Signed up easily and made my first deposit. However I was unable to access and slots or games as I had to upload my ID. Not a problem usually but I didn’t have any with me so I withdrew the money back... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has e... See more
1-Star Review for Casumo Sports Terrible experience with Casumo Sports. They take forever to return your money and keep coming up with ridiculous excuses. They even asked for payslips and ID document... See more
Company replied
Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was playing Mega Joker with the bet…
I was playing Mega Joker with the bet of £ 1.20 and I had £ 15 credit.
Everything was fine until I changed the bet at £ 15 to a lower bet, £ 0.80; suddenly the credit {£ 15} disappeared.
I contact them on Live chat and I spoked with MR J. but it was pointless because he said it’s a in browser issue, but it’s not true.
Money waisted !
October 10, 2025
Unprompted review
Awful
I don't even know what to say.At this point I cannot believe this company is still in business. Good luck. If you ever win a decent amount of money, they never reply to your emails, they reject all your documentation, even though everything is legit and correct. I have been fighting with them for almost two months, with barely any correspondence back.
August 14, 2025
Unprompted review
Reply from Casumo
Dear KL,
Thank you for taking the time to share your feedback.
Please rest assured that Casumo is a fully licensed and regulated online casino, operating in accordance with strict standards set by our licensing authorities. All games available on our site are provided by independent third-party suppliers and use a certified Random Number Generator (RNG) to guarantee that all outcomes are entirely random and fair. As with all forms of gambling, results can vary; some players win while others lose, and no outcomes are ever predetermined.
We’re genuinely sorry to hear about the difficulties you’ve experienced and appreciate how frustrating this situation must be. Our team would like the opportunity to review your case in detail and ensure it is handled appropriately. Please reach out to us via Live Chat or by email at hey@casumo.com, quoting any previous reference numbers if available, and we will be happy to assist you further.
Kind regards,
Jeffrey
Casumo
Been with them I don't know how long..
Been with them I don't know how long... Never won big.. but when I did win go straight into my account.. now I win 300 they want to id me why didn't u do that in the first place... So if you look every comment off jeffory so I am going wait for mine.. and I had too lovely customer service then this woman not very nice.. they got the games all depends on what games
October 10, 2025
Unprompted review
Reply from Casumo
Dear Unavailable For contacted,
Thank you for taking the time to share your feedback with us. We appreciate your loyalty over the years. Please understand that ID verification is a mandatory security and compliance measure, which may be requested at different stages depending on regulatory requirements and internal policies.
We regret any inconvenience this has caused and assure you that our team strives to provide consistent and courteous customer service at all times. Should you have any further concerns or require assistance, please feel free to reach out to us directly via live chat or email at hey@casumo.com
Kind regards,
Jeffrey
Casumo
Good site
Perfect little session .. great bonus and small wagering on winning
October 3, 2025
Unprompted review
Reply from Casumo
Dear Char,
Thanks so much for your lovely feedback! 💫 We’re thrilled to hear you enjoyed your session and loved the bonus with small wagering. Sounds like a winning combo! 🍀🎰 Hope your next game is just as lucky and fun! 🎉✨
If you ever need anything, feel free to contact us via Live Chat or e-mail at hey@casumo.com
💌
Regards,
Jeffrey
Casumo
Yet another scam site please avoid
No chance of ever banking any winnings.All forms of verification end up being rejected and literally make up additional verification demands on a daily basis.Please do not use this site as yet another scam site who claim or clearly lie that they are licenced and regulated bu the gambling commission.
October 8, 2025
Unprompted review
Reply from Casumo
Dear Stephen Coulter
Thank you for sharing your feedback.
Please note that Casumo is a fully licensed and regulated online casino, operating under strict guidelines set by the relevant gambling authorities. We take compliance and player security very seriously, which is why verification checks are required to ensure all accounts meet regulatory and safety standards.
We’re sorry to hear about your experience and understand how frustrating verification delays can be. Our intention is never to make the process difficult; these checks are necessary to protect our players and prevent any fraudulent activity.
We’d really like the opportunity to review your case and assist you further. Please contact us directly via hey@casumo.com
or through our Live Chat, and our team will be happy to help resolve this matter.
Kind regards,
Jeffrey
Casumo
Do not do slots
Over £150 on the slots
Not a single bonus
Disgusting honestly😂😂
Gonna dispute it with my bank get this shit back
October 8, 2025
Unprompted review
Reply from Casumo
Dear Lukas Foster,
Thank you for your feedback. We’re sorry to hear that your experience with the slots did not meet your expectations.
Please be assured that all our slot games are provided by independent third-party developers and operate with a certified Return to Player (RTP) percentage. This RTP ensures that the games are fair and transparent over time, although individual results will naturally vary with wins and losses.
