Signed up easily and made my first deposit. However I was unable to access and slots or games as I had to upload my ID. Not a problem usually but I didn’t have any with me so I withdrew the money back... See more
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Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has e... See more
1-Star Review for Casumo Sports Terrible experience with Casumo Sports. They take forever to return your money and keep coming up with ridiculous excuses. They even asked for payslips and ID document... See more
Company replied
Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
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1.9
Poor
2K reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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I advise all not to play at casumo,
I advise all not to play at casumo,
November 27, 2025
Unprompted review
Reply from Casumo
Dear Gheorghe Bota,
Thank you for your feedback.
We are very sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players. We place great importance on responsible gaming and aim to ensure a fun and safe gaming experience.
Additionally, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com.
Thank you again for your feedback, and we look forward to the opportunity to improve your experience.
Sincerely,
Nikka
Casumo
AVOID LIKE THE PLAGUE
I would avoid like the plague!!! 5 or 6 times I have sent in documents of my transactions and bank account to get my withdrawal sent out to me and they keep rejecting them and avoid paying me my money. Nothing is good enough for them. It shouldn't be this hard. There are other sites out there who can be trusted.
November 24, 2025
Unprompted review
Reply from Casumo
Dear Gemma,
Thank you for your message, and we're sorry to hear of this negative experience.
Casumo is a fully licensed and regulated operator, and we take the safety and security of our players extremely seriously. In some cases, additional verification may be required during withdrawals to ensure compliance with regulatory obligations, prevent fraud, and protect both the player and the platform.
Requesting documentation such as proof of ownership for a payment method is a standard security practice and is never used for any purpose beyond verification. We understand these steps can sometimes feel inconvenient, but they are in place to ensure a safe and transparent gaming environment for all. Once a payment method is verfiied though, withdrawals are processed as quickly as possible.
If you have any further concerns or questions, our support team is here to help. You’re welcome to reach out via live chat or by email at hey@casumo.com
Kind regards,
Nikka
Casumo
Casumo do not want to pay withdrawal ! (but have since original post)
Had I read reviews on here prior to making a wager on Casumo , I would NEVER have done so .
I thought I had been lucky winning 4x my initial deposit - NO SUCH LUCK !!
I requested the withdrawal on 12th Nov .
No funds received .
I have since emailed them - standard reply !
I contacted them via live chat - now they suddenly want various intrusive proofs of my bank account , which they do not need as they took my deposit from it ?
******************
As a follow up to the above (25/11/25)
I have now gone through FULL verification as requested (3 forms of ID - scans or PDF files - NOT Photos taken with a Mobile phone !!).
Within 24 hours of re-contacting Casumo via Live chat I can confirm my winnings (withdrawals) are now sat in my account .
The only thing I would say is the Verification should be done BEFORE allowing deposits , not as a consequence of a withdrawal
This has changed my opinion of Casumo .
November 23, 2025
Unprompted review
Reply from Casumo
Dear Tony Banyer
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com, and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
Don’t waste your time.
This casino is an absolute joke don’t even waste your time. Accounts can be made in under a minute with 0 verification required the exact same with deposits. However, the second you want to withdraw the funds they sit pending. I emailed them asking why 2 days after they sat pending, they then took 24h to respond stating it was down to lack of verification. They then required me to send proof of ID and proof of Address. I sent in a Full UK issued Driving License, But for them that isn’t good enough they then required more proof for address! Although it clearly shows in the license. After that was complete funds still pending. Now they are requiring a bank statement because I deposited funds using bank transfer. The cycle is endless anything to not return funds. Worst casino I have ever used.
November 16, 2025
Unprompted review
Reply from Casumo
Dear Dylan,
Thank you for reaching out.
At Casumo, we deeply appreciate you taking the time to provide your review, as it allows us to reinforce our commitment to safety and transparency. Our foundational mission is to build a trusted gaming environment, and this involves adhering to strict governance across all our operations.
As a fully licensed and regulated online casino, maintaining the highest standards of safety and integrity is our top priority. We implement mandatory customer verification (KYC) for security purposes; while this process can sometimes feel intrusive, it is essential for protecting your account and ensuring that we meet all our legal and responsible gaming obligations.
We understand that speed is paramount, particularly when it comes to receiving a withdrawal. We commit to reviewing all documentation and processing withdrawal requests as soon as fully verified and approved. Once your account status is confirmed, subsequent transactions are handled with greater efficiency, ensuring a consistently smooth and simple experience moving forward. We are continuously optimizing our internal processes to deliver the fastest possible payout times while maintaining full compliance.
We value your trust and look forward to continuing to provide you with a secure and engaging platform.
