Caxtons Property Consultants Reviews 128

As a director of our development I have regular contact with Caxtons. They have always been extremely helpful and professional. Our immediate contact (Tony Martin) always goes the extra mile to help and advice when required. I would recommend Caxtons and particularly Tony to any development directors.

I have dealt with Tony Martin at Caxton's for many years and have always found both Tony and the rest of the team professional, polite and a pleasure to engage with.

I would highly recommend Caxton's block management.

I have been a contractor for Caxtons’s for well over 25 years I have found them to be very professional
Their block management team and property managers are always on the ball
John Sinclair & Tony Martin run a tight team

A series of emails across four working days, ending on 14th January, were dealt with very promptly and professionally. As a retired Chartered Surveyor myself, I have direct personal experience of similar matters and thus I know what constitutes good service.

Always responsive and very helpful. Providing an excellent service with issues always responded to quickly.

Caxtons Property Consultants offers great service and is always ready to step in to fix problems.

We work with Caxtons on a regular basis undertaking cleaning, gardening, removal of bulky waste, pest control and window cleaning. They are a very professional company both organised and efficient.

Have had a a few interactions with Tony Martin at Caxtons last year, regarding some issues on the estate that I reside on, that is managed by Caxtons and each and every time, Tony has been absolutely superb in dealing with all the issues…Tony is a credit to the company and the company as a whole, to me, are the best management company going and I know a fair few…that don’t come anywhere near the quality of service that Caxtons offer…

The experience was with Tony Martin, our property manager and my rating was for the interaction I have had recently with him. His response to several questions I asked recently was prompt, thorough and helpful. I would not necessarily rate other departments at Caxtons so highly.

Tony Martin was extremely helpful and professional. Caxton is an amazing management company.

Holly at Caxtons has been great for the 3 years I was renting and super helpful with contacts when I went to buy the property, always super polite and lovely when we were in contact and always very happy to help! Thanks for everything :D

Holly Martin the Property Manager for Heritage Quay Gravesend has been excellent throughout the period I have let the flat there. She has dealt with all queries rapidly and has arranged necessary maintenance and certification efficiently. Most recently she tracked down invoices which provide evidence that critical work was undertaken following a fire safety assessment.

We have been dealing with Caxtons for many years and have always found them to be helpful and efficient. Recent interaction with Claire Singleton has been swift and very helpful.

As we have a Block property, it is not complex but has many interested owners and landlords. Claire quickly got to grips with the outstanding issues and we have benefited at the property because of this. Thank you.

Claire Singleton is a total star. Her work at Caxtons has been professional, efficient, courteous, pro-active and an example of what a good property manager should be. Cant recommend her highly enough

Claire Singleton took over as the property manager for our estate fairly recently. Previously, we have had a very poor service from previous managers at Caxtons. Not to dwell on those, Claire is frankly excellent has shown what should have been done to manage the estate and issues previously. She is professional and courteous and in a recent AGM, very calm when an angry and rude resident challenged her. She deals with issues promptly and she is approachable and readily available. Feel grateful that she was assigned to our estate and have full confidence in her.

Caxtons were the managing agent,appointed by the freeholder of my property, for 4+ years and I can honestly say that I have never dealt with a worse company in my life. They never knew what was happening with the account money wise, to begin with they used to send me invoices with no annual budget in place, when there was budget the amount demanded did not correspond to the budget, when I asked them for end of year statement of accounts/actual spend it usually took them more than 12 months to produce, if at all, however I have been charged for accounting fees each year. When I asked for receipts/ further substantiation there was always discrepancy between what they claimed the actual spend was and the amount of invoices provided (more often they didn't even provide any substantiation). At the beginning they used to say that I owe them money, even though I have paid them and it took months for them to figure out and acknowledge my account was up-to date. Each year they tried to set up inflated budgets significantly higher that the actual spend across the last few financial years with no justification or logic. When there was a surplus on the account we never saw a penny, the list goes on and on and things did not get better it was a consistent 4 years struggle. Every time I received a letter from them I was anxious to open it as I knew it would be another mess that will take me months and hundreds of emails to resolve. I was so relieved when the freehold was sold this year and the freeholder appointed a new managing agent, but unfortunately I heard from Caxtons again today, they send me a first arrears reminder for service charge and ground rent for periods post the termination of their contract as a managing agent, not to mention that they never send a demand in the first place for this to have been escalated to their credit control department. I honestly believe I have a PTSD as a results of my interactions with them over the last 4 years and hundreds of email and empty promises from them. The only positive thing I can say is that when there was an emergency in the building for example a potential leak they responded quickly to investigate but the work they did in the property was minimal and barely covering the minimum legal standards. The building didn't even have emergency exit signs until a year or two post their appointment, I would have had an easier and significantly cheaper life if I managed the property myself (it was only 4 flats) so as much as I want to have been able to leave a slightly more positive review, my experience was terrible and if I can save someone else from going through what I went through then I am happy to have spend the time writing this review.

I live in Priory Court in Dartford .
We have had a rat problem in our bin are for some months. Although I have sent photos and other details nothing appears to have been done and the problem is getting worse.
The large wheelie bins we are supplied with have a large hole in the bottom . The rats are able to get in and help themselves to food in the black sacks inside.

Needed some quick advice relating to a boundary issue and spoke to a very helpful and well informed person who was able to provide very reassuring advice. Fortunately for me we were able to resolve the issue without needing any further work but the input was greatly appreciated.

I recently concluded a 5-year tenancy with Debbie from Caxtons, and I am pleased to share my positive experience. From the outset, the team was professional, approachable, and committed to providing a good service. Throughout my tenancy, any maintenance issues were addressed promptly and efficiently. Communication was always clear and timely, whether through email or phone calls. The moving-in process was smooth and well-organized, and the same can be said for the move-out procedure. They provided clear guidelines and support, which made the entire experience stress-free. Overall, my 5-year experience with Debbie was highly positive. I would recommend them to anyone seeking a reliable and tenant-focused letting agent.