Castle Green Homes Reviews 

542
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their services. Customers frequently praise the friendly sales staff, noting that advisors are exceptionally helpful, professional, and patient throughout the entire buying journey. Buyers truly appreciate the smooth purchasing process, lovely development locations, and the constant communication provided by the dedicated team from day one. Some reviewers were not happy with the aftercare service, mentioning unfulfilled promises and significant delays in sorting out various property issues. A few people experienced frustrating challenges with unresolved maintenance, poor communication regarding major snags, and a lack of support after moving in.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, friendliness, and... See more

Customer service

Consumers find customer service to be exceptionally positive and supportive throughout the entire home-buying... See more

Location

Users describe positive interactions with location, expressing great satisfaction with the beautiful areas... See more

User experience

People report positive experiences with user_experience, highlighting an incredibly smooth journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

We are buying a house at Woodland Manor. The location of the development and green open spaces is what attracted us . The sales office staff are so welcoming and friendly especially Pam who answered... See more

Company replied

Rated 5 out of 5 stars

Recently reserved our new home at Castle Green Daresbury. The process from start to finish so far has been very straightforward. The advisors have been extremely helpful throughout the process, a spec... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development
  4. Real Estate Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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Discover your new energy-efficient, Castle Green home today!

4.7

Excellent

TrustScore 4.5 out of 5

542 reviews

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4.7

All reviews

(542)

296 reviews in the last 12 months

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Rated 5 out of 5 stars

Swift process

Encouraged us and gave proper guidance on what needs to be done. Their homes are also nice and rooms are big. Affordable homes and we hope to buy more from castle green

February 24, 2026
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Reply from Castle Green Homes

We're so happy to hear that our guidance was helpful and that you appreciate our spacious homes. Wishing you many happy memories in your new home.

Thanks again for your positive feedback - we really appreciate it!

Thanks, Team CGH

Rated 5 out of 5 stars

Woodland manor Congleton

I just reserved my home at woodland manor in Congleton, it was a pleasure to deal with Ellis and Rhianna, both of them are very friendly and professional, making it easy for me to make my choice. The process was very stress free and both girls gave me all the information I needed. I would highly recommend

February 15, 2026
Unprompted review
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Reply from Castle Green Homes

We're so happy to hear that your reservation experience at Woodland Manor was stress-free and that our team's friendly, professional service made it easy for you to choose your beautiful new home.

We really appreciate your recommendation and wish you many happy memories in your new home.

Thanks, Team CGH

Rated 5 out of 5 stars

Exceptional service at Woodland Manor Ellis & Rhianna made all the difference

I recently visited Woodland Manor and had a fantastic experience thanks to Ellis and Rhianna. Ellis welcomed us, explained everything about Castel Green, and let us explore the show homes without feeling rushed. She answered all our questions and followed up afterwards. On my return visit, Rhianna was warm, knowledgeable, and incredibly patient with my many questions, which made me feel comfortable during such a big decision.
I’ve now put in an offer on a property at Woodland Manor. The homes are lovely, but it was the outstanding care and professionalism from Ellis and Rhianna that truly stood out. Highly recommended.

February 24, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely review of Woodland Manor. We’re so pleased Ellis and Rhianna made such a positive difference and supported you every step of the way.

Congratulations on putting in your offer, and thank you for your recommendation.

Best wishes,
Team CGH

Rated 5 out of 5 stars

Thanks so much Donna & Bianca

Thanks so much Donna & Bianca.

You’ve both been amazing and made our first house buying experience stress free! Even when we had issues with delays, you have both been so supportive and helpful throughout. We can’t wait to move into our new home 🏠

Many thanks

Connor & Holly

February 24, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your lovely message. We’re so pleased that Donna and Bianca were able to support you both and help make your first home buying experience as smooth and stress-free as possible, even with the delays along the way.

Wishing you every happiness as you settle into your new home 🏠

Best wishes,
Team CGH

Rated 4 out of 5 stars

Staff welcoming

Staff welcoming - relaxed no hard sell so more comfortable in conversation

February 21, 2026
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Reply from Castle Green Homes

Thank you so much for your feedback. We’re delighted to hear that you enjoyed your visit and found our team welcoming.