If you would like us to review your account or discuss your concerns further, please feel free to contact us via email at hey@casumo.com or through our Live Chat — our team will be happy to assist you.
Kind regards,
Jeffrey
Casumo
I used to rate Casumo now I don’t !!
I used to rate Casumo, but now? They’re absolutely diabolical. I’ve been waiting over 24 hours for a measly £85 withdrawal — and before you say “verification,” I was already verified. Funny how last year when I won £2,000 they paid me within 15 minutes… but now they can’t even release £85?
Casumo have gone from fun to fraudulent. They make you jump through hoops, ignore your messages, and act like they’re doing you a favour by paying you your own money. It’s a joke.
Customer service is poor, tired , and gives you the same tired granny first time on a computer copy-paste answers. There’s no urgency, no transparency, and absolutely no respect for loyal players.
If you’re thinking about joining Casumo — DON’T. They’re not the brand they used to be. Take your money somewhere that actually pays you when you win. Casumo have officially lost the plot and their credibility. Ca su shi I would say is even better but they don’t pay up instantly but then they’ve always been slow. At least you know what you’re getting with them Casumo Just💩
October 7, 2025
Unprompted review
Reply from Casumo
Dear Nanesha Daniels,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your recent experience and that your perception of Casumo has changed.
Casumo is a fully licensed and regulated online casino, and we take all matters related to withdrawals and customer service very seriously. While we aim to process all withdrawals as quickly as possible, there can occasionally be short delays due to routine security checks or payment provider processing times, even for verified accounts. These checks are in place to ensure the safety and integrity of all transactions.
We understand how frustrating it can be when a withdrawal takes longer than expected, and we sincerely apologise for any inconvenience this has caused. Please rest assured that our team works diligently to ensure all payments are completed as swiftly as possible.
If you would like us to review your specific withdrawal and provide a detailed update, please reach out via email at hey@casumo.com
or through our Live Chat, and we’ll be happy to assist you further.
Kind regards,
Jeffrey
Casumo
Used to be a really good site
Used to be a really good site, but as of late the withdrawals are taking forever what used to be instant or an hour max is now taking 2 days to get withdrawals back.
October 4, 2025
Unprompted review
Reply from Casumo
Dear GlaceonGuru,
Thank you for sharing your feedback.
We’re sorry to hear about your recent experience with withdrawal times. While Casumo always aims to process withdrawals as quickly as possible, in some cases additional security checks or verification steps may be required. This can occasionally lead to slightly longer processing times than usual.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
Jeffrey
Casumo
Could not cash out my money even after…
Could not cash out my money even after sending all requested documents. They kept asking for information from my bank statement (which I provided) which does not exist. Needing all information to show up on the same page. They asked for proof of my deposit which I showed using the interac email I received in my email (which has the unique code). They did not accept that, and did not accept bank statement which shows my payment to their 3rd party provider.
October 2, 2025
Unprompted review
I opened an account with casumo…
I opened an account with casumo yesterday, deposited a small amount, won a little and withdrew. Next day I deposited a bit more, lost all of it, not bothered because I usually tend to only deposit test amounts before betting my usual wagers. Detected things I didn't like:
1. Live dealer blackjack tables are extremely limited, you will have a very little selection to choose from.
2. Playtech is not the best gaming provider, I usually do not touch them with a bargepole.
3. Welcome bonus extremely poor, you have to wager x30 to even get any of the welcome bonus wins, which is usually pennies in most cases, £0.60 in my case.
Overall, not bitter just putting my honest opinion out there. For comparison 32red is where I play the most, am actually up overall. But the key difference is selection of tables! You will have a choice of where to play and can wager when you see positive variance. On Casumo, I am sorry, but I cannot say the same and so I closed my account with you today
October 4, 2025
Unprompted review
Reply from Casumo
Dear J,
Thank you for taking the time to share your experience and provide detailed feedback. We genuinely appreciate hearing from players who approach gambling thoughtfully and responsibly.
Casumo is a fully licensed and regulated online casino, and we work with a range of established game providers to deliver a safe and entertaining experience for all our users.
We understand that game selection is a personal preference, and we’re sorry to hear that the available live blackjack tables and choice of providers didn’t meet your expectations. We continually review our content and partnerships, and your feedback regarding live dealer variety and Playtech is noted.
Regarding the welcome bonus, we strive to keep our promotions transparent, with all terms clearly outlined. However, we appreciate that every player has different expectations when it comes to bonuses and rewards.
We're sorry to see you go, but we respect your decision to close your account. If you ever wish to return or have any remaining questions, feel free to reach out via email at hey@casumo.com
or through our Live Chat.
Wishing you all the best,
Jeffrey
Casumo
0 stars Scammer betting site STAY AWAY…
0 stars Scammer betting site STAY AWAY IF YOU WIN MONEY THEY BAN YOUR ACCOUNT I SUGGEST YOU NEVER DEPOSIT A DIME
They blocked and banned my account. Hassle to get your money
October 2, 2025
Unprompted review
Reply from Casumo
Hi Fbot,
We’re sorry to hear about your experience.