Should you be in any need of further assistance, please feel free to reach out dierctly via LiveChat or email at hey@casumo.com
Kind regards,
Nikka
Casumo
Disgraced casino they were hit with a…
Disgraced casino they were hit with a £6M fine previously for breaching licence conditions, accepted £2000 deposits in 3 hours without verifying the account or source of funds. I have raised a complaint to which I have not heard nothing since, I’ve already emailed the gambling commission with evidence to support my complaint, hope they will take a deeper look into this and impose another penalty or better suspend the operating licence
November 15, 2025
Unprompted review
Would have give 0 stars if I could
Would have give 0 stars if I could. Absolutely disgusting how they don’t pay out your winnings. Sent ID time and time again and they just keep rejecting them for no reason. The customer service is atrocious as all give you different answers and are no help at all. I’ve given up on what they owe me as they won’t pay out full stop. Will certainly not be playing on this site and wouldn’t recommend to anyone. Save your money for a more reputable site
November 18, 2025
Unprompted review
Reply from Casumo
Dear Consumer 106,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
Verrrrrrrryyy] goooooooood
November 17, 2025
Unprompted review
Reply from Casumo
Dear Tv Amazon
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Thank you again for your kind words. We look forward to seeing you on your next adventure!
Kind regards,
Nikka
Casumo
Very bad site
Very bad site, I deposited with no issue but when it came to withdrawing they block it, provided numerous bank statements as well as screen shots yet no further forward. Avoid using this site as they will not pay you out and make excuses.
November 14, 2025
Unprompted review
Reply from Casumo
Dear K ridsdale,
Thank you for your message.
Casumo is a fully licensed and regulated operator, and we take the safety and security of our players extremely seriously. In some cases, additional verification may be required during withdrawals to ensure compliance with regulatory obligations, prevent fraud, and protect both the player and the platform.
Requesting documentation such as proof of ownership for a payment method is a standard security practice and is never used for any purpose beyond verification. We understand these steps can sometimes feel inconvenient, but they are in place to ensure a safe and transparent gaming environment for all.
If you have any further concerns or questions, our support team is here to help. You’re welcome to reach out via live chat or by email at hey@casumo.com
Kind reagrds,
Nikka
Casumo
Absolutely shocking customer service
Absolutely shocking customer service, they do not reply to emails. Still waiting on a withdrawal requested on the 25th October!! Sent the bank statement for verification only to be told it was blurry which it definitely was not
November 12, 2025
Unprompted review
Reply from Casumo
Dear Lisa
Thank you for getting in touch.
Casumo is a fully licensed and regulated operator, and we remain committed to providing a safe, fair, and secure environment for all our players.
From time to time, we may request additional verification documents in accordance with regulatory and security requirements. This is a standard process designed to confirm that all account activity is legitimate and that funds are paid safely to the rightful owner.
In your case, our team has already informed you of the specific documents needed to complete the withdrawal process and that once requested valid documents are checked and verified, withdrawals are processed without delay. This is part of our responsibility to stay fully compliant and protect both our players and platform.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don’t hesitate to contact us via Live Chat or by email at hey@casumo.com
Kind regards,
Nikka
Casumo
Refusing to pay out £130 unless I…
Refusing to pay out £130 unless I provide them with all sorts of intrusive ID through Jumio (check their privacy police, it's disgraceful)
November 8, 2025
Unprompted review
1-Star Review for Casumo Sports
1-Star Review for Casumo Sports
Terrible experience with Casumo Sports. They take forever to return your money and keep coming up with ridiculous excuses. They even asked for payslips and ID documents, which I provided immediately — but still, no payout! My account shows funds available, yet they block withdrawals and delay everything. Completely unprofessional and frustrating. Avoid this site if you value your time and money.
November 7, 2025
Unprompted review
Reply from Casumo
Dear Giannis,
We are sorry to hear of your negative experience.
At Casumo, we deeply appreciate you taking the time to provide your review, as it allows us to reinforce our commitment to safety and transparency. Our foundational mission is to build a trusted gaming environment, and this involves adhering to strict governance across all our operations.
As a fully licensed and regulated online casino, maintaining the highest standards of safety and integrity is our top priority. We implement mandatory customer verification for security purposes; while this process can sometimes feel intrusive, it is essential for protecting your account and ensuring that we meet all our legal and responsible gaming obligations.
We understand that speed is paramount, particularly when it comes to accessing your winnings. We commit to reviewing all documentation and processing withdrawal requests as soon as they are fully verified and approved. Once your account status is confirmed, subsequent transactions are handled with greater efficiency, ensuring a consistently smooth and simple experience moving forward. We are continuously optimizing our internal processes to deliver the fastest possible payout times while maintaining full compliance.
