Ticketing system fails to score!
Coventry City’s new eticketing “forward to a friend” feature is not fit for purpose and will drive you mad!
This is the most irritating and flawed ticketing system I’ve ever used.
All looks good at the front end and if you simply want to buy a Coventry City ticket it works quite well - however - try using the ticket forwarding feature and it’s a whole new ball game!
Firstly you need to nominate someone on a list to enable you to transfer tickets to - that in itself take a PHD in computer science to figure out how to do it - then - after 45mins and lots of Googling and managing to nominate someone (this was overly difficult) guess what? The system frustrates you once more and doesn’t allow you to transfer to them and kicks you out at the final hurdle!
Over 2 days I’ve sent almost the length of a football match trying to transfer my own ticket to a friend and family member.
My seat will now be empty for the next Coventry home game - out of principle I will not put my ticket into the ticket exchange system to allow someone I don’t know to take my seat when I wanted a family member or friend to take it.
This system is unnecessarily difficult to use!
This ultimately leaves you feeling frustrated and irritated with the football club which is not how you want to feel - something that should be straightforward and a pleasure to use actually leaves you feeling quite hard done by!
What a shame.

