Gik relativt hurtigt, brokker mig ikke! :) var dog en liile fejl på hjemmesiden under Xiaomi 14, Der står skrevet under kamera & Video!"30-960 fps" men den kan optage optil "1920 fps" en lille po... See more
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See what reviewers are saying
Jeg fik en rigtig god service af Phillip som hjalp mig med at gennemgå mine abonnementer (mobil og internet) så det kom til at passe til mit behov. Tusind tak for fantastisk service : )
Company replied
Not sure what is happening but telephone numbers that call me often, e.g. family members, come through. Phone numbers that are unknown to me, like the bank or hospital, almost never ring. I have taken... See more
Company replied
I was recently approached by a young support representative who made a great offer. She was incredibly professional, kind, and even offered to switch from Danish to English to better assist me. I felt... See more
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Company details
About CBB Mobil
Written by the company
Har du spørgsmål eller måske brug for en generel vejledning til et af dine produkter, vil vi gerne hjælpe dig med at løse problemet
Danmarks stærkeste netværk
Hos os får du Danmarks stærkeste netværk. Vi bruger Telenor og Telias netværk, der dækker 99 ud af 100 danskere. Vi tilbyder desuden 4G, så du kommer markant hurtigere på nettet med din smartphone.
Se vores mest populære produktkategorier og mobiltelefoner her.
Produktkategorier
Mobiltelefoner
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Written by the company
Contact info
4.5
Excellent
66K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from CBB Mobil
Yay! I am so happy to read your review ⭐
Thank you for the 5 star review. I cannot wait to show my colleagues 👩👦👦
Do not hesitate to contact us, if you have any questions; we are more than happy to help 📱🤝
Have the CBBest day!
Linda, CBB
Reply from CBB Mobil
Yay, Stanimir 🥳🎉
I am so happy about your amazing review 🤩🙌
Do not hesitate to contact us, if you have questions about your purchase, etc. 📱
Thank you so much for leaving us 5 fantastic stars ⭐💛
I wish you the CBBest day!
Sunshine greetings,
Linda
Un clear Vision
I have requested since about one week till now didn't receive the SIM more over you are using Danish language in all of your communication where I don't know Danish and expect that you send me a translated to English or my language but invain
No one asked me about the communication language I prefer to communicate with me
Till now I don't know where the SIM and when it will reach me and how can I Trace it
September 10, 2024
Reply from CBB Mobil
I am very sorry for the delayed simcard🙁
I would very much like to help you with your SIM card. You can write to me at trustpilot@cbb.dk, and I will gladly take a look at your account💛
Have a nice evening
Kind regards,
Camilla, CBB
Send text in English too
Send text in English too. make easy way for payment. ans hidden charges!!!!
September 7, 2024
Reply from CBB Mobil
You have a point!
We should be as flexible as possible so that all customers understand our messages. Your feedback has been passed on🙏
Thanks for the feedback.
Eva, CBB
Actually I didn’t work with cbb yet …
Actually I didn’t work with cbb yet but your follow up is very good.
September 6, 2024
Reply from CBB Mobil
Yay, that's great to hear, Farzad 🥳🎉
Welcome to CBB! We are so happy, that you are "on board" 💛🤝
Have the CBBest day!
CBBest greetings,
Linda
Reply from CBB Mobil
Skønt, at læse Leif 🌞
Tak, for de flotte stjerner ⭐
Hav en dejlig lille-fredag 💛
Emilie, CBB
They was Perfeket
August 28, 2024
Reply from CBB Mobil
And so are you Dencker 💛
I am pleased to read you are happy with CBB! 🌞
Have a lovely weekend 💛
Emilie, CBB
Reply from CBB Mobil
I am so happy to hear that, Karan💛
What a nice experience, wup wup!
Have a good day😍🤞
Eva, CBB
Top notch customer service
For starters ,a real person answers the phone! I was on queue for less than 3min and when someone took my call I accidentally pressed the wrong button and cancelled the call. He called me back immediately! That's a very unique quality. He was very helpful and explained everything clearly. Their subscriptions are also cheaper and better.
