Castle Homes Reviews 23

As an investor I needed a hands off solution, these guys are great!

Used this company earlier this week can’t commend Brian enough who handled everything professionally.

Brian. B is a great guy, goes the extra mile to help out.

Great company, helped me very much so. Especially Brian!

Brian really helped me with everything. I was a first time buyer and didn’t know how things worked. Brian did everything and had taken the stress away to help complete the process. Thank you Brian and will highly recommend you to anyone

Brian's a really great, down to earth guy, he's honest and capable, and will definitely have your best interests at heart. He's worked very hard to get where he is today.

Great service

I could not be happier with the work this company's done.from start to finish they were professional, reliable,and clearly took pride in their work.the tarmacking was completed to a high standard .I would highly recommend this company to anyone lookingfor a quality tarmacking work.

I've been a landlord for over 12 years and have worked with six different letting agents during that time. For the past four years, I’ve used Castle Homes - and I won’t be switching anytime soon.

They manage everything for me: finding reliable tenants quickly, keeping me informed without bombarding me with unnecessary updates (usually via WhatsApp), and managing the property as if it were their own. All the basics are done well - but what sets them apart is how proactive they are. Regular inspections are carried out, small maintenance issues are flagged and resolved before they escalate, and they always look for practical, cost-effective solutions.

The honesty and communication are what really make the difference. They consistently source multiple quotes and keep me updated at every step - something that’s rare in this industry. That trust has helped build a long-standing, genuinely valuable working relationship.

If you’re a landlord looking for an agency that genuinely cares, is responsive, and puts your interests first, I highly recommend Castle Homes.

Outstanding Service – Castle Homes Delivers Excellent Landlord services

As a landlord who's portfolio has been managed by Castle Homes for the past 6 years, We had an exceptional experience with Castle Homes from start to finish. Their team combines professionalism, attention to detail, and genuine care throughout the entire process.

Communication was consistent and timely, and any queries we had were always answered with clarity and patience.

What truly stood out was their personal touch. Castle Homes doesn’t treat clients like numbers. I can especially recommend Craig and Suzanne

If you’re looking for a trustworthy agent that combines quality, reliability, and a warm, professional approach, Castle Homes is an excellent choice.

A great personal service and exceptional support from directors Craig and Suzanne, it’s refreshing to deal with a responsive and honest service—especially in landlord and tenant management
They look after a wide range of landlords—from first-timers to those with larger portfolios—and handle HMOs, student lets, and professional rentals with professionalism and dedication.
If you're looking for a dedicated, hands-on letting agent or estate manager, clear and speedy communication and strong landlord support, you can’t go wrong with Castle Homes in Darlington.

Suzanne and Craig are incredibly helpful, as managing agents and estate agents. Always get the work done, communicate honestly and professionally haven’t had a problem with them.

Castle Homes have been outstanding from day one. As a landlord, what I value most is peace of min and that’s exactly what they’ve delivered. They found excellent tenants quickly and dealt with all the paperwork and compliance without me having to chase a thing.

What really sets them apart is their communication. I always know what’s going on with my property, and any issues are dealt with swiftly and professionally. They’re proactive rather than reactive, which is rare in this industry.

It’s clear they care about landlords, not just listings. I wouldn’t hesitate to recommend them to anyone looking for a trustworthy letting agent.

I’ve rented through castle homes for nearly 2 years now. Any problems I have had have been promptly resolved and communication has been strong throughout.
Would highly recommend to anyone looking to use their services

Lack of support from this company is unbelievable
If you have a problem out of normal working hours then don't expect help
One problem - pipe burst at tea time no water to the property and was told to go buy water from the shops
2nd problem - Potential carbon monoxide leak at the address and because they emailed me at 10.30am on a Saturday morning - when the office is closed and noone to contact, with just an email to say someone from somewhere else will be in touch at some point
I've now been left with no gas to the address since midnight Friday and still no further forward with who looks after my address
I don't believe for a second that they found out on a Saturday that my landlord would be moving to another company, had I been told earlier, then i would of had a contact number for out of office emergencies
Reported issues with the kitchen over 2 months ago and had no contact about assistance with this neither
Not had any good experiences with this company unfortunately

Further information-

I was "informed" of a new company taking over my property on a Saturday morning, via email, when your office isnt open for me to ask for further information, and the only "information" given for the new company was someone called charlotte would reach out- again the new company not open on a weekend
No contact details for the company nor my landlord were left in case of an emergency in a period of time where your company stopped and the new company starts - to email on a Saturday morning out of your own office opening times is ridiculous and also no notice! Not even 24 hours!

As for the report for the kitchen I don't report issues to the landlord I report them to you, through your website as per my contract at the time, so to close the job and not update me with a reason again your company fails with lack of support or communication, I don't get a notification that a job has a been closed I.e dismissed and I don't have contact details for the landlord I had yours!
I have also never been advised of taking the issue up with my landlord or I would of asked for their details,
As I also asked you for on Saturday via the email i sent and got no response but...
I put a review up and got a response which is strange, I wonder if your answer to this part is because the office isn't open on a weekend, oh apart from to tell people we no longer deal with you your on your own?...

Bad company' had trouble with the online app' no help from casle homes' there all nice at the start' but not nice when you ask for help' do not go with then'

Your Friendly and highly professional approach and been happy to negotiate plus your willingness to reach Middle ground win/ win situations is very impressive and attractive .please keep it up.
Pleasant high standard communication skills
But Most important at the end the day you delivered the service in good time with smile
There are few issues in the contact were not clear, but I share responsibility with you as I should not had over looked them. Also there is some delay in passing on some documents to the extend I needed to ask for them while they should be sent automatically.
It would be helpful not to depend on automating communication and high technical methods all the time.
Thanks

Good communication.