We value your trust and look forward to continuing to provide you with a secure and engaging platform.
If you’d like us to review a specific withdrawal or check the current status of your payment and/or verification progress, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
Nikka
Casumo
Reply from Casumo
Dear Joe
It makes our day to hear you're enjoying your time in the Casumoverse, and even more so to learn that you have a positive experience with our LiveChat help and service!
We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure.
Thank you again for your kind words. We look forward to seeing you on your next adventure!
Should you need any furter assistance, please reach out to our 24-hour available service via Live Chat or email at hey@casumo.com
Kind regards,
Nikka
Casumo
Wow I was going too give this casino a…
Wow I was going too give this casino a go but after seeing all these reviews about massive friction withdrawing I think ill pass.
November 7, 2025
Unprompted review
Reply from Casumo
Dear reviewer,
Thank you for reaching out.
As a fully licensed and regulated online casino, although Casumo strives to process every withdrawal as fast as we can, certain transactions occasionally require extra security checks or verification steps. We understand this can sometimes result in processing times being a little longer than expected.
Please know that we are continuously optimizing our payment process to be fast and reliable while strictly adhering to the highest security standards for every transaction.
We also want to remind you that each customer's experience is unique, and not a general rule of thumb, and rest assured, once an account status is confirmed, subsequent transactions are handled with great efficiency, ensuring a consistently smooth and simple experience moving forward.
Additionally, should you need any further help and/or have any queries, please contact us via email at hey@casumo.com or through our Live Chat so our team can provide direct assistance.
Kind regards,
Nikka
Casumo
I HAVE SENT THEM MY VERIFCATION 3 TIMES…
I HAVE SENT THEM MY VERIFCATION 3 TIMES BANK STATEMENT CLEARLY AND STILL NOT VERIFYING AND SAYING WHY ITS CLEAREST EVER AND REFUSING TO GIVE ME MY MONEYY CONTINUE ILL TAKE THIS TO COURT GIVE ME MY MONEY NOW. DONT USE THIS NEVER EVER HAD SUCH A ISSUE WITH ANY I PROMISE UGUYS HELP NOW PLEASE OR IM REPORTING
November 4, 2025
Unprompted review
Reply from Casumo
Dear Jack,
Thank you very much for taking the time to share your feedback with us.
We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding.
Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help.
You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly
Kind regards
Nikka
Won £70 on a footy bet on 1st nov it’s…
Won £70 on a footy bet on 1st nov it’s now the 5th still no money now they are asking for bank statements proof of address. Did all that on the 3rd been two days now still not verified them and still no funds.
November 5, 2025
Unprompted review
Reply from Casumo
Dear Ryan
Thank you for getting in touch.
Please rest assured that Casumo is a fully licensed and regulated operator, and we are committed to providing a safe and secure environment for all our players.
From time to time, we may request additional verification documents in line with regulatory and security requirements. This is a standard procedure to ensure that all account activity is legitimate and that funds are withdrawn safely to the rightful owner.
Moreover, please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We appreciate your understanding and cooperation. If you have any questions or need further support, feel free to reach out via live chat or email us at hey@casumo.com
Kind regards,
Nikka
Casumo
Been waiting well over 24 hours now for…
Been waiting well over 24 hours now for withdraw to go to my bank, and this is not acceptable in my opinion. Been on chat, were working on it, sent email and no reply. I won’t be playing on this website again.
November 4, 2025
Unprompted review
Reply from Casumo
Dear Mark,
Thank you for sharing your comments with us.
Please rest assured that Casumo is a fully licensed and regulated operator, and we are committed to providing a safe and secure environment for all our players.
We understand your concern regarding a recent withdrawal processing time. Although Casumo prioritizes quick payouts, some transactions occasionally trigger mandatory security reviews or verification requirements. We acknowledge that this can lead to temporary extensions in the processing duration.
Rest assured that we are actively working to maintain quick and dependable payment processing, all while ensuring that every transaction meets the highest possible security and regulatory standards.
We are happy to confirm that all your recent withdrawals have been successfully processed from Casumo's end. However, we aslo kindly encourage you to, should you, at any time, require us to review a specific withdrawal or provide an update on your payment status, reach out via email at hey@casumo.com or connect with us via Live Chat so our support team can assist you directly.
Kind regards,
Nikka
Casumo
Stay away
Stay away, they happily take your money, but then want all your personal information, passport, proof of address and even bank statements to release your funds. Worse experience on an online casino ever.
October 29, 2025
Unprompted review
Reply from Casumo
Dear Rob,
Thank you for your feedback. We are sorry to hear of your negative experince.
