Had to exchange our Vincent Dining Table for a different size after the product photos led us to order the wrong one. Alvin went above and beyond - he got the restocking fee fully waived, handled ever... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Our Seb dining set arrived well packaged and communication was very fast and regular. Unfortunately the table and chairs we ordered was far too dark/orange for the room, but Castlery were great... See more
Company replied
Thurga listened to my concern, showed great care for what I was saying, and helped me immediately. I was pretty sad and disappointed a chair fell apart in the first month of light usage. Everyone in m... See more
Company replied
Loving my new dining set and console table! Solid, sturdy and great quality. Way better than what I had previously from a different retailer. I did have a small issue but contacted customer service, a... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- hello.us@castlery.com
- www.castlery.com
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service!
April 6, 2026
Unprompted review
Reply from Castlery
Hi there, thanks for your review!
We’re delighted to hear that you had an excellent experience with our service. Providing friendly, helpful, and efficient support is exactly what we aim for, and it’s wonderful to know it made a difference for you. We look forward to welcoming you back to Castlery soon.
Warranty issue handled professionally by Castlery
Castlery handled my warranty issue professionally and fairly. One of my dining chairs developed a crack at a joint, and after reviewing the case, they agreed to replace the affected hind leg cluster under warranty. Qistina was helpful, polite, and clear throughout the process, and I appreciated the consistent follow-up.
The only drawback is the replacement lead time, which is about 16-17 weeks, so it is not a fast fix. Still, I value that they honored the warranty and worked toward a reasonable resolution rather than pushing the issue aside.
Overall, I’m satisfied with the support experience and appreciate Castlery standing behind their product.
April 5, 2026
Unprompted review
Reply from Castlery
Hi Matthew Horning,
Thanks for your feedback, and we’re glad to hear that Qistina and our team were able to handle your warranty issue professionally and provide clear, consistent support throughout the process. We completely understand that the replacement lead time of 16–17 weeks can feel long. As the item needs to be sourced directly from the manufacturer, it sometimes takes time to ensure the replacement meets our quality standards.
We truly appreciate your understanding and kind words, and we’re happy that we could honor the warranty and work toward a fair resolution. Thank you for trusting Castlery, and we’re always here to support you with any future needs.
Subash the best person to deliver and assemble
Bought a good seb bed super single with double pocket coil mattress. Added with Subash's friendliness and knows how to make customer happy and satisfied is commendable.
April 6, 2026
Unprompted review
Reply from Castlery
Hi Dave,
Thanks for your review. We’re thrilled to hear that you’re enjoying your Seb Bed Super Single with the Double Pocket Coil mattress. It’s fantastic that Subash’s friendliness and commitment to making your experience smooth and enjoyable stood out; his dedication to customer happiness is exactly what we pride ourselves on.
We’re proud of our team and can’t wait to welcome you back to Castlery soon.
Beautiful table
Unfortunately, the table that we ordered, arrived damaged. However, Aslinda quickly got a new table on its way to us and saved the day. She turned a really frustrating situation around and it was greatly appreciated! The table is gorgeous and very well made.
April 1, 2026
Unprompted review
Reply from Castlery
Hi Candie Smith,
We’re glad to hear that your new table has arrived and that you’re enjoying it! We sincerely apologize again for the initial damage, but it’s wonderful to know that Aslinda was able to resolve the situation quickly and turn things around. Going above and beyond to make challenging situations right is exactly what we aim for, and we’re thrilled it made a difference for you.
Thank you for sharing your experience, and we look forward to assisting you again in the future.
Very diligent customer service
Very diligent customer service, can’t wait to receive our furniture.
April 4, 2026
Unprompted review
Reply from Castlery
Hi Marlin Erin,
We’re glad to hear you had a positive experience with our customer service, We’re just as excited for you to receive your furniture and hope it looks amazing in your space. We’re here to ensure everything goes smoothly and can’t wait for you to enjoy your new piece.