August 21, 2024
Reply from CBB Mobil
That sounds like excellent service💛
What an unfortunate situation to press a wrong button right when you have got hold of us... Perfect service that my colleague gave you a call immediately📞👏
Thank you for your kind words!
Eva, CBB
Reply from CBB Mobil
Det er sød musik i mine øre, Jonas🌸
Tusind tak for din anmeldelse - det betyder så meget!
Ha' en dejlig weekend💛
CBBedste hilsner,
Camilla
Nice and perfect
August 16, 2024
Reply from CBB Mobil
Just like this review ✨ Thank you so much, Mojtaba 🤩
Have a nice and perfect day 🌟
Best regards,
Rosa
Reply from CBB Mobil
That is just wonderful to hear, Irfan🤩
Thank you very much for the lovely review🙏
Have yourself a fantastic weekend🌞
Kindest regards
Aksel, CBB
Reply from CBB Mobil
And I am looking forward to having u as a customer🤗
Thank you for the kind words💛
Have a nice evening!
Eva, CBB
Happy norwegian
Easy to find information online. It is cheap and has trusthworthy "Telenor" network.
August 2, 2024
Reply from CBB Mobil
Yay 🥳 I am really happy, that you are satisfied with us, Aleksander ⭐🤝
Thank you for the 5 amazing stars 💛
Your feedback is highly appreciated 👌
CBBest regards,
Linda
Reply from CBB Mobil
Det var da ikke så ring endda, Jean 😍
Tak for de flotte stjerner. Dem er vi meget glade for!
Du må have en skøn aften.
Kærlige gule hilsner,
Anne, CBB
Definitely not a good start
During the start of the process I was asked whether I wanted to the new subscription to start immediately or at the end of the period with my old carrier. I explicitly asked to have it started immediately because I was due to travel at the end of the month. Despite of this they had the new number active only on August 1st. Now I am in a foreign country without the possibility to activate the eSIM and with no phone. Besides of this, it is impossible to talk to their customer service (minimum waiting time was 60 min). I also wrote them that I needed the subscription to start immediately with no response. This is not a good start.
July 27, 2024
Reply from CBB Mobil
A good start is vital, I agree, Valerio 🙏
The date given for the transfer is provided by your current provider, and is communicated by email, so you know beforehand. If we have asked for the number incorrectly, I do apologize in advance, but I won't know 'til I check it out for you.
If you want me to, and also would like for me to order an eSIM for you, you can email me at trustpilot@cbb.dk 📬 I have had success with activating eSIM abroad, so I think maybe, we should try 🙏
Julie, CBB
I have been a customer with sprint…
I have been a customer with sprint since 1995 had good service since T mobile took over worst customer care and billing I do my bills by writing checks, every time I mail my bills t mobile sends text messages saying your bill is due tomorrow when all my other checks have cleared t mobile holds your bill and want to charge you late payment this has been going on for last 6 months now you have to call customer service goes to Philippines worst service can’t get any help, you can never get help from the United States the company is based here why can’t we get the customer service here this is were I signed up for service. NOT Philippines, I am frustrated and looking to switch my phone service with septum.
July 27, 2024
Unprompted review
Reply from CBB Mobil
I’m really sorry to hear about your recent experiences. It sounds incredibly frustrating dealing with those billing and customer service issues. However, I think there might be a mix-up here. We are CBB Denmark, not T-Mobile.
If you have any questions or need assistance with CBB services, please feel free to reach out to us. We’re here to help!
Rosa, CBB
Reply from CBB Mobil
Yayyy I'm so excited to hear this Meshach!
Thank you so much for the kind words.
Have en great day 💛
Best regards,
Anne, CBB
Reply from CBB Mobil
I am so glad to hear that💛
Good call and helpful staff, what a nice experience😎👏
Have a nice day!
Eva, CBB
Im really enjoying good network and…
Im really enjoying good network and good data bundles with CBB
July 17, 2024
Unprompted review
Reply from CBB Mobil
That is just wonderful to hear, Osbert 🤩 I'm glad that you enjoy both the network and subscription options!
Thanks a lot for the lovely review🙏
Have a fantastic summer!
Kindest regards
Aksel, CBB
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