Casualclothing Reviews 172

TrustScore 1 out of 5

1.1

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See what reviewers are saying

Rated 1 out of 5 stars

The nasty statement " by a mum for mum's" sums up this company's culture. Does a woman who doesn't have children not have the right to wear stylish comfortable clothes!!!!

Rated 1 out of 5 stars

Unfortunately the jeans I ordered were too small so I returned them the following day at a cost of £10.95! Following numerous phone calls to the customer service chasing my refund, I was informed tha... See more

Rated 1 out of 5 stars

Ordered a month ago. Got two different shipping numbers but when I trace the package, one number is not legit, and the other says package hadn’t been received. If I actually get my shirts, I’ll change... See more

Rated 1 out of 5 stars

Basically it took ages like a month for my parcel but may I add they were very responsive every time I asked. When I did receive it the product was very poor quality nd we well known to purchase this... See more

Company details

  1. Men's Clothing Store

Information provided by various external sources

Casual Clothing is a unique retail store in Copenhagen with both a physical shop and a webshop. The webshop is based on Danish soil but written in English, in order to serve as many customers worldwide as possible. We only sell casual and leisure wear of the highest standard. The products are exclusive and all brands are carefully handpicked to form the best portfolio of casualwear. Casual Clothing is an official point of sale of all our brands, and we always have the latest collections available in the shop for the customer to choose from.


Contact info

1.1

Bad

TrustScore 1 out of 5

172 reviews

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Rated 1 out of 5 stars

Unfortunately the jeans I ordered were…

Unfortunately the jeans I ordered were too small so I returned them the following day at a cost of £10.95! Following numerous phone calls to the customer service chasing my refund, I was informed that they hadnt yet been received 22 days after posting them! I then went on their website and read the reviews!! shock horror!! A lady had the same issue and then had them returned by customs due to the metal studs!!!! Low and behold my jeans arrived back from customs the following day! I am now £40 out of pocket which is extremely upsetting as I can ill afford to loose this money. The Company must know that this is an issue and need to put something in place, can they not see that reviews like this can only damage their sales and future business?
Very very disappointed

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

Very unhappy !

Took a month to arrive, very very poor quality, nothing like the picture. Asked for return/refund address and am being completely ignored. Will never recommend or use this site again ... rip off !

October 14, 2020
Unprompted review
Rated 1 out of 5 stars

Basically it took ages like a month for…

Basically it took ages like a month for my parcel but may I add they were very responsive every time I asked. When I did receive it the product was very poor quality nd we well known to purchase this designer white a lot and it wasn’t the same as others. The colour is not the colour advertised and I have checked and this colour has never been made by this designer in this style.
My parcel came in a plain wrap up bag with nothing else in the parcel no Invoice. First and last time I will shop hear

August 26, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered a month ago

Ordered a month ago. Got two different shipping numbers but when I trace the package, one number is not legit, and the other says package hadn’t been received. If I actually get my shirts, I’ll change the star rating, but so far it seems very shady. Would love some follow up.

July 26, 2020
Unprompted review
Rated 1 out of 5 stars

NO ITEM NO RESPONSE

I commended an item MONTHS AGO. I was patient and waited. I didn't think too much of it since I live far (Canada) and there is also a pandemic going on. I still didn't get my item (that cost me around 90$). I also never got an answer to my email. Not even once. Very disappointed. Wouldn't recommend it. Unless you want to buy something you will never receive. It's a fraud.

July 24, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered some items for my daughter…

I ordered some items for my daughter for Christmas. They did not arrive in time. When I tried to return them no one replied for two weeks. iInn the mean time I returned the goods to the address on the package at a cost of £5.50.
I then received an email from your company telling me that I had to return the items to CHINA at my own expense.
I am now in a position where the goods are retuned to you somewhere in this country and you are refusing to refund the money.
I have asked for the goods to be sent back to me or refund the money. I await your reply.

February 6, 2020
Unprompted review
Rated 5 out of 5 stars

Brillant service!

Ordered on Friday evening and by Wednesday good were in Belgium at my place.

Brillant jacket, fast and reliable service as always! Can recommend to anyone!

