My account was deleted and I cannot take down my video on Vevo. Their support email is also no longer reachable. Scam
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello; My name is Adrián Cruz. I´m not satisfied with the purchase that I make from castromusic.com since my request for the service that I contracted was not made. This means that the company Ca... See more
Company replied
We pay for nothing. We lost the money. We buy a vevo channel, we upload some data, but no one contact us and for sure we still dont have our vevo channel in youtube.
Company replied
I purchased a vevo channel but I never got the channel and I emailed you and messaged you on facebook and no one replayed its been more than a month now. Really bad
Company replied
Company details
Information provided by various external sources
Castro Music Ltd is a leading independent digital marketing and distribution company that enables artists and labels to release their music and manage their metadata globally while retaining ownership and control of their rights. Castro Music is a trusted partner for more than 1,000 artists and labels. Castro Music Ltd Company Nº 10624491 castromusic.com
Contact info
London, United Kingdom
- support@castromusic.com
- www.castromusic.com
1.3
Bad
81 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My account was deleted
My account was deleted and I cannot take down my video on Vevo. Their support email is also no longer reachable. Scam
April 15, 2026
Unprompted review
Reply from Castro Music
Thank you Natalia.
Reply from Castro Music
Thank you David!
Reply from Castro Music
Hi Dariana. Thank you!
Reply from Castro Music
Hi Victor. Thank you for review us. We are here to support you 24/7
Reply from Castro Music
Hi Estefania. Thank you for the review and the 5 stars. We are always online on our CMS or if you want also contact us with the email support@castromusic.com
Good
It’s was a great app to have an excellent experience to listen music on quarantine
May 25, 2020
Unprompted review
Reply from Castro Music
Thank you Andres!
Reply from Castro Music
😊 Thank you for the very good thing.
Great service
May 23, 2020
Unprompted review
Reply from Castro Music
Thank you Sara! We are here to support you.
"Great service"
May 23, 2020
Unprompted review
Reply from Castro Music
Thank you Xinia. We are working to be better every new day.
Great service
May 23, 2020
Unprompted review
Reply from Castro Music
Thank you Maria. Hope to see you soon.
Reply from Castro Music
Thank you for your review! Let´s keep working!
Always available and very kind!
Always available and very kind!! Thank you Castro!!
Maena
July 4, 2018
Unprompted review
Reply from Castro Music
Thanks Maena. I hope everything is ok in Mexico.
Regards,
Castro Music Ltd
Reply from Castro Music
Thanks Marco.
Great service and allways willing to…
Great service and allways willing to explain every inquire and doubt i had. Thanks castro music
June 27, 2018
Unprompted review
My experience with the company has…
My experience with the company has always been good. I recommend them
June 27, 2018
Unprompted review
very gentle and fast service
very gentle and fast service, i very recommend!
August 6, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.