We hope to welcome you back again soon.

Thanks, Team CGH

Rated 5 out of 5 stars

My new Castle Green home

Moving into my new Castle Green home has been a truly five-star experience from start to finish. From the moment I first visited, I was impressed by the quality, layout, and beautiful finishes, and now that I’m settled in, it genuinely feels like home. The entire buying process was made smooth and stress-free thanks to Ellis and Rhianna from the sales team. They were friendly, professional, and always happy to answer our questions, keeping myself updated every step of the way and making me feel completely supported throughout. I couldn’t be happier with my new home and would highly recommend Castle Green to anyone looking for a fantastic new-build home. ⭐⭐⭐⭐⭐

February 23, 2026
Unprompted review
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Reply from Castle Green Homes

We’re really pleased to hear that you’ve had such a positive experience and that you’re enjoying your new home. It’s wonderful to know the buying process felt smooth and supported, and that the team were able to help along the way.

We really appreciate you taking the time to share your feedback and wish you many happy years in your new home.

Thanks, Team CGH

Rated 5 out of 5 stars

Bridgewater View 10/10

As far as house buying goes, a wonderful experience throughout the entire process at the Bridgewater View development, with special thanks to Sally, Hilary and Kayleigh. We were originally planning to go with a neighbouring developer, but their sales team couldn’t compare with Castle Green’s, who cheered us on from day one!

Communication was strong, they were supportive when needed, incredibly friendly, beyond helpful and, when we were facing difficulties with a useless solicitor at the bottom of a chain, they stepped up to help us get through.

Thank you to the team for being with us at every step of the way and getting us into our new, beautiful home!

Highly recommend.

January 22, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re really pleased to hear you had such a positive experience at Bridgewater View and found the team supportive, friendly and helpful throughout your journey.

We truly appreciate you taking the time to share your experience and will make sure your comments are passed on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

Bridgewater View

From the moment we walked into Castle Green, Bridgewater view, my partner and I were instantly welcomed by Sally and Hilary. Throughout the whole process of selling both our houses, and purchasing our new home, Sally and Hilary have been with us every step of the way, keeping us informed and cheering us on! Their passion for customer care shines through and they want to ensure everything is right. They are incredibly responsive and action any issues immediately. Thank you for all your hard work and dedication in ensuring everything is perfect for our new home!

February 22, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your wonderful feedback. We’re delighted to hear about your experience at Bridgewater View and that the sales team were able to support you throughout both your sale and purchase.

It’s great to know you felt well informed and cared for during the process. We really appreciate you taking the time to share your kind words, and we will make sure your thanks are passed on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

We moved on to the development in…

We moved on to the development in November and I have to say we love it, everyone is so friendly and the area is beautiful and lots of lovely walks

February 22, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re delighted to hear you’re enjoying living at our development and that you’re happy with the friendly community and beautiful surroundings.

We really appreciate you taking the time to share your experience.

Thanks, Team CGH

Rated 5 out of 5 stars

Absolutely lovely homes beautiful area…

Absolutely lovely homes beautiful area and interior Rhiannon was very helpful

February 22, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback. We’re delighted to hear you like the homes and surroundings at Woodland Manor, and that the team were able to help during your visit.

We really appreciate you taking the time to share your experience and will pass your comments on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

From the moment we walked into the…

From the moment we walked into the Sales office, Rhianna was polite and professional. She was very knowledgeable and nothing was too much trouble for her. Needless to say, we put a reservation deposit down within the week. At the appointment, she went through everything thoroughly and answered any questions we had. She was on her own in the office on this particular day, but wasn't phased by the constant flow of potential buyers walking into the office, whilst trying to go through all the details with us.

February 21, 2026
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Reply from Castle Green Homes

Thank you for your wonderful feedback. We’re delighted to hear about your positive experience at Woodland Manor and that Rhianna provided such professional, knowledgeable and thorough support throughout your reservation process.