Casumo is a fully licensed and regulated operator, and we take the safety and security of our players extremely seriously. In some cases, additional verification may be required during withdrawals to ensure compliance with regulatory obligations, prevent fraud, and protect both the player and the platform.
Requesting documentation such as ID, proof of address and proof of ownership for a payment method is a standard security practice and is never used for any purpose beyond verification. We understand these steps can sometimes feel inconvenient, but they are in place to ensure a safe and transparent gaming environment for all.
If you have any further concerns or questions, our support team is here to help. You’re welcome to reach out via live chat or by email at hey@casumo.com
Kind regards,
Nikka
Nightmare, Refused Payout, and Missing Funds – Casumo Stole My Money
I am writing this review as a serious warning to anyone considering using Casumo. My experience has been a complete nightmare, with the casino refusing to pay out my rightful winnings, lying about the reasons, and ultimately stealing a significant amount of my money.
After a small deposit of under £500, I won £351.00. I initiated a withdrawal and this is where the problems started. Casumo requested verification documents, which is normal procedure, so I promptly sent them in. Over the course of several days, I provided a staggering 15 separate pieces of documentation, including my full bank statements.
The verification team repeatedly confirmed that my verification had "passed," yet they still refused to process my withdrawal of £351.00. For seven straight days, their support team told me, repeatedly, that they "couldn't" pay anything into my verified bank account. I have all the chat logs and pictures to prove these lies.
Frustrated and feeling completely ripped off, I eventually just asked them to pay me the money they owed me and close my account immediately. They agreed, closed my account, and sent a payment.
They paid me a grand total of £26.00.
They kept the remaining £325.00 of my winnings.
This is not a mistake; this is blatant theft and incredibly poor customer service. Their support agents were unhelpful and seemed trained to lie and delay. I would advise everyone to stay far away from this platform. They might seem legitimate, but when it comes to paying out, they are a scam. They have stolen my money, and they could steal yours too.
November 3, 2025
Unprompted review
My experience with Casumo!
So, I have never written a review before but I wanted too in this case, I've read so many bad reviews for this company that I wanted to share my experience. First people need to realise that it's a gambling site, I've lost a few hundred with no bonuses and I've also been lucky enough to get 3 or 4 bonuses in like 100 Spins (it's called gambling for a reason).
Now onto the withdrawal process. This was a little exhausting tbh. I was verified at the beginning and deposited around 500 in total, I did get a lot of play out of it I might add. Luckily I managed to get my balance up to £1500 so I made a withdrawal. This is were things got frustrating because I was frozen out of my account, i was asked to verify my account for a second time. They wanted a lot of Information and a few times it got rejected, on total the process lasted around 4 days 31/10/25-3/11/25. I will say though that within 10 minutes of my account being verified the money appeared in my bank account.
So all I can say is that yes people seem to have had bad experiences but for me it wasn't all that bad at all and the live chat staff where all amazing and helpful (in particular Ian and Amanda they were both amazingly helpful. I would recommend live chat over emailing as i did not and still haven't had any response to emails. Anyway I'm hoping that if and when I make another withdrawal I won't have to go through that all again, so we will see.
Oh and I love the selection of games lol
October 31, 2025
Unprompted review
Reply from Casumo
Dear Hin Tse,
We’re really glad to hear that you’re enjoying Casumo and that you’ve had such a positive experience with us. It’s always great to know that our players are having fun and feeling satisfied — especially when celebrating a win! Our goal has always been to provide a safe, fair, and entertaining environment where every player feels valued and supported.
Please be assured that withdrawal requests are never delayed without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
Furthermore, we are happy to hear that you have also had a very positive experince with our LiveChat support and want you to know that, should you ever need any additional support and/or have questions, our friendly Support Team is always here for you via Live Chat or by email at hey@casumo.com
Kind regards,
Nikka
Robbers/scammers I signed up made a…
Robbers/scammers I signed up made a deposit for them to then block my account and refuse to give me any info or my money back stay away a lot better out there that are not broke and rob your cash
November 2, 2025
Unprompted review
Reply from Casumo
Dear Sean,
Thank you for reaching out and sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating in strict compliance with the requirements set by reputable gaming authorities.
Regarding your account, following a thorough quality and assurance review, and as part of our duty to provide a safe and secure gaming environment, we confirm that your account has been closed as it was found not eligible.
However, upon review, we also confirm that your withdrawal has been successfully processed and you can expect the funds in your account.
We appreciate you taking the time to share your thoughts. Should you have any further questions, our Support Team is available via Live Chat or at hey@casumo.com
and will be happy to assist.
Kind regards,
Nikka
Casumo
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