Please be assured that Casumo is a fully licensed and regulated operator, committed to providing a safe, fair, and transparent gaming environment for all players.
Account restrictions or closures are never carried out without reason; they may occur due to routine security, verification, or compliance checks required by our licensing conditions. We always ensure that any remaining balances are handled appropriately and in line with regulatory standards.
We’d like to review your case in detail. Please contact our support team at hey@casumo.com or live chat with your registered details so we can assist you directly and clarify what happened.
Kind regards,
Jeffrey
Casum
I use a lot of UK casino sites for the…
I use a lot of UK casino sites for the slots and this one is shocking. Avoid. Have not actioned a withdraw and it has been weeks.
October 1, 2025
Unprompted review
Reply from Casumo
Hi Tony,
We’re sorry to hear about your experience and appreciate you sharing your feedback. Please rest assured that Casumo is a fully licensed and regulated online casino, operating under strict compliance standards to ensure a safe and fair gaming environment for all players.
Withdrawal requests are normally processed promptly, though occasional delays can occur due to verification checks or payment provider processing times. We’d be happy to take a closer look at your case, please contact us at hey@casumo.com with your registered details so we can assist you directly, or via live chat we are here 24/7
Thank you for your patience and understanding.
Kind regards,
Jeffrey
Casumo
Worst casino ever
Worst casino ever. It's very easy to join and deposit money BUT if you want to withdraw you'll have to jump through hoops. Also they only send emails with promotions not with important stuff like them requiring additional verification. I never heard anything from them after requesting my withdrawal, yesterday afternoon I contacted their live chat... they said they'd look into it. Again no updates, this morning I spent a couple of hours on their live chat (I got thrown out of it a few times, so had to start all over again) and now I finally received my money. Needless to say that I immediately closed my account. There are better casinos out there,
September 30, 2025
Unprompted review
Reply from Casumo
Dear Susanne,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated casino, and as part of our legal and security obligations, account verification is a mandatory procedure. This process ensures the safety of our players and compliance with regulatory requirements. Our dedicated team always strives to complete all verifications in a timely manner; however, during periods of high volume, processing times may occasionally take longer than usual.
We have reviewed your case and can confirm that your withdrawal has been successfully processed. Thank you for taking the time to share your experience with us. Should you ever need any assistance in the future, please do not hesitate to contact our team via Live Chat or by email at hey@casumo.com
Kind regards,
Nikka
This is not a place I recommend to…
This is not a place I recommend to gamble . Constant losing here. They kick you out the blackjack room slim the middle of blackjack games causing players to lose the site freezes very often and no its not a connection from my side I know what I experienced. The dealers also make fun of the player when the player loses . NO CASINO SHOULD BE ALLOWED TO OPERATE IN CANADA IF THEY ARE NOT BASED IN CANADIAN TERRITORIES. These casinos are located in some low down island somewhere taking your money . Don't give it to them . Gamble only on casinos based on the USA and Canada
September 29, 2025
Unprompted review
Reply from Casumo
Dear Dj Final Touch,
Thank you for taking the time to share your feedback. Casumo is a fully licensed and regulated online casino, committed to maintaining the highest standards of fairness, security, and player protection.
All of the games at Casumo are supplied by independent third parties. These games use a sophisticated Random Number Generator (RNG) to ensure that all outcomes are randomized. Consequently, some players win while others lose; this is inherent to the nature of gambling.
Regarding the issue you mentioned with being removed from a blackjack table and experiencing freezing, it’s possible that the disruption may have been caused by a connection issue on your side. However, we’d be happy to review this further and ensure everything is functioning as it should.
Please don’t hesitate to reach out to us via email at hey@casumo.com or through our Live Chat so our team can check this in detail and assist you further.
Kind regards,
Jeffrey
Casumo
Absolute shambles of a site ask for so…
Absolute shambles of a site ask for so much information for it to get rejected and have to keep supplying new evidence for it to get rejected! Stay away from this site it is rubbish!! Rubbish reviews for a reason
September 29, 2025
Unprompted review
Reply from Casumo
Hi Ben,
Thank you for your feedback. We understand the verification process can sometimes feel frustrating.
At Casumo, we follow strict policies to ensure all information provided meets our security and compliance standards. If documents are rejected, it's typically due to missing or unclear details, and we always aim to provide clear guidance on what’s needed.
If you'd like us to take another look or clarify anything further, you're welcome to contact us via live chat or email at hey@casumo.com
Kind regards,
Jeffrey
Casumo
Avoid
Avoid. Made a deposit and did not receive free spins. Contacted there chat 3 times and was told they were having issues putting the bonus on. I have closed the account.