The Vincent dining set
The Vincent dining set's table, two chairs, and bench arrived in three boxes. Unpacking and assembly of the pieces was easy. The quality of the furniture and the richness of the wood was evident even before assembly. The dining set in walnut is even more beautiful and comfortable than I had hoped it would be.
April 4, 2026
Unprompted review
Reply from Castlery
Hi Paul,
We’re thrilled to hear that your Vincent dining set arrived safely and that unpacking and assembly were easy! It’s wonderful to know the quality and richness of the walnut really stood out, and that the set exceeded your expectations in both beauty and comfort.
We truly appreciate your feedback and hope your new dining set brings you many enjoyable meals and memories.
Extremely please with our new chairs and table
Extremely please with our new furniture, it is high quality and looks amazing in our room! We had a minor issue upon delivery and it was swiftly resolved by the customer experience team, thank you Mareshah! I’d highly recommend purchasing from Castlery.
April 1, 2026
Unprompted review
Reply from Castlery
Hi Mike,
We’re delighted to hear how much you love your new furniture! It’s fantastic to know it looks amazing in your space and that Mareshah and our customer experience team could quickly resolve the delivery issue. Going above and beyond to make every experience smooth and enjoyable is exactly what we strive for, and your kind words mean a lot to us.
We’re proud to have your support and can’t wait to welcome you back to Castlery for your next piece!
What a wonderful service -had a lady…
What a wonderful service -had a lady called Izzati -what a joy to have a service that really follows through with your concerns -would recommend your company to all my friends -even wished me Happy Easter -Top marks for your service-at 86 years old am very happy .
April 4, 2026
Unprompted review
Reply from Castlery
Hi Valdo,
Thank you so much for sharing your experience! We’re thrilled that Izzati could assist you and make you feel truly cared for. It’s wonderful to hear our service brought a smile to your day, and your kind recommendation means so much to all of us at Castlery!
Great customer service and product
1. The product - we love our Jaron couch. It is comfortable and beautiful. We would have preferred full grain leather but so far the leather is holding up well to our dog
2. The service - we had an issue where the delivery date range that was provided while we were purchasing was nowhere near when delivery was actually available. It was actually a full month later. Castelry uses a third party delivery partner and clearly their systems do not talk.
I was very frustrated by this, as we had ordered the furniture for a specific occasion. I reached out to castelry, and while they were unable to change the delivery date, Hafiza on their team went above and beyond to make it up to us.
3. Delivery - as mentioned, the delivery timeline was not accurate. However, the team that actually delivered our furniture did a great job. They were communicative, and borderline magicians with how quickly they assembled our new furniture.
January 10, 2026
Unprompted review
Reply from Castlery
Hi Amber Brock,
We’re thrilled to hear that you love your Jaron couch! It’s wonderful to know it’s comfortable, beautiful, and holding up well even with your dog.
We sincerely apologize for the frustration caused by the delivery timeline. We understand how disappointing it must have been to plan for a specific occasion and have the timing shift unexpectedly. While we use a third-party delivery partner, we take your feedback seriously and are reviewing the process to improve coordination and communication.
It’s fantastic to hear that Hafiza was able to go above and beyond to support you, and that the delivery team impressed you with their efficiency and professionalism. We’ll be sure to share your kind words with them; they’ll be thrilled to know their efforts made a difference.
Thank you for sharing your experience and for choosing Castlery. We look forward to serving you again in the future.
Excellent Customer Service
Amir was extremely helpful in giving me detailed information on my missing delivery items and providing a quick resolution. Thank you Amir!
April 2, 2026
Unprompted review
Reply from Castlery
Hi Marissa,
Thanks for your review. We’re so glad Amir was able to assist you promptly and provide all the details you needed. Making sure our customers feel supported and informed is very important to us, and it’s wonderful to know our efforts made your experience smooth. We’d be delighted to welcome you back to Castlery anytime!
