Molly was fantastic and set up a teams call right away when we were having some IT issues, she was friendly, helpful and very personable.
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See what reviewers are saying
Nat & Tatjana have delivered on everything we have asked for. Especially on bespoke data requests. They have gone out of their way to understand we are using the job board to its full potential, even... See more
Company replied
what a nice feeling to have a strong platform in your back! Catrere its my main source of elite applications, easy to use, popular and 100% hospitality oriented! thanks to Louise Hitra our account m... See more
Company replied
Jay has been amazing as our account manager at Caterer! As the Head of Talent at San Carlo, I’ve had a fantastic experience using the job board thanks to her. Jay always makes sure we get the mos... See more
Company replied
Company details
Written by the company
Hospitality jobs throughout the UK and Ireland. Caterer.com is the UKs largest hospitality job board with thousands of job vacancies in hotels, restaurants, pubs and bars.
Contact info
United Kingdom
- www.caterer.com
4.7
Excellent
192 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feedback from IHG
Throughout the last 12 months Jess at Caterer has gone absolutely above and beyond for our team, and the 10 hotels we support. The data insights she has been able to give has have been very valuable for out Talent Acquisition strategy - I really could not have asked for a more caring, supporting and understanding Team to work with.
December 19, 2023
Unprompted review
Reply from Caterer
Hi Mitchell,
Thank you for leaving this review for the continued support you have been receiving from Caterer.
Really appreciate the feedback,
Kind regards,
Cathy
Excellent Customer Success Team
I have used Caterer.com for many years and it is pretty much a prerequisite for anyone looking to recruit in the hospitality sector. However, since Jess Pachacama and Alan Adams took over as our Customer Success team, the information provided and fixes to issues have been first class!
December 13, 2023
Unprompted review
Reply from Caterer
Hi Steve,
Thank you for sharing your positive experience with Jess and Alan. We're thrilled to hear that they have both been providing you with a service tailored to you.
If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We appreciate your support!
Kind regards,
Cathy
Excellent all round from start to…
Excellent all round from start to finish they said they'd do it and they delivered, just brilliant. Highly Recommended.
December 8, 2023
Unprompted review
Reply from Caterer
Hi Burnham Beeches Golf Club
Thank you for leaving this review for the continued support you have been receiving from Caterer.
Really appreciate the feedback.
Kind regards,
Cathy
Exceptional services
We are thrilled with the exceptional support that we have received from Bradley and Tatjana (Caterer team).
It's difficult to articulate just how delighted we are with their outstanding services.
November 1, 2023
Unprompted review
Reply from Caterer
Hi Desislava,
Thank you for taking the time to provide us with such wonderful feedback. We truly appreciate your kind words and are delighted to hear that you had a positive experience with Bradley and Tatjana.
If there's anything else we can do to enhance your experience or if you have any further suggestions, please feel free to reach out to us. We are here to assist you and value your input.
Kind regards,
Cathy
Great Platform, Fantastic Account Management
We have partnered with The Caterer for over 15 years, and they have always delivered quality candidates to our business. The longevity of our relationship is a testament to the exceptional quality of the product.
In particular, I would like to commend Steph Salazar and Bradley Pike for their outstanding service. Their dedication and expertise have been invaluable, enabling us to maximize the full potential of the platform.
The Caterer, in conjunction with the fantastic support provided by Steph and Bradley, has proven to be an asset to our operations.
November 10, 2023
Unprompted review
Reply from Caterer
Hi Andy,
Thank you for sharing your positive experience with Steph and Bradley. We're thrilled to hear that they have both been providing you with a service tailored to you.
If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We appreciate your support!
Kind regards,
Cathy
Easy to add a job and logo with a…
Easy to add a job and logo with a follow up call to optimise your ad.
November 8, 2023
Unprompted review
Reply from Caterer
Hi Sue,
Thank you for getting in touch, Glad to see the team were able to help with your posting queries,
Please do get in touch if you need anything further.
Kind regards,
Cathy
Stephanie and Alan are our favourite…
Stephanie and Alan are our favourite people ever.
extremely helpful, attentive and professional.
We could ask better!
November 3, 2023
Unprompted review
Reply from Caterer
Hi Mama,
Thank you for getting in touch and leaving this wonderful feedback for Stephanie and Alan, I will make sure I pass on your comments.
Please do get in touch if you need anything further.
Kind regards,
Cathy
Just had some training to help with…
Just had some training to help with workflow with caterer and it was great. Very informative.
November 1, 2023
Unprompted review
Reply from Caterer
Hi Nikki,
Thank you for taking the time to leave us some feedback on how you found the training with Caterer
If you have any future training needs, please email customertraining@totaljobsgroup.com
Kind regards,
Cathy
Tatjana and Natalie
Both Tatjana and Natalie look after our accounts and although I have only dealt with recently over the last year, have found them to be consistent, helpful and full of information to help our recruitment and advertising processes.
