CCL Computers Reviews 

32,634
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and value for money on products, often highlighting excellent product quality and careful packaging that ensures items arrive in perfect condition. Many commend the fast and efficient delivery service, experiencing quick dispatch and on-time arrivals, alongside fantastic overall service and helpful communication. Conversely, a small portion of people felt dissatisfied with delivery issues, such as orders not arriving or experiencing delays and tracking problems. Some also reported difficulties with faulty items, poor packaging leading to damage, and unhelpful responses when seeking returns or replacements.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Price

People report positive experiences with price, often highlighting great value, competitive pricing, and good... See more

Order

Customers consistently note positive experiences with order, praising the quick and easy process, with some... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a 9070xt Taichi 30 mins before cut off time for shipping next day delivery, card arrived next morning via dpd in perfect condition. Very happy with both card & the service provided by CCL :)

Rated 5 out of 5 stars

I had to return a faulty item, was checked, confirmed faulty and replaced in very quick time. On the back of that CCL assisted with a totally unrelated problem where the Customer services went above... See more

Rated 5 out of 5 stars

My 14yr old son bought a part to build his own PC and there was a mix up with what he thought he ordered and actually what he needed to build it. His mistake but Joshua and Tristan were extremely help... See more

Rated 5 out of 5 stars

"I can honestly say CCL Computers (cclonline.com) is a fantastic company. I had a nightmare experience trying to buy my first PC elsewhere and was scammed out of £900 by Gamer-PC. I strongly recommend... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Drives and Storage Service

Written by the company

With over 23 years' of supplying IT components and PC building experience, you can trust CCL to build your perfect PC. CCL build an award winning range of PCs from great value family PCs to state of the art custom gaming rigs. You can choose from our most popular models in stock for speedy delivery, or you can have a PC individually designed for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(32,634)

967 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Bought some B grade motherboards from…

Bought some B grade motherboards from CCL, unfortunately a couple of them were missing some items, which shouldn't be the case for B Grade, I called up and spoke to a guy called Daniel, he took the details of the items I were missing and advised he would contact me via email with an update. After around a week of Daniel contacting various departments, the missing part arrived.

Well done Daniel, now that is what I call customer support!

CCL however lose a star for allowing them to be shipped without the item in the first place, or categorising it incorrectly (C grade) missing parts.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Consistency

Ordered a pc from them in 2022, had 0 issues whatsoever, and this recent purchase was some upgrades for the pc, and once again, seemless. Will continue to order from these guys again for sure

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Excellent service from a very proffesional company. This was a very expensive purchase for me , but I always felt confident that everything would be ok and it was .

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

CCL customer support is non-existent

CCL customer support is non-existent. I contacted them 8 days ago regarding a problem with the motherboard I bought, and there has been no response.

Update: 4 weeks days no response. I contacted the complaints team 2 weeks ago, no response.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service - would recommend. We ordered in two parts as my son was paying for part of his computer build himself.

There was clearly a delay in the monitor but instead of holding back the other bits he had ordered, they kindly included them in my main order which meant we could get the PC built and ready for when his monitor arrived.

Clearly someone really thought about that and it's just so refreshing getting that level of service. Thanks to whoever did that - was really appreciated.

Honestly, wouldn't go anywhere else now for PC bits.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service as usual.

I started ordering computer parts from CCL over 25 years ago, they have always been competitively priced and very efficient at delivering parts. I am very happy this has not changed and the recent parts ordered, pretty much a new PC were tested and promptly delivered, with everything working. The frequent updates on building and testing the motherboard/CPU combo was appreciated , would not hesitate to recommend CCL.

February 17, 2026
Rated 5 out of 5 stars

Fantastic value and even better customer service!picked up a new motherboard

I recently picked up a new motherboard, RAM, and a case from CCL, and the experience was top-tier from start to finish.

The hardware itself is excellent value for money—exactly what I needed for a solid build without breaking the bank. Everything arrived well-packaged and in perfect condition.

What really stood out, though, was the customer service. I realized I wouldn't be home for the weekday delivery, and CCL moved my shipping to a Saturday with no questions asked and zero hassle. It’s rare to find a retailer that is actually flexible with logistics these days.

Highly recommended for both the parts and the peace of mind!

February 11, 2026
Unprompted review

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