Great furniture and service
April 3, 2026
Unprompted review
Reply from Castlery
Hi Dmytro Vavriv,
We’re thrilled to hear that you’re happy with both your furniture and our service. Providing quality products along with a seamless experience is what we aim for, and it’s wonderful to know we hit the mark. We look forward to welcoming you back to Castlery soon.
Good Customer Service
I had to cancel an order after placing it, and Danniel was a very reasonable service representative. Friendly and quick to respond.
April 3, 2026
Unprompted review
Reply from Castlery
Hi Marko Jurkovich,
Thanks for your review, and we’re glad to hear that Danniel was able to assist you in a friendly and responsive manner. We know cancellations can be frustrating, and it’s great to hear our team made the process smooth and reasonable. We appreciate your feedback and look forward to assisting you in the future.
The furniture from this store needs to use natural materials if they want to keep their credability for high quality produce,
The furniture from this store is designed beautifully and the service is also good, but on a closer inspection you see that almost all the fabrics used are polyester or a blend with the prominent material being polyester. This material is not only shedding microplastics into your home environment continuously , they can be a health hazard especially for children even if they are meeting recommended guidelines as polyester is proven to impact children's hormones and development. I'm just so surprised a store like castley relies so heavily on a cheap synthetic petroleum based material for their couches, chairs and bed back boards since they have such a lovely wool carpets and cotton sheet sets and wooden furniture . The extensive use of the polyester is almost contradictory. Over time we noticed the materials on our couches/armchairs wearing so I went to check, our armchair (100 % polyester) and then a couch we were told a was a linen blend 3 L pseater couch but on inspection it's only 18 % linen and the rest polyester. So disappointing .
July 11, 2025
Unprompted review
Reply from Castlery
Hi Rebecca Pigot,
Thank you for sharing your detailed feedback. We sincerely apologize that the materials used in your furniture did not meet your expectations. We completely understand your concerns regarding fabric composition and want to provide some clarity.
Pilling is a normal and common occurrence with fabrics and is not an indication of quality. It can be easily removed using a fabric shaver or fuzz remover. Many of our fabrics, including our linen-look blends, are woven from two differently toned yarns to achieve a natural, textured appearance—this information, along with all fabric details, is transparently provided on our product pages.
We also want to assure you that our furniture is safe for home use. All our products adhere strictly to TSCA Title VI standards, ensuring formaldehyde emissions are well within safe limits. We are committed to making your home a safe space, and there is no reported health hazard from the materials used in Castlery furniture.
We genuinely value your feedback and want to ensure you’re fully supported. If you have any further concerns or need assistance, please reach out to us directly at help@castlery.com. We’re here to help and always strive to provide the best products and service possible.
Glory helped me quickly and clearly…
Glory helped me quickly and clearly solve my question) Communication was very friendly and informative) Thank you
April 2, 2026
Unprompted review
Reply from Castlery
Hi Halyna Lykosheva,
Thanks for the feedback, and it’s fantastic to hear that Glory could assist you efficiently and with friendly, informative communication. Delivering smooth and supportive experiences for our customers is our top priority, and we’re thrilled it showed. We look forward to serving you again.
Nightmare never again
This was a nightmare situation; a bed was delivered missing parts and hardware. I spoke to MANY reps by phone and through instant chat, no one could resolve the situation for me without "speaking to a team" or other evasive time-prolonging excuses. Text responses take minutes between each answer, phone calls have long wait times, email correspondence are days in between. I was offered new parts which would take 16-19 weeks to arrive. Many emails and a complaint to my bank later, I was offered a replacement bed. When I declined (because customer service is so bad and other BBB complaints said there was no follow up and no bed after they accepted the same offer) the rep that had been assigned to my case FARHANA ghosted me and never responded. I finally got my requested refund 1 month after living with a bedroom that was unusable and over 20 attempts at communicating with Castlery and then only because rep ASLINDA finally provided good customer service and was prompt in her email replies and followed through as no other rep had. I would not every buy from Castlery again; it shouldn't be this hard or time consuming to get a resolution to a simple issue. I will now look for companies with US based customer service and will read the BBB complaints first. There were several identical issues reported by customers of Castlery.
