Had to exchange our Vincent Dining Table for a different size after the product photos led us to order the wrong one. Alvin went above and beyond - he got the restocking fee fully waived, handled ever... See more
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Review summary
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What people talk about most
Based on these reviews
Our Seb dining set arrived well packaged and communication was very fast and regular. Unfortunately the table and chairs we ordered was far too dark/orange for the room, but Castlery were great... See more
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Thurga listened to my concern, showed great care for what I was saying, and helped me immediately. I was pretty sad and disappointed a chair fell apart in the first month of light usage. Everyone in m... See more
Company replied
Loving my new dining set and console table! Solid, sturdy and great quality. Way better than what I had previously from a different retailer. I did have a small issue but contacted customer service, a... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- hello.us@castlery.com
- www.castlery.com
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service, awesome product
Company was able to accommodate an order mistake and handled a swap for a different product really efficiently. Love the new coffee table, construction is really well done
March 27, 2026
Unprompted review
Reply from Castlery
Hi Jason,
Thanks for your feedback. We’re thrilled to hear that we could efficiently accommodate your order swap and that you’re enjoying your new coffee table. It’s wonderful to know that the quality and construction have met your expectations.
We’re proud of our team for making the process smooth, and we look forward to welcoming you back to Castlery soon.
Metropolitan Warehouse & Delivery
A team of two were courteous and professional. I paid for the White-Glove delivery service and they delivered. I live on the second floor within a condo complex. The majority of assembly were done in their truck. Both men were very careful while moving/delivering my items as well as with their surroundings/my apartment unit. They made sure I was happy with the positioning of my new furniture and they left without a mess. Highly recommended.
March 25, 2026
Unprompted review
Reply from Castlery
Hi A Yoshi,
Thanks for your review. We’re thrilled to hear that our White-Glove delivery team provided courteous, professional, and careful service. It’s great to know that they ensured your furniture was positioned just the way you wanted and left everything clean and hassle-free. We’ll be sure to share your kind words with the team; they’ll be proud to know their efforts made a difference.
Thank you for your recommendation, and we look forward to serving you again in the future.
Marlow Performance Bouclé L-Shape Sectional Sofa
The highlight of our living room! Aesthetically pleasing!
March 27, 2026
Unprompted review
Reply from Castlery
Hi Aishah Samsudin,
thanks for your review. We’re thrilled to hear that your new piece has become the highlight of your living room. It’s wonderful to know it’s not only functional but also adds aesthetic value to your space.
We’re proud to be part of creating a home you love, and we can’t wait to welcome you back to Castlery.
Great customer service and overall experience
Customer service and overall experience from checkout to using the furniture was amazing. Communication was clear along the whole delivery process.
March 16, 2026
Unprompted review
Reply from Castlery
Hi Liang-zi Carr,
Thanks for your review. We’re thrilled to hear that your experience with us, from checkout to enjoying your furniture, was smooth and enjoyable. Clear communication throughout delivery is something we take pride in, and it’s wonderful to know it made a difference for you.
We truly appreciate your kind words and look forward to welcoming you back to Castlery in the future.
Great experience with delivery
Great experience with delivery. They were very communicative leading up to it and did a great job when they were here. Table is great quality and looks beautiful.
March 26, 2026
Unprompted review
Reply from Castlery
Hi Melanie Hall,
Thanks for your feedback. We’re thrilled to hear that your delivery experience was smooth and that our team kept you well-informed throughout the process. It’s great to know your table arrived in excellent condition and that you’re enjoying its quality and look.
We truly appreciate your feedback and hope it brings a touch of joy to your space.
The delivery was great
The delivery was great. Professional and polite staff. Very happy with our purchase
March 25, 2026
Unprompted review
Reply from Castlery
Hi Lisa Reinke,
Thanks for your feedback. We’re thrilled to hear that your delivery went smoothly and that our team was professional and polite. It’s wonderful to know you’re happy with your purchase; your support means a lot to us, and we look forward to serving you again in the future.
They were super nice and officiant
They were super nice and officiant
They were in and out
Built the bed super quickly and were very respectful
March 25, 2026
Unprompted review
Reply from Castlery
Hi Jackie Rosado,
Thanks for your review. We’re thrilled to hear that our team could make your bed assembly quick, smooth, and respectful. Efficiency and professionalism are exactly what we strive for, and it’s wonderful to know it made your experience positive. At Castlery, we’re committed to delivering not just beautiful furniture, but a seamless, enjoyable experience from start to finish.
We truly appreciate your kind words and support.
Helpful and responsive support
I reached out to Castlery regarding a small mark on my sofa, and Thanaletchumy was really helpful throughout the conversation. She clearly explained how to clean it and made the whole process easy to understand.
March 26, 2026
Unprompted review
Reply from Castlery
Hi Sreejith K Menon,
Thanks for your feedback. We’re so glad Thanaletchumy could guide you through the process and make it easy to handle the mark on your sofa. Clear, supportive advice is exactly what we aim for, and it’s wonderful to know it made your experience simple and stress-free.
We’re proud of our team for delivering this level of care, and we look forward to welcoming you back to Castlery soon.
Thank you!
Selva, Sin Yi were super helpful and flexible very thankful 🫶🏻
March 25, 2026
Unprompted review
Reply from Castlery
Hi Annika Mayer,
Thanks for your review. We’re thrilled to hear that Selva and Sin Yi were able to provide helpful and flexible support. It’s always our goal to make the experience as smooth and positive as possible for our customers, and your kind words mean a lot to us.
We’ll be sure to share your appreciation with them; thank you for taking the time to share your experience.
Very happy with the customer service…
Very happy with the customer service given by Mareshah, prompt reply, offered two options for resolution.
