There was a very good deal on Lego, but something went wrong when I tried to checkout. I contacted support, and even though the deal had expired, the agent Sam gave me a coupon to compensate the misse... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a delivery issue, they were very fast to react. They even compensate some of the transport fee. Very efficient as i get the partial refund few hours after.
We ordered and payed for a tent using a big part of my husbands illicado cards from his work .. for some reason cdiscount annuled the command .. we just went to order something else with our cards and... See more
My experience with Cdiscount is generally good. It is much better than many e-commerce companies and solves my needs. I am very grateful, but it would be better if some details could be improved.
Company details
About Cdiscount
Written by the company
Cdiscount, le e-commerçant français engagé depuis plus de 25 ans
Créé à Bordeaux en 1998, Cdiscount est aujourd’hui l’un des leaders du e-commerce en France. Chaque jour, des millions de clients nous font confiance pour leur proposer un vaste choix de produits — de l’électroménager à la maison, en passant par le high-tech, le sport ou encore le jouet — toujours au meilleur prix.
Notre fiabilité repose sur des engagements concrets :
- Des prix bas confirmés par rapport au marché.
- Une logistique française innovante, qui garantit une livraison rapide et efficace.
- Une offre de plus en plus responsable : produits reconditionnés, Made in France, moins énergivores et certifiés.
Avec plus de 10 000 partenaires marchands et un programme de fidélité plébiscité, Cdiscount s’attache à défendre le pouvoir d’achat tout en accompagnant ses clients vers une consommation plus durable.
Contact info
France
- www.cdiscount.com
4.1
Great
282K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bonne expèrience
June 19, 2024
parfait !!!!!!!!
June 14, 2024
très simple.....
June 11, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Discount a volonté with free…
Discount a volonté with free cancellation after 6 days. they take the amount from your account immediately. and then when you try to cancel it, they say you have to go to the website to do it. or call them which is paid too. I don't want any hastle when I'm buying things online. it feels like a rip off at every corner.
June 6, 2024
Unprompted review
Reply from Cdiscount
Hello,
You can cancel your subscription if you don't want to keep it after the trial period. You can do this directly from your online customer area, or contact our Customer Services department: the call is free and the number is given in your validation email.
I hope this information helps you ! 😉
Have a nice day,
Damien
DONT BUY🤬.
DONT BUY🤬.
I ordered a phone, after 3 days they canceled my order. They give me back the money but after the money came to my account, another transaction took palce -30 euro in my account, I don't know why ?
June 5, 2024
Unprompted review
Reply from Cdiscount
Hello,
Do not hesitate to check if this is your Cdiscount à Volonté subscription, if you subscribed to this offer at the time of your purchase 😉. I'm sending you a message via Trustpilot so that you can tell me the order reference, as well as the details linked to your customer area.
Talk to you soon,
Damien
merci c discount
June 4, 2024
Reply from Cdiscount
Bonjour Fabrice, et merci de votre message !
N'hésitez pas à nous dire ce qu'il vous manque pour une expérience à 5 étoiles ✨ : cela nous aide à faire encore mieux une prochaine fois !
A bientôt,
Damien
Don’t believe in any of their…
Don’t believe in any of their products.. those reviews are fake!!
May 1, 2024
Unprompted review
Reply from Cdiscount
Bonjour Emma,
je vois que vous êtes mécontente et j'en suis désolé. Si vous remarquez qu'un vendeur ne vend pas à un prix "normal" un produit spécial, n'hésitez pas à nous le signaler. Nous sommes particulièrement vigilant, mais certains peuvent nous échapper.
Merci par avance,
Damien
Simple facile de trouver l'article…
Simple facile de trouver l'article utile Les avis aident à sélectionner
May 25, 2024
THESE ARE THIEVES WHO HAVE STOLEN OUR…
THESE ARE THIEVES WHO HAVE STOLEN OUR MONEY! WE TRIED TO CHANGE OUR BANK ACCOUNT AND IT TOOK MONTHS BECAUSE THEY KEPT MAKING EXCUSES AND REQUESTING NEW INFORMATION EVERY TIME. FINALLY IT WAS APPROVED AND NOW THEY HAVE SUSPENDED OUR PAYMENTS WITHOUT ANY EXPLANATION. ALL THEY ARE SAYING IS THAT WE HAVE BROKEN SOME RULES? RIDICULOUS! ALL LIES!
May 21, 2024
Unprompted review
Reply from Cdiscount
Hello,
I'm sorry about this impression! As I understand it, you are a seller and your message concerns the marketplace service. I would encourage you to contact your account manager directly. They will be able to tell you more about your seller account and help you find a solution.
Have a nice day,
Damien
TRES BONNE CONDITION
May 12, 2024
Bonne transaction
May 9, 2024
Reply from Cdiscount
Bonjour Catherine,
Ce sont surtout nos clients qui sont top 🤩
Merci de votre confiance et à très vite !
Damien
simple et rapide
May 5, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.