Denis came in this morning promptly and undertook the cleaning of our kitchen ventilation system. He did a wonderful job. We continue to use CHS for their professionalism, competence and good value.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recently had some fly screens fitted and one repaired at canteen in head office, the engineer Luther has carried out some fine work, he set up a mobile workshop next to the job without any disruption... See more
Company replied
Pleasure to deal with CHS - Michelle was extremely helpful and efficient. Necessary documentation was sent immediately and purchase was made quickly and easily. Ordered 2 chest freezers which arriv... See more
Company replied
While wondering what to do in regards to an additional door for the porch to create a cat trap, Jodie helped us by advising we could have grills on the gate we already have. The gate now looks super s... See more
Company replied
Company details
Information provided by various external sources
We provide Canopy Cleaning, Ventilation Cleaning, Extraction Duct Cleaning and Kitchen Deep Cleaning. We Install Fly Screens, PVC Curtains & Insect Screens.
Contact info
Longbridge Way, UB8 2YG, Uxbridge, United Kingdom
- www.cateringhygiene.co.uk
4.0
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely disgusting behaviour by this…
Absolutely disgusting behaviour by this company... I purchased a £1700 display fridge for our small business, it came and have many parts smashed/ chipped/ dented and missing
We contacted the company regarding this and have spent over a week being fobbed of with different things in the end I have had to contact the manufacturer's regarding the problems.... which a week on have still NOT been rectified
We are now waiting for the fridge to be collected and a full refund....
They will certainly NOT be getting any more of my money
May 29, 2020
Unprompted review
Reply from Catering Hygiene Specialists
Hi Kerry
We apologise again for the inconvience caused by the damaged delivery. Unfortunately during this COVID period, manufacturers and distributors are working with reduced manpower which resulted in the process of the unit being collected and checked back into stock much longer than anticipated.
You were refunded in full and hope that you were able to purchase a suitable alternative purchase.
Catering Hygiene Specialists.
mincer
ordered a mincer, waited and waited with no contact from the company, when I got a hold of them they made out they emailed to say that it wasn't in stock and would be an extra 20pound if I still wonted it even though it still showed in stock on there website. very disappointing as we ordered with them because of there so called fast delivery. cancelled order and awaiting a refund, don't waist your time!!!!
April 20, 2020
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for bringing this to our attention. We are very sorry to hear about the issues you experienced with your order and the service you received.
It is unacceptable that you were not proactively informed about the stock issue and that the information on our website was inaccurate. We pride ourselves on providing fast delivery and clear communication, and it is clear we have failed to meet our standards in your case. We sincerely apologise for the disappointment and frustration this has caused.
We are taking your feedback seriously and are investigating the communication breakdown and the stock level discrepancy to prevent this from happening again. We can confirm your order has been cancelled and a full refund is being processed.
We value your feedback as it is essential for us to identify and correct our failings.
CHS Team
Recommended, happy customer.
Prompt, personal great service. Very good company to deal with.
April 7, 2020
Unprompted review
Reply from Catering Hygiene Specialists
Christine
Thank you for your review. We appreciate you taking the time to share your feedback.
We are dedicated to providing all our customers with a prompt, personal service, so it is great to hear that this was your experience.
We value your comments and look forward to serving you again.
CHS Team
Do not use this company
Do not use this company, they do not care about your service or helping you. I'm trying to return an item that is not correct and they want me to pay a restocking fee of 35% which is not stated any where on their website. I can't even find their terms and conditions on the website. Absolutely shocked and will be reporting them to Trading Standards.
February 28, 2020
Unprompted review
Reply from Catering Hygiene Specialists
Aminta
Thank you for your feedback. We are concerned to read about the difficulties you are facing with your return.
We sincerely apologise for the frustration and shock this experience has caused. It is not our intention for customers to feel unsupported, and we regret that our communication regarding the returns process has been unclear. Our aim is to provide a clear and straightforward service, and in this instance, we have fallen short.
The issues you have raised regarding the restocking fee and the visibility of our terms and conditions are being taken very seriously. We are committed to ensuring all our policies are transparent and easily accessible to our customers.
A senior member of our team will be in contact with you directly to resolve this situation and to ensure the correct item is provided. We value your feedback as it is vital for helping us improve our service and transparency.
CHS Team
Whatever you read here is definitely…
Whatever you read here is definitely not the service we received what a great company to do business with. The cleaning of the kitchen was to a very high standard and the team in the office really assisted us with technical advice and great after sales service. Thanks Julia.
February 8, 2020
Unprompted review
Reply from Catering Hygiene Specialists
Brian
Thank you for your excellent review and for taking the time to share your experience.
We are delighted to hear that you found us a great company to do business with. Our commitment is to provide a high-standard kitchen cleaning service, supported by comprehensive technical advice and great after-sales care from our office team. It is wonderful to know we delivered this for you.
We will be sure to pass your thanks on to Julia and the rest of the team. We value your feedback and look forward to working with you again.
CHS Team
This is such a pathetic company no…
This is such a pathetic company no respect for customer I bought a rice cooker that works so bad burns rice from the bottom and they go waste contacted them so many times. They did not do anything I feel I have wasted my £200. Such a bad experience no one should ever buy anything from them useless people and bad quality product.
