Cathay Pacific Airways Reviews 725

scam company. i m not able to unlock my acocunt since ages!!!!!!!!!!!!!!

Booked services not provided:
Paid for a higher class extra legroom and forced to fly in a lower class standard seat without compensation. Even the service desk isn,t very helpfull and telephone number didn,t work. They sad contact booking.com but booking.com sad Cathey Pacific is responsible. Never again with this company.

If I could give -10 for Customer Care, I would. Flight to UK from Shanghai delayed 4hours, no water, no coffee, no food, no info/reassurance that all will be rearranged. Connection flight unavailable because of the delay, slept at the airport hotel for 5 hours, no water, no food, no breakfast in the morning. Walking half of Hong Kong airport to redeem a$ HK75 for a coffee and a croissant... appalling . Was given flights home via London, no other choices, you take it or you go without. The Cathay crew has limited English language, so you can't ask much because the crew is unable to answer... arrived home after 20 hours later and what they compensate me? 5000 Asia Miles, you can't even buy a coffee with them.... appalling

We arrived SYD to fly to LHR and were informed our flight cancelled no comment or apology. Two hours later we were given taxi vouchers and instructed to attend the Novotel CBD. We arrived at Novotel who had no rooms. Then at 11pm we started searching for a hotel. The Sofitel was great and managed to feed us at close to midnight. That was two months ago. No repayment of hotel costs, no compensation for inconvenience of a 24hr delay. Over a 100 messages and verbal and written assurances. Nothing.

Let me be clear this airline is an utter travesty never again.

Do not fly Cathay 💥💥💥💥💥 next stop CEO of Swire Group then the pin gets pulled.

Reggie in the Philippines Customer Service team was incredible - really patient with us and helped me find the appropriate seats for our infant. Thanks Reggie!

Booked a 7 night package holiday to Hong Kong in September 2025. Thought I would use Cathy Pacific because I could book my hotel and flight in one go to make my holiday go smoothly. I chose my hotel 7 nights Monday night to Monday night check out on the Tuesday morning no problem, then moved on to booking my flight based on checking out on the Tuesday morning Cathy offered me one flight just after midnight on Tuesday 00.35 the early hours of Wednesday morning 👍 booked it. That was my error 😕 I automatically assumed that because I was checking out on the Tuesday morning Cathy would do the maths and offer me a flight on the Tuesday night.... No.... the flight was actually booked for the Monday night just after midnight which means that to catch the flight I need to check out on the Monday morning loosing a day's holiday and one nights accomodation. Cathy have told me that it is clearly my fault as I booked the holiday my argument is that why would you automatically offer me a flight home a day before I had checked out 🤯 after several telephone calls talking to Cathy Pacific and Expedia it seems that the computer that books your hotel doesn't talk to the computer that books your flight even though it would appear that you never leave the Cathy web site so the Cathy flight computer doesn't know when you are checking out 😔. I lost £200 for the missed nights accomodation and learned a lesson on booking package holidays. Never expected your dealing with a person who knows what you want and understands that you can't fly whilst still asleep in your hotel bedroom.... 😡🤬 P.s I would recommend Cathy Pacific follow Jet2 booking process they seem to be able to synchronise hotels and flights 🙂

We flew from NZ to Manchester UK, we went for the premium Economic seats ,due to their advert of bigger seats ,being such a along flight we both needed comfort well never again Will I pay for those seats ,The seat width feels narrower because of chunky, immovable armrests/seat dividers that store a TV screen and food tray and no underseat storage in front, we felt cramped, dont do it save your money!

What the. #%### is wrong with this company. My first and LAST TIME EVER TRAVELLING WITH THEM, I GOT STUCK IN CHINA BECAUSE OF THEM.... ARE YOU KIDDING ME.... 1300 to change a ticket when I was 3 hours early to the flight. TERRIBLE SERVICE THE GUY DOESNT CARE, THIS IS GOING ON YOUTUBE TOMORROW.

I am writing this review to warn potential customers about Cathay Pacific's complete operational failure, shocking lack of integrity, and contempt for passenger rights.

My ordeal began with a 7.5+ hour delay on flight CX805 from Toronto to Hong Kong, initially blamed on weather but later admitted in their correspondence to involve "aircraft rotations" (an operational issue). This delay caused a missed connection and turned a routine trip into a 44-hour journey.

The service failures were egregious:

· 11 Hours Without Food: On a long-haul flight, there was an 11-hour period where no meal service was provided.
· Forced Downgrade: I was downgraded from Premium Economy to Economy due to an aircraft change.
· Refusal to Refund: Cathay Pacific has repeatedly refused to refund the significant fare difference for the service I paid for but did not receive.

However, the most damning evidence of their bad faith is their customer "service." After 9 hours of being passed around on WhatsApp, I received the message shown in the screenshot. An agent finally wrote: "I apologize - I overlooked. We can get you a refund for your delayed flight."