Thanks, Team CGH

Rated 5 out of 5 stars

Recently visited Woodland Manor with…

Recently visited Woodland Manor with family who are buying on the development. Rhianna and Ellis were really friendly and helpful.

February 22, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback. We’re pleased to hear you enjoyed your visit to Woodland Manor and found Rhianna and Ellis really friendly and helpful. We really appreciate you taking the time to share your experience and will pass your comments on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

Purchased a house at Woodland Manor

Purchased a house at Woodland Manor, Rhianna and Ellis have been great.

February 22, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re delighted to hear you’ve had a great experience at Woodland Manor, and that Rhianna and Ellis have been supportive during your purchase.

Thanks, Team CGH

Rated 5 out of 5 stars

Very happy with our experience so far.

Very happy with our experience so far.
We are also very grateful to the ladies in the sales centre for the help and guidance.

February 21, 2026
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Reply from Castle Green Homes

Thank you for your kind review, we’re delighted to hear you’re happy with your experience so far. It’s wonderful to know the sales team have been able to provide helpful guidance and support.

Thanks, Team CGH

Rated 5 out of 5 stars

A friendly and helpful team

The show homes at Rydal View were beautifully presented and we were impressed with the quality of building and finish. Fiona was very helpful and informative and understanding of our (very particular!) requirements. Lindsay who met us for our site visit at Swn y Mor couldn’t do enough to make sure all our questions were answered.

February 11, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re really pleased to hear you found the sales team friendly, helpful and informative during your visits. We really appreciate you taking the time to share your experience, and we’ll make sure your comments are passed on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

Amazing customer service from Rhianna

We have recently purchased a property at Woodland Manor with the help of Rhianna. Every visit has been made really easy and straight forward. Rhianna has gone above and beyond to assist with our purchase and we now cannot wait for completion day. Thank you.

February 21, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely review. We’re so pleased to hear Rhianna made your experience at Woodland Manor smooth and straightforward. Congratulations on your new home! We look forward to welcoming you on completion day.

Thanks, Team CGH

Rated 5 out of 5 stars

Warm, welcoming and helpful experience at Castle Green Homes

My partner, myself and our 8 month old had a great experience with Carol and Heather from Castle Green Homes when we went to view the show homes in Wrexham.

From the moment we arrived, they were welcoming, friendly, and incredibly helpful without any pressure. The overall experience was excellent – the show homes were absolutely lovely, beautifully presented, and really helped us get a feel for the quality and layout of the houses.

While we’re not in a position to buy right now, it was so useful to see the homes in person and talk things through. We left feeling very positive and would highly recommend Carol and Heather to anyone considering Castle Green Homes.

February 14, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your kind words. We’re thrilled to hear that you had such a positive experience with Carol and Heather. It’s wonderful to know you felt welcomed and supported while viewing our show homes, and that the visit gave you a good feel for the quality and layout of our homes. We really appreciate your recommendation and look forward to helping you whenever the time is right!

Thanks, Team CGH

Rated 5 out of 5 stars

A massive thank you to Donna and Bianca…

A massive thank you to Donna and Bianca for helping us move in, we had a year long moving process due to a tricky chain but they were incredibly helpful and accommodating throughout what was a stressful process. They have always been happy to help, no question or issue has been too much and we’ve felt they’ve been on our side from the beginning. A brilliant customer experience, thank you again!

February 16, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your kind words. We’re delighted to hear that Donna and Bianca were able to support you throughout your move. Your feedback means a great deal to us, and we’ll be sure to pass on your thanks to them. Wishing you every happiness in your new home.

Kind regards,
Team CGH

Rated 5 out of 5 stars

Very friendly & helpful!

Both Carol & Heather have been very friendly and helpful guiding us throughout the whole process of purchasing our first house together as a couple. We really appreciate their professionalism.
We both are super excited to move into our new home shortly!

February 15, 2026
Unprompted review
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Reply from Castle Green Homes

We're happy to hear that our team was helpful as you purchased your first home. We appreciate your kind words, and we wish you all the best as you move in!

Thanks, Team CGH

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