CCTVTekReviews 

256
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Our go to for cctv supplies, these guys are fantastic ! Great customer service, super fast delivery times, they even resent some items on a next day urgent as Royal Mail lost one of our boxes !... See more

Rated 5 out of 5 stars

Very fast dispatch of the order, arrived within 3 days. Great prices. The latest Colorvu 3 cameras are brilliant. Superb images and full colour at night. AcuSense stops so many false alerts unlike the... See more

Rated 5 out of 5 stars

Fantastic set of cameras, work an absolute treat. The colour and brightness of everything looks immaculate, the zoom and focus ranges are brilliant on these cameras. Would really recommend this seller... See more

Rated 4 out of 5 stars

One camera ordered went missing, but they were quick to resolve the issue. Items appear genuine Hikvision and they were really helpful on the phone, so would use again and recommend.

Company details

  1. Closed Circuit Television Store

Information provided by various external sources

CCTVTEK is one of the UK's leading online CCTV equipment supplier, we stock a massive range of cameras, recorders, accessories and cabling. Our prices are guaranteed to be the best, free delivery and lifetime technical support to make us the first choice for thousands of CCTV professionals and retail customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(256)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Service

The technical knowledge of the team is excellent. Ordered two cctv systems for customers. Arrived quickly and well packed. Will use CCTVTek again.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

Helped me to choose the tight product

Helped me to choose the right product for what it’s used for, not only that but always helping resolving any issues I had with setting up the complete system. Overall very impressed and happy with the service received.

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

Bought several CCTV systems from this…

Bought several CCTV systems from this website over the past year and I couldn’t recommend it enough for anyone who is after CCTV. It’s priced very competitively and there’s a huge range to chose from, everything comes packed together and they even throw in 10m premade cables for free with the option to purchase longer ones. I’ve never had any issues with missing items and delivery is very quick. Strongly recommended.

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

Product, reliability and communication

Well l have been waiting until l put up camera's to do this review.. Well impressed with response and communication from cctvtek, camers are 100 times better than ones l had before and delivery was quick.. Definitely recommend using this company again and all credit to the team.

April 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Steph was able to answer all my question on the webchat function of the website and advise on what DVR and HD requirements I needed for my camera solution.

As the website only had one of my chosen cameras available in Black or White, Steph was able to change my order to Grey and obtain matching colour Junction Boxes.

The only slight issue I had was the power supply cable for the DVR did not come with a UK 3 pin plug, however was easily changed

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

Multiple orders and always smooth process with fast delivery

I’ve purchased various NVR’s and
cameras from these guys, always fast delivery.

Had to return a camera for warranty, cctvtek dealt with it professional and got me a new unit sent out promptly.

Never had any issues with this company and always a pleasure to deal with.

April 5, 2021
Unprompted review
Rated 1 out of 5 stars

This Company refuses to give refunds - don't buy from them

I ordered and paid for goods from this Company. They did not deliver. I requested a refund and they refused even though I had not received the goods. I have now reported them to Trading Standards for not complying with The Consumer Rights Act of 2015. I suggest anyone else who has had similar problems (and there seems to be quite a few customers) to do the same. This Company should not be allowed to trade.

cctvtek have now responded to this review. Sadly all they have written is their standard response that they have been giving me for 3 weeks. They still refuse to give me a refund for the goods they did not deliver to me. Not good enough cctvtek. My contract was with you not DPD. You failed to deliver goods that I purchased and now you refuse to issue a refund. TRADING STANDARDS have been asked to investigate your poor practises.

April 5, 2021
Unprompted review
CCTVTek logo

Reply from CCTVTek

Good morning,

I am very sorry to hear you have had a bad experience. I can see from the emails that there was an issue with DPD delivering the parcel to you. DPD have raised an investigation and I shall of course update you in due course.

Kind regards
CCTVTek

Rated 5 out of 5 stars

Great Service

The website made ordering very easy and kit arrived within a couple of days. Although there was an issue with a faulty hard drive, the matter was dealt with very quickly and efficiently.

Overall I'm very happy with the service!

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

Tremendous prices and service with…

Tremendous prices and service with really quick delivery. I made a mistake and ordered the wrong brackets for the cameras I had purchased, the customer service team issued me an RMA swiftly and dealt with the return with the same level of professionalism as the Order. Top Marks!!

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

Good company

Purchased several bits of equipment over time and I’ve had no problem with how quick it gets delivered or how it’s packaged. Items work as expected. Not found anywhere cheaper really about average prices everywhere you look

March 11, 2021
Unprompted review

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