return it they charge me 40% Restocking fee which I thought was pretty average I had no choice the pool wife was pregnant and she needed a more comfier couch to sit on she on she deserves more than a bus stop couch.
Can’t understand why they need to charge so much for restocking fee when they don’t even have a shopfront where u can sit on The couches and try .
I would never recommend these guys again I think I’ve found patches of concrete more comfortable than there couches .
March 13, 2021
Unprompted review
Reply from Castle Furniture
Hi Tim, I'm afraid this review may be for another company? We are a small reuse charity based in Fife Scotland and do not sell new Sofas. We do have stores, which adds to the confusion.
Terrible service purchased a set love…
Terrible service purchased a set love sest sofa on sale Oct 2919 the stuffing under the leather was not done correctly my set looks 20 years old! manager decided 500 was good enough to give as a credit because he exclaimed to get my set restuffed was too expensive! I work retail there is a 2 year warranty on frames ! manufactory warranty! Now we have to buy another set this one looks like crap !!!!!!!!! Dont buy from here the manager is a con artist and wont stand behind the one year manufacturers warranty would have cost him pick up only !!!!
March 1, 2020
Unprompted review
Great Place
Fantastic service and staff, everyone is always so friendly and goes above and beyond! Prices are reasonable and I'm fully behind what the charity stands for.
December 20, 2019
Unprompted review
Reply from Castle Furniture
Hi Samantha,
Thank you for you kind words, your purchases help us deliver our services in the local community such as our befriending scheme.
Thank you for your support
Rude Staff Member Mocked my Disabled Mother
I went to the Glenrothes branch on Wednesday 18th December with my mother to search for a bed frame for her. My mother is very deaf, has hidden disabilities and required me to be with her to help her shop. I found a divan that was reasonably priced, and went to the office to speak to the staff. The trainee was helpful and polite, however his superviser (short woman with short brown hair) was extremely rude. My mother is on various benefits because of her disabilities and went to show the rude woman the paperwork, however she snapped at my mother saying her income assessed benefits paperwork were no good for a discount. I stepped in, desperate to get a bed for my mother and offered to pay just under £100 in cash. I tried to explain to rude lady that my mother was deaf and misunderstood. Rude lady then smirked and said "I can see THAT". I overheard the trainee say that the delivery driver was on holiday so deliveries were minimal, so I asked if I could measure the divan to see if one part would possibly fit in the back of my car, it was a long shot but i was trying to be helpful. When I said what type of car I had, the rude lady began cackling for about a minute and a half. I glared at her and walked out, cancelling the transaction, apologising to the trainee but I felt very uncomfortable with rude lady's behaviour. I am surprised for a charity that supports mental health and hidden disability/disadvantaged people, that they would treat a disabled customer like my mother so badly. I will never shop here again. I am all for upcycling and supporting charity but ended up buying a basic flatpack from argos for £150 later that day which fit in my car perfectly.
December 20, 2019
Unprompted review
not good!
Sadly some people who works there are very disrespectful.
December 10, 2019
Unprompted review
Reply from Castle Furniture
Good afternoon and many thanks for taking the time to review your experience with Castle Furniture. I'm very sorry to hear that on this occasion we have not lived up to normal expectation that we try to achieve. I would like to get more information if possible regarding this issue so that we can investigate further. If you could please contact our office on 01592 501068 we can try to rectify this for you. Many thanks. Castle Furniture
great little find 10/10
New to the area and stumbled across this little Jem last week. What a place it has everything under one roof...and I mean everything. Staff happy to help and very reasonably priced items too.
July 4, 2019
Unprompted review
Reply from Castle Furniture
Good morning Nick,
Many thanks for your comments. Happy to have been assistance to you and hopefully we will see you again in the near future. If there is anything that we can assist with please do not hesitate to get in touch.
Kind Regards
Peter
EXCELLENT ORGANISATION
I have been using Castle Furniture for a good few years, I have found them to be an invaluable organisation in the community for people who are on a low income or are on benefits.
The service you receive is exemplary.
I will continue to use Castle for the foreseeable future.
June 20, 2019
Unprompted review
Reply from Castle Furniture
Hello Laura,
And many thanks for taking the time to review Castle Furniture. Its great to receive feedback from our customers. Happy to hear that we are ticking all the boxes. We look forward to welcoming you back to store soon.
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