CD Baby Reviews 9,445

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,439 reviews, reviewers had a great experience with this company. Many customers find the platform easy to use and understand, making the process of distributing music straightforward and efficient. People appreciate the clear guidelines for audio and cover art, which helps them prepare their music correctly. The service is often described as fast and supportive, with many users highlighting the helpfulness of the support team. However, some people were dissatisfied with issues related to music not appearing on streaming services or being incorrectly attributed to other artists. There were also mentions of difficulties reaching human customer service and problems with the website's functionality.

What people talk about most

Service

Users describe ambiguous interactions with service, with many reviewers expressing deep frustration and... See more

User experience

Clients share positive opinions on user experience, with many finding the platform easy to use, intuitive,... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction, finding it a solid... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Website

People report ambiguous experiences with the website, with many finding the platform incredibly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

CD Baby offers one thing: distribute your music, and does it well. I can't give 5 stars just yet because my package hasn't arrived, and won't till May 22 (my chosen date). But, for a distributor... See more

Rated 4 out of 5 stars

I love the "pay once, published forever" model. Songs get published fairly quickly and the user experience is intuitive. Frustrating that they don't let you claim your YouTube music artist account any... See more

Rated 4 out of 5 stars

Conform to art practice and artist expectations, helpful and quick reactions, easy to interact app where it is not what you exactly think it is, it could take up to 2 logins to feel confident with th... See more

Rated 4 out of 5 stars

I liked the fact I didn’t have to pay immediately and could keep working on my release before payment, and that it saved. As the distributor for my first release, the info boxes made everything very c... See more


Company details

  1. Music Store
  2. Hobby Store

About CD Baby

Written by the company

Music distribution is about getting your songs in front of the most people possible. That’s why over a million independent creators worldwide use CD Baby to release their music across all major digital streaming platforms like Spotify, TikTok and YouTube Music.

CD Baby makes releasing music affordable— all our distribution services for just a one-time fee of $9.99 per release, whether it's a single or an album. And whenever we add a new digital retail partner, your music catalogue will be delivered to them free of charge.

Many music distributors claim to offer free music distribution but charge additional per-retailer fees, annual subs fees, cancellation fees, and all kinds of hidden add-ons and upsells for additional services. CD Baby has no recurring subscription fees, so you don’t have to worry about us ever taking down your music if you miss a payment (there are no payments!)

CD Baby also offers Mechanical and Digital Performance Royalty collection and Sync Licensing as part of our Boost service, as well as our Stages program for emerging artists. Stages offers a suite of valuable artist services, moving with you as your artist career advances and unlocking new opportunities such as expedited release inspection, DSP playlist pitching, and more.


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Good today but still a problem

I had a good experience just go around The only thing that sticks in my mind though is that for almost 2 years you guys have owed me money and keep sending it to my old address even though I updated my address and payment method almost 2 years ago. it's a little frustrating because I can never talk to a live person about it and I've sent numerous messages but it still has not been resolved.

May 7, 2026
Rated 5 out of 5 stars

everything seems easy

everything seems easy. From A to Z was guided with clear instruction. This is my first time to publish my single, and i am so happy the process went very well

May 7, 2026
Rated 4 out of 5 stars

"Pay once - published forever"

I love the "pay once, published forever" model. Songs get published fairly quickly and the user experience is intuitive. Frustrating that they don't let you claim your YouTube music artist account anymore, though. Otherwise a really good experience

May 7, 2026
Rated 5 out of 5 stars

Great experience – creates real trust

About two weeks ago, I handed over my latest EP project to CD Baby. A few days later, while working on my promo and preparing the lead track on my YouTube channel, I received a notification about a copyright issue.
I got a bit nervous and followed the info link on the website – only to find out at the bottom that CD Baby had already started protecting my own copyright.
Really quick and thorough job, guys. Chapeau!

May 7, 2026
Rated 3 out of 5 stars

Good

Good! but that would be great if we have shorter waiting for the distribution of the album and we could claim the artisan ID as before. Thanks

May 7, 2026

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