October 19, 2016
Unprompted review
Casualclothing logo

Reply from Casualclothing

Hi Nico!

Thank you for your kind words.
I am glad to hear that your goods where with you quick!
We are working on getting the parcels to the costumers the fastest way possible!

All the best!

// Joachim
Casual Clothing Webshop

Rated 5 out of 5 stars

Top marks.

Great product and price with very quick service, I especially appreciated the lovely personal touch. Thank you very much.

June 16, 2016
Unprompted review
Casualclothing logo

Reply from Casualclothing

Hi Niall

Thank you so much for your review. We hope that you are satisfied with your product, and glad that you liked the personal touch.
Good evening to you

All the best
//Tobias
www.casualclothing.dk

Rated 5 out of 5 stars

happy

Best service inn EU

June 15, 2016
Unprompted review
Casualclothing logo

Reply from Casualclothing

Hi Joachim

I'm glad that you are happy. Best service, with the best customers.
Have a nice day!

All the best from the shop.

//Tobais
www.casualclothing.dk

Rated 5 out of 5 stars

professional and serviceminded

Very nice service. Relevant and reliable information. The parcel containing the ordre item, nicely wrapped in paper, arrvev few days later.

June 7, 2016
Unprompted review
Casualclothing logo

Reply from Casualclothing

Hi Marit.
Thank you for your feedback. We are glad to hear that you acknowledge some of our important values, such as being professional and serviceminded. It means a great deal to us!
Enjoy your day

All the best
Tobias
www.casualclothing.dk

Rated 5 out of 5 stars

Super

Top class service!

May 30, 2016
Unprompted review
Casualclothing logo

Reply from Casualclothing

Hej Stefan

Thank you so much, it means a lot to us!
Good evening from the shop

All the best
Tobias
www.casualclothing.dk

Rated 5 out of 5 stars

Review - Sergio Tacchini Track Top

Excellent quality jacket and they even threw in a couple of free toffees.
Will definitely use this site again.

May 23, 2016
Unprompted review
Casualclothing logo

Reply from Casualclothing

Hi Joe

Thanks for your feedback and congratulations with you new Sergio Tacchini track top. Glad to read your recommendation of our shop, and we are looking forward to hear from you again.

Enjoy your evening

All the best
Tobias
www.casualclothing.dk

Rated 5 out of 5 stars

Casual clothing

Fantastisk service og lækket med en personlig tak og klistermærker. Og varen ankommer til tiden 10/10 stjerner

May 21, 2016
Unprompted review
Casualclothing logo

Reply from Casualclothing

Hej Søren.

Tak for din anmeldelse og din bestilling hos os. Det glæder os, at du ku' li vores lille hilsen til der var vedlagt din levering. Vi håber du nyder godt af varen og klistermærkerne.

Nyd det sidste af weekenden.

De bedste hilsner
Tobias
www.casualclothing.dk

Rated 5 out of 5 stars

Delivery, Product

Fast delivery and very reliable. A customer from Singapore. Oh they even put in some chocolate for me. Thank you Casual Clothing.

May 20, 2016
Unprompted review
Casualclothing logo

Reply from Casualclothing

Hej Ahmad.
Thank you for your review. I am glad to hear that our delivery service is fast and reliable, also when shipping to far distant location like Singapore. I've been there once - amazing place. I hope you'll like your Stone Island t-shirt.
All the best
// Tobias
www.casualclothing.dk

Rated 5 out of 5 stars

Armani Jeans

Nice Hoodie.

May 20, 2016
Unprompted review
Casualclothing logo

Reply from Casualclothing

Hej
Tak for din anmeldelse. Tillykke med din nye hoodie :)

Go' weekend.

De bedste hilsner
Tobias.
www.casualclothing.dk

Rated 5 out of 5 stars

Excellent customer service!

Friendly service, super fast delivery.

May 4, 2016
Unprompted review
Casualclothing logo

Reply from Casualclothing

Hi Robert.

Thanks for your review. We are glad to hear that you are satisfied with our customer service and the delivery time. We are always trying to optimize, in order to make it the easiest way for everyone involved.

Again, thank you for your feedback and have a good day.

All the best
Tobias
www.casualclothing.dk

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