Cavendishdevere Reviews 20

TrustScore 4 out of 5

4.0

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4.0

Great

TrustScore 4 out of 5

20 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic job on our stair carpet

Fantastic job on our stair carpet - great quality and expertly fitted. The team were friendly, professional, and really went the extra mile to make sure everything was done properly

February 27, 2026
Unprompted review
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Reply from Cavendishdevere

Thanks so much for the lovely review, it is much appreciated.

Rated 1 out of 5 stars

RESPONSE TO OWNER 30/03/26

RESPONSE TO OWNER 30/03/26

It’s fascinating that you suggest I check Google for your hours when your Google listing explicitly states you are open until 5 pm on Fridays, So please go check google yourself first. If your internal rule is to close at 4 pm regardless of what you publish online, the 'misinformation' is coming from your side, not mine.
​I didn't ring the bell because, during our call at 4 pm, I was told nobody was available to see me. I generally find that when a business says they can't help you, ringing their doorbell is a waste of everyone's time. I'll take your advice and find a business that aligns its 'office hours' with its 'actual hours.' Best of luck with the schedule update

March 27, 2026
Unprompted review
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Reply from Cavendishdevere

RESPONSE TO Suraj ON 30/03/26

Thanks for the image Suraj. I really think this is where the problem is. You don't pay any attention to detail - and you have no common sense.

The image shows a 5pm close time - for Good Friday - that's this Friday 3rd April 2026. Not every Friday - just this Friday and not last Friday when you arrived. I could give you the long version of why we are opening for an extra hour on this holiday but it is of no relevance to either of us.

And not ringing the bell to an establishment you want to enter that actually says 'Please ring the bell for service' next to it, calling the number in a rage, slamming down the phone and driving off? Then broadcasting this foolish episode on a public forum? What can I tell you?

Get some help.

By the way, if you do need the details and numbers of our competitors to complete your project, I am am happy to provide them. I don't see why we should have all the fun.

Drop by any time - before 4pm - and ring the doorbell.

Rated 5 out of 5 stars

Outstanding

Outstanding service and attention to detail - highly recommended

February 9, 2026
Unprompted review
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Reply from Cavendishdevere

Thanks for taking the time to let everyone know!

Rated 5 out of 5 stars

Great and efficient service

It was super easy to plan, schedule and organise everything via Cavendish. Anyone I liaised with was super friendly, quick to respond and accommodating of requirements, and Hassan and Usman who came to lay the carpets did a great job and were really efficient. Would definitely recommend

December 3, 2025
Unprompted review
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Reply from Cavendishdevere

Thanks so much and I shall pass this along to the guys!

Rated 5 out of 5 stars

Exceptionally good company to work…

Exceptionally good company to work with.

Its rare these days to come across a company that works to a high standard, whilst giving their clients an easy experience by answering calls and emails promptly.

Would highly recomend

November 18, 2025
Unprompted review
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Reply from Cavendishdevere

Thank-you very much!

Rated 1 out of 5 stars

Utter waste of time - Very frustrating to deal with

What a complete and utter waste of time. Spent weeks trying to organise a report - including sending a lot of information - all for nothing. In the end, they appeared to forget everything that was presented and sent to them, despite there being a chat history in textin existence to prove it - and then expected to go all it again and ALL on whatsapp - with no ability to speak to the actual person sending messages who seemed to forget all that was said. Do not bother with them - waste of time if you are after a report - I would highly NOT recommend!! FUMING!!!

October 6, 2025
Unprompted review
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Reply from Cavendishdevere

We’re sorry that you were disappointed with your experience. It appears there may have been a misunderstanding about the service we provide.

Our reports are independent assessments — they must remain impartial and cannot be influenced to support one side of a dispute. Because the information you provided was inconsistent, we asked additional questions to cross-reference and ensure accuracy before proceeding.

After reviewing everything carefully, and based on our interactions with you, we determined that your case required a different type of inspection, so we politely declined to proceed and referred you to another specialist who could assist further.

We wish you well with your ongoing claim and hope you’re able to resolve the matter soon.

Rated 5 out of 5 stars

Recycling an old carpet into a beautiful, original vintage rug.