October 15, 2019
Unprompted review
Reply from Catering Hygiene Specialists
Dua
Thank you for bringing this to our attention. We are very sorry to hear about the issues you have experienced with your rice cooker and the service you have received.
It is unacceptable that the product is not performing as it should and that your attempts to resolve the issue have been unsuccessful. We pride ourselves on the quality of our products and our customer service, and it is clear we have failed to meet our standards in your case. We sincerely apologise for the frustration and sense of being let down this has caused.
We are committed to resolving this for you. A senior member of our customer service team will contact you directly to address the problem with the appliance and the service you have received.
We value your feedback as it is essential for us to identify and correct our failings.
CHS Team
Terrible attitude towards customers.
Terrible attitude towards customers.
H***mali couldn't care less. Nothing is there fault.
I was left for 3 weeks after paying for equipment and they did nothing to get my kit to me. Even when I insisted on speaking to a manger i was told "no-one is available" how convenient. I asked about the Director John Rollands and he was too scared to call me back. Pathetic. The worst supplier I have ever dealt with in over 15 years, by a long way.
October 11, 2019
Unprompted review
Reply from Catering Hygiene Specialists
Mo
Thank you for bringing this matter to our attention. We are very concerned to read your feedback and are sorry for the unacceptable experience you have described.
The delay in receiving your equipment and the standard of customer service you received fall well below our company's commitment to our customers. A three-week wait without clear communication or resolution is not how we operate, and we sincerely apologise for the frustration this has caused. It is our policy to provide accessible and responsive support, and we failed you in this instance.
We take your comments about our team and management accessibility very seriously. This feedback is critical and has been shared internally to ensure we improve our service and communication protocols immediately.
We are dedicated to resolving this for you. A senior member of our customer service team will contact you directly to address this situation. We appreciate you taking the time to share your experience, as it is essential for our improvement.
CHS Team
Good quality retractable patio door…
Good quality retractable patio door flyscreens. Nice friendly fitters, Alex and Tony, fast and efficient, no mess. Very happy with the product and the service, would recommend.
October 7, 2019
Unprompted review
Reply from Catering Hygiene Specialists
Debbie
Thank you for your excellent review. We appreciate you taking the time to share your experience.
We are committed to providing high-quality products and a fast, efficient fitting service. It is great to hear that our team, Alex and Tony, delivered a friendly and professional installation with no mess.
We are delighted you are happy with your retractable patio door fly screens and our service. Your recommendation is the highest compliment, and we look forward to serving you again.
CHS Team
Left my extraction un-cleaned as the…
Left my extraction un-cleaned as the engineer stated didn't have the correct chemicals. Stated would be back the following Monday Failed to turn up... after I had cleared the kitchen again... no notification. I think the job was a little too time consuming and he didn't fancy it!!
Failed to get back to us after a mass email marketing campaign, I then had to chase them but again no response then eventually stated they couldn't do it.
March 28, 2019
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for taking the time to provide this detailed feedback. We are very sorry to hear about the poor experience you had with our extraction cleaning service.
The level of service you described, from the lack of preparation and failed appointments to the poor communication, is unacceptable and falls far short of the reliable service we promise to deliver. We sincerely apologise for the significant inconvenience and frustration this has caused you.
We are committed to providing dependable service, and it is clear we failed you on this occasion. Your comments are taken very seriously, and we will be reviewing our internal processes, from engineer scheduling and preparation to our customer communication protocols, to ensure this does not happen again.
We understand your disappointment and appreciate you bringing this matter to our attention. Your feedback is crucial for helping us improve.
CHS Team
Worst company I have seen in trade
Worst company I have seen in trade. Contacted them in October 2018 after 4 visits they managed to complete our extract clean end of January 2019.In the report they submitted after payments informs that they had not cleaned the fans due to design!!! Stay away
March 15, 2019
Unprompted review
Reply from Catering Hygiene Specialists
Murad
Thank you for taking the time to provide this feedback. We are very sorry to hear about the experience you had with our extract cleaning service.
The significant delays and the final outcome you have described fall well below the standards of service we are committed to providing. We sincerely apologise for the frustration and inconvenience this caused your business.
We take your comments seriously and have addressed this feedback with our service teams to ensure our communication and job assessments improve. Issues such as the one you’ve highlighted should be identified and communicated clearly before work is completed.
We appreciate you bringing this matter to our attention. Your feedback is vital for us to improve our service delivery.
CHS Team
Problem with the delivery as the…
The was a problem with the delivery as the specific delivery instructions were ignored. Rather than not wanting to upset their customer, ie us, they were seemingly more focused on not upsetting their supplier/courier. Not a good ethic to have as a business. Service and communication not good. Would definitely not use again.
February 5, 2019
Unprompted review
Reply from Catering Hygiene Specialists
Sam
Thank you for providing this feedback. We are sorry to hear about the issues you experienced with your delivery.
The level of service and communication you described does not meet our standards. We sincerely apologise that your delivery instructions were not followed and for the frustration this caused. Our focus is always on providing a reliable and positive customer experience, and in this instance, we have fallen short.
We take your comments seriously. This feedback is essential for us to improve, and we will be reviewing our processes with our courier partners to ensure specific delivery requirements are met.
We appreciate you bringing this to our attention.
CHS Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.