CATCHALL Reviews 324

I had a great experience interacting with the catchall customer service. It started with them informing me of delivery issue and providing me information about how to proceed. After I received the package, the dresses are beautiful and with great quality especially with the prices I paid. Unfortunately I didn't realize their Small seems smaller than US Small size (Please do check the size measure carefully), I reached out to the customer service again and they were very responsive and provided me option of exchanging the product for larger size or store credit. I chose the latter as their dresses do look beautiful and with great quality. Overall I enjoyed my experience with this online store and their customer service.

Great service and collections
Will purchase again

Ordered a dress in January 2024… never received it to date (novembre 2024), no reply from customer service email. Money lost.

I was really happy to receive my order. The bag is so lovely. I honestly didn’t know what to expect, but I got it because it reminded me of a similar one from Verano Hill. I honestly really loved my order (I got a dress as well).
It came super speedily- I was stressed because I had a party and I didn’t think it’d come in time, but I was shocked that it came before the estimated.
I love the dress as well, but I lost a bit of weight so it doesn’t fit me as much- not their fault though. But it’s a corset, so I just keep it tight.

I am delighted with the clothes. Thank you for your professionalism. I definitely recommend you

I ordered 2 dresses. One was perfect, just what I dreamed and beyond my expectations. The other one was different to what I had originally ordered! I wrote an email and a few hours later I got an amazing surprise! The Catchall team gave me a very quick response to help me solve the inconvenient!! And, of course, They have automatically sent to me the correct model!! Amazing customer service!

The dress was as described; gorgeous but unfortunately too big. Customer service was ver accommodating. They offered to exchange but due to time constraints I’m unable to exchange. I opted for a store credit. I’m very happy with customer service and will return for more.

I ordered a white suit on August and I payed 100 euros and still my ordered has not arrived !
I send them emails and no one answers and when I put the order id number it says that this order no exists …. So I just lost 100 euros …. Do not order anything !!!

Great customer service! Resolved my issue very fast!!

After ordering two dresses on 09.09.24 only one dress has arrived 2.5 weeks later. Company not contacted me either any update as when the dress will arrive so it left me with no choice other than chasing them. They told me it’s out of stock and it will be shipped soon. Six weeks later with continuous chasing, they never offered me refund , instead they are still selling the dress on their website after they have emailed me it will be out of stock until further notice. They offered me a replacement which I have chosen , however paying £18 for express delivery six weeks ago already, they had had the cheek to tell me that in order to exchange I will need to pay £30 the difference in price. I mean this is just a scam and customer service at its worst!!!!

I'm very happy with designs and quality of products ☺️
I'll for sure check new collections regularly, this is my new favorite clothing shop now.

I keep sending emails regarding 2 transactions in my bank account $129.00 twice and nobody replies to me. The tracking number shows the status at the same location for the last 3 days..
Does anyone know how long they take to delivery a dress??

It is a big scam! It is a totally different product and not similar to photos. Quality is really bad. They do not accept any return and they even do not reply to customer's mail. Never ever!

Have just received two dresses from Catchall and I can't believe how beautiful they are, much nicer than the pictures. Arrived very early and I am so thrilled with them. Please if you are looking for something special, you can't go past Catchall.

I received my formal dress a 4 weeks after I ordered it
I checked their site size chart and ordered a large. I could not zip it up across the back and sent them pictures. They will not refund. They offered to
exchange for the same value but there is nothing else that I want.
I am out $105.00. I should have checked the reviews before ordering.

Been trying to contact to return a dress and all I get is the slience. They say it’s a custom so won’t take back unless there is a defect. This is NOT a custom made dress. Very cheaply made dress. I would give 0 star if I can.

They are terrible , I ordered a dress 80 pound when it came the material is like 5 pound dress and the dress was Xl and small like M. I send them an email to return my dress and they replay to me they said they don't do return and refund.