The experience of recycling an old carpet transformed into a beautiful, original, vintage rug was exceptional. Hughie and Rob were both excellent and their attention to detail, communication and thoroughness made this a project worth doing from start to finish. I would definitely recommend Cavendish DeVere.

August 11, 2025
Unprompted review
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Reply from Cavendishdevere

So happy we could help with restoring this rug to its former glory!

Rated 5 out of 5 stars

Excellent job thank you

Thank you for all your hard work in arranging the installation of the rubber tiles for our bathroom.
Also in sourcing the replacement tiles, coordinating with the best way of fitting them.

The end result is excellent and Richard did a perfect job in fitting them.
We are really pleased with the result and would strongly recommend you and Cavendish Devere.

Thank you again and for your expertise to make sure this went so well.

June 12, 2025
Unprompted review
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Reply from Cavendishdevere

Thank-you very much for taking the time to leave this wonderful review Robin. It was a pleasure working with you and we're so pleased you are happy with the final outcome of the project.

Rated 5 out of 5 stars

Good Job Done

Turned up when they said they would, laid the runner in an afternoon and tidied up before they left. Pattern lines up nicely and the runner looks great, very happy.

May 23, 2025
Unprompted review
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Reply from Cavendishdevere

Thank-you very much for leaving this kind review, Christine, it is very much appreciated.

Rated 5 out of 5 stars

Amazing company!

I can’t thank them enough for taking the time to help and advise. Always picked the phone up to help.

May 20, 2025
Unprompted review
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Reply from Cavendishdevere

You are most welcome, Stefanie. It was a pleasure.

Rated 5 out of 5 stars

No hassle, good job

Easy to communicate with. Straightforward invoicing - you can pay by card. And most importantly did a fab job laying jute carpet down the stairs.

March 7, 2025
Unprompted review
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Reply from Cavendishdevere

Thanks so much for the review Joe, much appreciated and a pleasure working with you!

Rated 5 out of 5 stars

Highly recommended carpet and flooring company

I was really impressed with this company. Good quality carpets, respectful fitters who hoovered up afterwards, sensible pricing, good communication.
I can’t recommend this company enough. I would definitely use again.

February 11, 2025
Unprompted review
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Reply from Cavendishdevere

Lovely and thanks very much for taking the time to leave a review!

Rated 1 out of 5 stars

This company doesn't appear to want custom

Absolutely disgraceful, no customer service or consideration shown. Instead, the potential client was blamed for the company's miscommunication and was spoken to appallingly. I wouldn't consider giving this business my money and only wish I had not wasted my time.

February 17, 2025
Unprompted review
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Reply from Cavendishdevere

I'm sorry Deborah but we are not here to constantly chase your tenant for a time that is convenient to provide you with a free flooring quotation.

That they then missed the appointment when we did finally track them down is not our fault either. Perhaps they are trying to make life difficult for you, I don't know..

However, you were not spoken to appallingly, despite your rude behaviour on the phone and the tantrum you had when you couldn't get your own way.

I find that speaking to people in a polite and civil manner works wonders when purchasing products and services because most people really are there to help but they are not obliged to put up with abuse.

Rated 5 out of 5 stars

Great stair runner and customer focused

Great carpet purchasing experience and fitting. The knowledge of carpets and maintenance was on point, and attention to detail and problem solving on location was really good. Very happy with the new stair runner. Thank you.

July 5, 2024
Unprompted review
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Reply from Cavendishdevere

Thanks very much for your lovely review Chloe. Its is much appreciated.

Rated 5 out of 5 stars

10/10 would reccommend

We used Cavendish for our carpets after being recommended them by a friend. Hughie and Rob communicated excellently and came round with samples and talked us through our various options and costs. The carpets look and feel incredible and I would 100% reccomend.

April 19, 2024
Unprompted review
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Reply from Cavendishdevere

Thanks so much for taking the time to leave a review Charlie, it is most appreciated.

Rated 5 out of 5 stars

Very good service all round

Hughie and his team were incredibly flexible with fitting our carpets around the stages of renovation. The finish was excellent. Would highly recommend them.

August 15, 2016
Unprompted review
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Reply from Cavendishdevere

Thanks for taking the time to leave your lovely review.

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