February 27, 2026
Unprompted review
Reply from Castlery
Hi Sarah Dawson,
We’re very sorry for the inconvenience and frustration you experienced with your bed delivery. We completely understand how disappointing this must have been, especially given the delays and repeated attempts to resolve the issue.
Initially, we offered to send replacement parts, which in some cases can take several weeks to source from the manufacturer. When that solution did not meet your expectations, we ultimately provided a full replacement with our White Glove service as a complimentary gesture, leaving the choice to you. We also understand that during this time you had to raise a dispute with your card provider, and we sincerely appreciate your patience throughout the process.
Please know that resolving disputes or coordinating replacements can sometimes take time, particularly when third-party suppliers or delivery logistics are involved. Our goal is always to achieve a fair and satisfactory resolution, and we’re glad that Aslinda was able to provide prompt support and follow through to ensure the matter was successfully resolved.
We truly regret the difficulties you faced and hope that your experience with Aslinda reflects the level of service we strive to provide. If you ever need assistance in the future, please know our team is always here to help.
Thurga was spot on helping us modify…
Thurga was spot on helping us modify our order and keep the ball rolling with delivery!
April 1, 2026
Unprompted review
Reply from Castlery
Hi Robert,
Thank you so much for sharing your experience with us! We’re so happy to hear Thurga was spot on in helping modify your order and keeping everything on track for delivery. We’ll be sure to pass along your kind words, it’ll make her day! Your support means a lot to all of us at Castlery.
Jonathon couch
The delivery was excellent, I noticed when I got home last night that one of the pieces has humps in it? Doesn’t look normal
April 1, 2026
Unprompted review
Reply from Castlery
Hi Ricardo,
Thank you for sharing this with us, and we’re really glad to hear the delivery went well! We’re sorry to hear about the issue you noticed with the piece, that doesn’t sound right and we’d love to help look into it for you. Could you please share your order details with us so we can better understand the situation and assist you accordingly? Thank you for your patience, and we’ll do our best to get this sorted for you!
Great products and services
Great products and services.
Delivery/Customer services team were very cooperative with our delivery schedule
March 31, 2026
Unprompted review
Reply from Castlery
Hi Nayyar,
Thank you so much for your kind words! We’re so happy to hear you’re pleased with both our products and service. It’s great to know our delivery and customer service teams could work around your schedule and make things easy for you. We truly appreciate your support for Castlery!
Excellent customer care
The product we got was exactly as described on line and we are delighted with it.
When it was delivered the delivery company damaged a light fitting. The transport company was brilliant in helping arrange the repair but when the repair bill was not paid the team at Castlery got involved and sorted it out. Super customer care. Super responsive. Well done!
April 2, 2026
Unprompted review
Reply from Castlery
Hi Owen,
Thank you so much for sharing your experience with us! We’re over the moon to hear you’re loving your piece and that it was exactly as expected. We’re really sorry to hear about the issue during delivery, but we’re glad both the transport team and our Castlery team could step in and get everything sorted for you. It’s wonderful to know you felt well supported throughout. Your kind words truly mean a lot to us!
Super efficient and experienced!
Called before hand to say they were arriving in 25 mins, super efficient with the dismantling, removal and assembly. Cleared up all the excess plastic and packaging. Worked quietly, no fuss, knew what they were doing.
April 2, 2026
Unprompted review
Reply from Castlery
Hi L Chio,
Thank you so much for sharing your experience with us! We’re so glad to hear our team kept you informed and handled everything so efficiently from dismantling to assembly and clean up. It’s wonderful to know their calm, no fuss approach made the whole process smooth and easy for you. We truly appreciate your kind words and support for Castlery.
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