Cambridge & Counties Bank Reviews 

I applied for a business 6-month fixed rate bond with CC Bank. The whole process has been straightforward and customer service has been professional, prompt, polite, pleasant and friendly. Both Nicky and Mitesh sorted the queries both they and I had in the application and transaction phases. Nicky was lovely and provided a quick and easy fix to a potentially stressful situation. This level of customer service is why I am really pleased with my decision to go with CC Bank.

Fantastic service from Lewis Ashford at Cambridge & Counties supporting a client refinance and purchase additional property. Would definitely recommend and use again.

Have just opened a new business fixed rate account with them. I found them very helpful on the telephone the couple of times I needed to call them. It was very easy to open this new account online.

The relationship between broker and lender can often be difficult despite having the same goal. C&C have a pragmatic approach to underwriting and provide smooth and efficient expirience for both broker and client.

When my savings bond approached maturity I had to give instructions as to next steps. This included changing the nominated bank account to which payments would be made. Although the interactive update form wasn't too bad, it was long winded & a bit of a faff. So I tried calling & was answered quickly, & helped by a pleasant, polite & efficient advisor. I was easily able to update a number of pieces of information. What a pleasant change. i wish more companies would grasp the value of real human interaction.

Answered the phone in person very quickly. Very helpful friendly and knowledgeable staff. Many thanks to those who dealt with my application and questions about transferring funds.

Can't believe C&C are still contacting me - we have been trying to change our signatories for ages but still getting loads of e-mails. Please leave me alone now!!

I had a tremendous experience this morning with Nicky, Customer Service representative at Cambridge and Counties Bank. She was professional, attentive and efficient and obviously enjoys her work. She should be commended for her professionalism.

My experience with C&C bank over the past 2 years has been very good. The staff are extremely helpful and intelligent - especially Aimee who has aided me in a recent experience. Very secure protocols with great rates of return.

Can't find sufficient words!

This bank is what banks should be; an easily navigated on-line offering backed up by helpful and efficient people who answer the phone quicky.

Other banks take note.

I had fabulous service today from Nicky Sonigra. I only post reviews when customer service is amazing, and today it was exactly that. When calling, Nicky recognised me as she's the one that had sent me the email that i was calling up about, and we had a lovely chat. Nicky was efficient and friendly. It genuinely felt such a personalised experience rather than the humdrum call centres we get these days.
Well done to Nicky and to the bank. You have a fab member of staff. I hope the bank passes this feedback onto her, and she gets some recognition.
Congrats all round.

I was looking for a bank that offered good interest rates and was easy to deal with for a small UK Charity. From the initial phone call (which was answered promptly by a real person!) through the application process and transferring of funds the service has been exemplary. The staff with whom I have spoken are knowledgeable, professional and always helpful. Special shout out to Zoe & Nicky.

I have enjoyed dealings with Cambridge and Counties as a commercial finance broker over a few years now previously dealing with the promoted Paul Howard and, more recently, with Lewis Ashford. Response, service, understanding of subject businesses and execution (even if there are 'bumps in the road) are first rate.

I have been working with Cambridge and Counties bank for the past 4 years.
My direct contact is Stephen Parr (Senior Business Development Manager).
Each and every time I have worked Stephen and Cambridge and Counties bank, I got impressed with the flexibility, professionalism and friendly approach.
My clients are happy and would always go to Stephen for any deals I have.
The good part is that he will tell me quickly if its once for them or not so I dont waste anyone time.
There are more reason but cant write everything here

‘I was delighted to work with Lewis, and Cambridge and Counties, to secure a facility which allows my client the flexibility to continue to grow his business interests.

Communication throughout was first class, with a duty of care to deliver on terms indicated at outset and within the agreed timescales’.

Clive Offord, Cofford & Co Property Finance

I recently had the pleasure of working with Lewis Ashford at Cambridge & Counties, and I am thoroughly impressed with the level of service and professionalism displayed throughout my experience.
His in-depth knowledge of banking products and services was evident, and he took the time to understand my financial needs and goals. And his expertise was invaluable.

We are a North Cornwall based SME which decided early in 2024 that time was right to refinance. We talked and received indicative terms from a number of lenders including Cambridge & Counties. Cambridge & Counties offered the best terms and, more important, delivered on the terms offered. The process, start to finish, was slick. Our BDM, Lewis, was excellent; commercial, innovative, responsive and an "under-promiser". We own a number of properties, have been trading for 25+ years and have dealt with many different lenders. Service levels and outcomes were right up there with the best.

Opened a savings account for my business recently. All pretty straight forward and their customer service team is super lovely. Called them up and they helped me straight away when I had a question about how to fill in the application. Can really recommend them!

We are a recently incorporated, highly rated Top 100 golf club in England, we started our relationship with Cambridge & Counties Bank in 2023 and found the onboarding process extremely straight forward. We set up a One Year Bond and have subsequently also opened a 95 Day Account, both offer competitive, agreeable returns. The customer service that we continue to enjoy (and have enjoyed from the start of our relationship) is nothing short of excellent.

We are a small Ltd business which has been operating successfully for 10 years. We opened a one year fixed account with another bank and to spread the risk thought we would open a second one with Cambridge and Counties bank, who at the time were offering a competative interest rate. However, having completed their lengthy application process, we received an email 8 days later to say that it had been 'unsuccessful'. No reason was given other than 'We are limited in the specific details that we can provide, other than to 'advise that we have internal policies in place which are aligned to our terms & conditions, as well as the broader rules and regulations under which we operate.' (what does that even mean!) and that 'there is no additional information that you could provide that would enable us to reconsider this decision.' We requested more detail on why we were unsuccessful and received an email from the Customer Operations Team Leader, which was virtually a cut and paste job from the first email we received! We have never been turned down when applying to open up a deposit account over the years, so I don't know whether this sort of dismissive response is typical of banks in this situation, but it is totally inadequate! It gives the impression that they simply don't want to bother with smaller businesses. Happily we opened an account with another bank straight away who had no such issues, dealt with it quickly and also gave a better rate of interest as CC had reduced theirs! The moral of the story is if you are a small business, think twice about applying to this bank to open a deposit account, as you may well find it a waste of time and effort with no explanation given should they turn you down!