September 28, 2025
Unprompted review
Reply from Casumo
Hi Denise,
Thank you for your message, and we're sorry to hear about your experience.
Casumo is a fully licensed and regulated casino, and we always aim to ensure that all bonuses and promotions are delivered smoothly. In rare cases, technical issues can temporarily affect the application of a bonus and we sincerely apologise if this impacted your session.
We understand your decision to close your account, though we're genuinely sorry to see you go. Should you ever wish to revisit the matter or need further clarification, our support team is always available to help via live chat or email at hey@casumo.com.
Wishing you all the best,
Jeffrey
Casumo
First time playing today deposited and…
First time playing today deposited and banked £1200 so very happy but also concerned reading these reviews. My acc is saying verified and withdrawal pending so fingers crossed Gla
September 26, 2025
Unprompted review
Reply from Casumo
Hi Sarah Jane Parkhurst
Thanks for your message, and congratulations on your win. We're glad to hear you had a positive first experience!
We can confirm that Casumo is a fully licensed and regulated casino, and player security, fast payouts, and fair play are all top priorities for us. If your account is verified and your withdrawal is pending, you're already on the right track. Most withdrawals are processed as quickly as possible, depending on the payment method used.
If you have any questions during the process, feel free to reach out via live chat or email us at hey@casumo.com
We're here to help.
Best of luck going forward!
Kind regards,
Jeffrey
Casumo
I DID NOT GET SCAMMED SO LUCKY
THANK GOODNESS THEY APPROVED MY WITHDRAWAL AND MY MONEY IS IN MY BANK ACCOUNT. HAD TO FIGHT FOR IT BUT I AM HAPPY NOW
PLAYERS BEWARE I USED MY CREDIT CARD TO DEPOSIT FUNDS, I AM TRYING TO WITHDRAW BECAUSE I DO NOT WANT TO GAMBLE ANYMORE I AM SICK OF BEING A GAMBLER. THEY WANT TO SEE MY WHOLE CREDIT CARD SO THAT THEY CAN USE IT AND SCAM ME. I WILL HAVE TO REPORT THEM TO THE ONTARIO GOVERNMENT.
September 21, 2025
Unprompted review
Reply from Casumo
Hi deven madramootoo
Thank you for your message, and we're glad to hear that your withdrawal was successfully processed.
Casumo is a fully licensed and regulated operator, and we take the safety and security of our players extremely seriously. In some cases, additional verification may be required during withdrawals to ensure compliance with regulatory obligations, prevent fraud, and protect both the player and the platform.
Requesting documentation such as proof of ownership for a payment method is a standard security practice and is never used for any purpose beyond verification. We understand these steps can sometimes feel inconvenient, but they are in place to ensure a safe and transparent gaming environment for all.
If you have any further concerns or questions, our support team is here to help. You’re welcome to reach out via live chat or by email at hey@casumo.com
Kind regards,
Jeffrey
Casumo
Absolutely disgusting practice as paid…
Absolutely disgusting practice as paid for a bonus spins and deposit match and got nothing then when I contacted them about it they told me my account was restricted and can have and I have had no emails or anything telling me this and they won't give me what im entitled to or try and sort the problem out totally disgusting practice
September 21, 2025
Unprompted review
Reply from Casumo
Hi Stephen Stubbs
Thank you for contacting us.
Casumo is a fully licensed and regulated casino, and we’re committed to providing a transparent and fair experience for all our players.
We understand your frustration regarding the bonus offer. Please note that all promotions, including deposit matches and bonus spins, are subject to specific eligibility criteria and terms & conditions. In some cases, bonus restrictions may apply due to account status, previous activity, or responsible gaming measures. These conditions are clearly outlined in the promotional terms available on our site.
We apologise if you didn’t receive prior notice of any restriction that’s certainly not the experience we aim to provide. If you'd like us to review your case further, we’re happy to take another look and clarify any details.
If anything is unclear, please feel free to reach out via live chat or email at hey@casumo.com
Kind regards,
Jeffrey
Casumo
Lol joke casino
Lol
What a joke started winning abit on roulette and they blocked me from playing casino games letting me play slot games
What a joke of a casino
September 14, 2025
Unprompted review
Reply from Casumo
Hi Za
Thank you for reaching out.
Casumo is a fully verified and licensed casino committed to providing a fair, secure, and responsible gaming experience for all players.
Restrictions on certain games may be applied based on internal reviews, gameplay patterns, or responsible gaming considerations. These measures are part of our ongoing efforts to maintain a safe and balanced environment across our platform.
We understand your concerns, and we're happy to look into your account in more detail if you'd like further clarification.
If anything is unclear, please feel free to contact us via live chat or by email at hey@casumo.com
Kind regards,
Jeffrey
Casumo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.