Crucially, this admission and offer came only after I had already been forced to check in and was waiting at the boarding gate for the severely delayed flight. They offered a solution they knew was impossible to accept.

This proves two things:

1. They knew a refund was owed.
2. Their operational incompetence ("I overlooked") is matched only by their lack of integrity, offering help only when it was too late to be useful.

Cathay Pacific's official position is to hide behind "weather" to avoid all accountability. Their actual practice, as evidenced here, is to ignore passengers until they have no choice left.

This is not just poor service; it is a calculated strategy to avoid its contractual and legal obligations. Do not trust this airline with your money or your travel plans. There is zero accountability and a complete absence of integrity at every level of customer interaction.

Booking Reference: FTNJ2F Case

No consideration whatsoever given to people traveling with kids. No boarding announcement and no seating area at the gate. The inflight meal for kids is saltier than the adult meals. Absolutely vile. Horrible airline and won’t be using again.

Terrible policy. I am an emerald member and while they offer to seat me, my family on the same PNR was not accommodated. Customer service was terrible and even the supervisor would not adhere to what is common practice for One World airlines.

Overbooked my flight and had to place me in a completely different seat. I paid for extra room and got a standard seat. The staff then blamed me for not booking the correct seat.

Cancels the flight and doesn’t pays back the compensation amount.

Just wanted to update my details on my account simple as mob number....

It was a huge almighty task NOT only did they provide me with the wrong steps, they didn't realise that hence it took a long period of time. I even wrote a complaint and they said they would touch base within in 2x weeks... and I am still waiting....

Worse service ever... customer care dept....unsure what they do but it certainly isn't that.

What a disappointment. I booked a long haul trip with them and was downgraded from business to Economy on two legs of the trip. There was no apology or compensation from them.

Cathay Pacific did not allow me to check in online or select my seat. Even the staff from the airline operating the first leg of my journey attempted to change it, but they were also denied. As a result, I had to endure a long-haul flight seated directly in front of the lavatory, facing constant noise, odors, and a restricted recline. On top of this, I was not able to receive my preferred meal.

Absolutely dreadful! Terrible website and customer service which is practically non-existent. So disappointed ...they had a first class reputation in HongKong where I lived for many years, hence my decision to book my ticket to HongKong and Shanghai this time. I wish I hadn't but it is too late and costly to throw away hard earned money. Tried calling them twice today, held on for an hour each time with no result! Then tried to change booking myself using their "Manage My Booking"...Change to my Flight 1 was OK, Flights 2 and 3? Website went on strike and I was left in limbo so had to exit. I will NEVER fly with Cathay again.

My experience with Cathay Pacific Airways was nothing short of appalling, and I will never travel with them again. I strongly urge anyone considering this airline to think twice before booking.

My partner and I had booked a holiday to Bali. While the outbound journey was acceptable, the return trip to England turned into an ordeal of delays, poor treatment, and blatant disregard for passengers’ comfort.

The first leg of our journey, from Bali to Hong Kong, was delayed by three hours. While frustrating, I accepted it as an unfortunate but possible occurrence. However, what followed was entirely unacceptable. Upon arriving in Hong Kong for our connecting flight to Manchester, we were informed of a 10-hour delay. The reason given was “bad weather,” yet I could see numerous aircraft taking off and landing without difficulty. Other flights were clearly boarding on schedule, raising serious questions about the truthfulness of the explanation we were given.

To make matters worse, this delay began at midnight. No accommodation was offered, no upgrades were provided, and we were not granted access to a lounge or any facility with comfortable seating. Instead, passengers were left to endure an exhausting overnight wait in the main terminal. The staff’s behaviour compounded the frustration—rude, unhelpful, and entirely indifferent to the inconvenience they had caused.

This experience has destroyed any trust I might have had in Cathay Pacific Airways. Their lack of transparency, customer care, and basic decency is unacceptable for any airline claiming to operate at an international standard. I will never use their services again and would advise others to avoid them entirely.

On June 30 2025, I lost over 100,000 Asia Miles without receiving any visible alerts or reminders in my account dashboard or notification center. I later learned that Cathay claims to have sent an email reminder in December 2025 — which is concerning, as we are still in August 2025.

The only place where it states that certain transactions (such as refunds or cancellations) do not extend expiry is buried in the legal Terms and Conditions. This is inconsistent with their main FAQ and not mentioned anywhere visible in the member dashboard. No clear in-platform notifications were shown about miles expiring.

When I contacted customer service, there was no response due to my low status. After reaching out publicly through social media, I received a reply stating the miles could be reinstated for a fee of USD $3,000, later reduced to $2,000. Their tone was dismissive, and no willingness to provide any evidence.

While I have always appreciated Cathay Pacific’s in-flight service, this experience has made me lose trust in their loyalty program. Policies may be within the fine print, but in 2025, customers should expect transparent, proactive communication — not hidden clauses and costly reinstatement fees.