March 24, 2026
Unprompted review
Reply from Castlery
Hi Marcelle,
Thank you so much for sharing your experience with us! We’re so happy to hear Mareshah was able to support you with a prompt response and helpful options to resolve things. It’s always our goal to make things smooth and easy for you here in Castlery!
Excellent
Everything was delivered efficiently and nothing was damaged.
March 25, 2026
Unprompted review
Reply from Castlery
Hi Jim,
We really appreciate you sharing this with us! It’s wonderful to hear everything arrived smoothly and in great condition. It means a lot to us that your experience with Castlery was a positive one!
Best purchase I ever made online
Best purchase I ever made online. We received our Dawson bed on the earliest day of the window we were given and the earliest time slot as well. The bed is packaged well and it was assembled by my husband in 45 minutes. This bed is really beautiful and modern. Great quality and service all together!
March 23, 2026
Unprompted review
Reply from Castlery
Hi Christina,
Thank you so much for sharing this with us! We’re over the moon to hear your Dawson bed has been such a great purchase and that everything from delivery timing to assembly went so smoothly. It’s wonderful to know you’re loving the look and quality of the bed as well. Your kind words truly mean a lot to all of us at Castlery, and we’re so happy we could be part of your home!
Pretty good
Good quality items for the price. They look great/modern, go well together, and are easy to assemble. Delivery timelines/updates could’ve been more frequent/transparent. Couch may be starting to flatten a bit just after 1-2 weeks of use. Overall, good, may shop here again
March 22, 2026
Unprompted review
Reply from Castlery
Hi MA,
Thank you for sharing your experience with us. We’re truly sorry to hear about the delay and the lack of clear updates along the way. We completely understand how frustrating this must have been, and this is not the experience we aim to provide.
While occasional delays can happen due to logistics or stock availability, we acknowledge that we could have communicated better and supported you more clearly throughout the process.
We sent over a quick request for a bit more information about your order so we can look into things further. Since we haven’t heard back just yet, feel free to reach out to our support team below whenever it’s convenient for you.
Contact us: https://www.castlery.com/us/contact-us
WhatsApp/Call/Chat: +1-424-888-7789
Email us: help.us@castlery.com
We’re here to help and look forward to assisting you further.
10/10 Would Recommend - Thank You Surina
We are a team of Interior Designers, currently sourcing products for a client of ours. As many know, this job can be incredibly tedious and time consuming with many options and decisions to make. Surina made this experience incredibly enjoyable - she was timely, responsive, and went out of her way to assist us with our many inquiries. Thank you again - it's been a great experience!!
March 25, 2026
Unprompted review
Reply from Castlery
Hi Jay,
Thank you so much for sharing this with us! We know how much time and thought goes into sourcing for a project, so we’re really happy to hear Surina could make the process feel easier and more enjoyable for you. It’s great to know she was responsive and went the extra mile to support your team throughout. We truly appreciate your kind words and are so glad Castlery could be part of your journey!
STUNNING
The bed I ordered was absolutely stunning!!! Even better in real life! The white glove service was exceptional. The guys were so professional and fast.
March 24, 2026
Unprompted review
Reply from Castlery
Hi Esraa Elkholy,
Thanks so much for your review. We’re delighted to hear that your new bed exceeded your expectations in real life. It’s fantastic to know that our White Glove delivery team provided a smooth, professional, and efficient experience. Your kind words truly mean a lot to us, and we’ll be sure to share them with the team.
Thank you again for taking the time to share your experience; we really appreciate your support.
Equinox delivery was great by making…
Equinox delivery was great by making appointments for the delivery and calling before the delivery arrives.
March 24, 2026
Unprompted review
Reply from Castlery
Hi James Hahm,
Thanks for your review. We’re delighted to hear that your Equinox delivery went smoothly and that our team’s scheduling and communication made the process easy for you. Providing clear updates and ensuring a seamless delivery experience is exactly what we aim for, and it’s great to know it made a positive difference. Thank you for sharing your feedback; we truly appreciate it.
Items are beautiful, service is great
The items are beautiful and great quality. The coffee table arrived with a small chip, but we contacted support, and Shangkari was very helpful. We’re now waiting for the replacement table. The service has been amazing, thank you!
March 17, 2026
Unprompted review
Reply from Castlery
Hi Ana,
Thank you so much for sharing your experience with us! We’re so glad to hear you’re loving the quality and look of your pieces. We’re really sorry about the small chip on the coffee table, but it’s great to know Shangkari was able to support you and get things sorted smoothly. We truly appreciate your patience while waiting for the replacement, and your kind words mean a lot to all of us at Castlery!
Good company to deal with, Harith very helpful
Good company to deal with. I ordered something that wouldn't go up my staircase and Castlery gave me a refund. My Castlery contact, Harith, was communicative and helpful and made the transaction easy for me.
March 5, 2026
Unprompted review
Reply from Castlery
Hi Bernadette,
Thank you so much for sharing your experience with us! We’re really glad to hear Harith was able to support you and make the process smooth and easy, even when things didn’t quite work out with the fit. It’s great to know you felt well taken care of throughout. We truly appreciate your kind words and support for Castlery!
Reply from Castlery
Hi Stella,
Thank you so much for sharing this with us! We’re so glad to hear your request was handled quickly and smoothly. It’s always our goal to be responsive and make things easy for you. We truly appreciate your support for Castlery!
The men who delivered our order were so…
The men who delivered our order were so helpful and kind. Also fast, and cleanly! 10/10 Thank you!
March 23, 2026
Unprompted review
Reply from Castlery
Hi Mikaela,
Thank you so much for sharing this with us! We’re so happy to hear our delivery team made such a great impression. It’s wonderful to know they were helpful, kind, and efficient while taking care of everything for you. We truly appreciate your kind words and support for Castlery!
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