Highly recommend these ladies and knowing they are always on hand to help and support, is great.
October 31, 2023
Unprompted review
Reply from Caterer
Hi Donna,
Thanks for taking the time to leave this review. I will make sure your feedback is passed onto Tatjana and Natalie
If you need anything at all please do get in touch with the team.
Kind regards,
Cathy
Reply from Caterer
Hi Michael,
Thank you for your review. We're glad you found value in our training session with Joanna and Natalie, We hope to see you again for future sessions.
Kind Regards,
Cathy
Online Training to Refresh and recap…
Online Training to Refresh and recap how to use the systems to the best potential.
Really clear and well paced training.
Easy to follow and understand each bitesize topic.
Catherine is super knowledgeable and overall really helpful !
Thank you
October 12, 2023
Unprompted review
Reply from Caterer
Hi Holly,
Thank you so much for the kind words. We are really pleased that Catherine was able to give you a great refresher session.
Please do reach out to us if there is any other need for support or any more questions, we are happy to help.
Kind regards,
Romolo
True Customer Service
Kirsty Young was perfect, delivered true customer service. Assuring all the way that she was going to go above and beyond to ensure my enquiry was resolved.
October 10, 2023
Unprompted review
Reply from Caterer
Hi Jemma,
Thank you for your feedback! We're thrilled to hear that Kirsty Young provided you with a perfect customer service experience. Knowing that she assured you and went above and beyond to resolve your inquiry is truly commendable. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to provide exceptional support.
Best regards,
Mohammad
Joanna was fab especially whilst being…
Joanna was fab especially whilst being ill!
October 9, 2023
Unprompted review
Reply from Caterer
Hello,
Thank you for your feedback! We're delighted to hear that Joanna provided you with excellent service, even while not feeling well. Her dedication to our customers is truly commendable. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Mohammad
Really lovely voice and very patient…
Really lovely voice and very patient with a big team on the call
October 5, 2023
Unprompted review
Reply from Caterer
Hi Leandra,
We really appreciate you taking the time to leave us a review. We're glad you found our session with Cat informative and we hope you gained some insight on all the wonderful features we offer. Hopefully we'll see you again for future sessions.
Kind Regards,
Cathy
very informative
Great training session today, very clear and precise.
October 5, 2023
Unprompted review
Reply from Caterer
Hi Ashley,
Thank you for taking the time to provide us with such wonderful feedback! I appreciate your kind words and are delighted to hear that you had a positive experience with Cat.
We're glad you found value in our training session and hope to see you again for future sessions.
Kind Regards,
Cathy
Great customer service
Great customer service, very friendly, resolved my query quickly and efficiently
October 4, 2023
Unprompted review
Reply from Caterer
Hi Kathy!
We are very pleased to have been able to resolve your query quickly!
We're also happy that you took some time out to leave us your review, it means a lot to us.
If there is anything else that we are able to support or assist you with, please do let us know.
Kind regards,
Romolo
Great!
Joanna Hnat was great at training and was so patient as i had so many tech issues! kept checking in that i understood and sent over all materials to have after the training.
October 3, 2023
Unprompted review
Reply from Caterer
Hi Nieve,
We really appreciate you taking the time to leave us a review. We're glad you found our webinars informative and we hope you gained some insight on all the wonderful features we offer. Hopefully we'll see you again for future sessions.
Kind Regards,
Hamid.
Query
I had an issue with receiving receipt of payment and Sarah Smith was extremely patient and helpful and resolved my issue within minutes. Sarah was a pleasure to deal with. Thank you.
October 2, 2023
Unprompted review
Reply from Caterer
Hi Michelle,
We appreciate your feedback! It's wonderful to hear that Sarah Smith provided you with excellent assistance and resolved your payment receipt issue promptly. We take pride in our team's dedication to customer satisfaction, and your kind words are a testament to their hard work. If you ever have more questions or require further support, please feel free to reach out. We're here to help!
Best regards,
Mohammad
Great customer service
Caterer.com is a great platform for recruitment.
I had one issue only with the online system. When I called the customer service, Kirsty was very helpful and found a solution to my problem immediately!
October 2, 2023
Unprompted review
Reply from Caterer
Hi Ivana,
Thank you for your positive feedback! We're delighted to hear that Caterer.com has been a great platform for your recruitment needs. We also appreciate your acknowledgment of Kirsty's helpful and prompt assistance in resolving your online system issue. If you ever encounter more questions or require further support, please don't hesitate to reach out. We're here to assist you!
Best regards,
Mohammad
A very useful tool and great support…
A very useful tool and great support from the team
September 26, 2023
Unprompted review
Reply from Caterer
Hi Tunde,
Thank you for leaving this feedback for the training with Zubair,
If you require anything further please do reach out to the team.
Kind regards,
Mohammad
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