CDJapan Reviews 

I placed an order with them for a blue-ray box set.
They quoted a 1-2 day shipping at a specific shipping rate.

However, after THREE days of not getting any kind of shipping confirmation, I sent them an email to ask about the shipping delay.

I received an email from them on the 4th day informing me that the shipping rate had increased significantly. They needed my approval before they could ship the item.

As of the fifth day, they still have NOT shipped my oder in spite of their claim of shipping in1-2 days.

As a result of the shipping delay and increased shipping rate, I consider this to be dishonest and rather annoying outcome. I'll never order from them again in the future.

Fast shipping! (one week from Japan to Europe)
The package was good, too. I ordered a book and it's sealed in plastic, a bubbles thingie and some papers (gonna reuse them for sure!). Totally a good experience!

I've pre-ordered a CD one year (!) ago. At the shipping method I've choosen was available. A month and a half after the released date (so, 2 months my preorder), and only because I contacted them, they told me that the shipping method was not available for my country because of delays and that if I wanted my CD I needed to pay the double of what I paid at first. It's been one year ago, the shipping method is still available and I've never gotten neither my CD nor my money back. They didn't even propose a discount or anything. Don't ever order on this website, you might never get what you want.

I`ve often ordered from this store before and it was my favorite one. However, for the past two years, CDJapan has looked like a scam to me. I pre-ordered item that was in stock. As soon as the payment is made, you wait a week to find out that the item is out of stock. After a month of waiting, the order is simply canceled and the money will not be returned to you. This situation had placed last year, and it happens again. The money will be returned to you with points that you can spend on an item you don’t need or on something you want, but maybe next year. However, be sure you will not receive your order in the next year too.

Ordered 1 month ago 2 cds via proxy... After 3 weeks they email me saying will take another 3 to 4 weeks... Fine... Ok... On the 4th week as in today..they email to tell me they cant send items via the shipping method i chose!!? I mean you having a laugh!?? ... So after 1 month they tell me this while also holding my money and item!!?? So they say they wont send unless i pay double the postage and literally double what the items are actually worth... Thanns cdjapan for that...never again.... Now to get my money back through my bank... Scammers

I discovered this store last year, at first I didn't believe the prices, in my country allot of this stuff is overpriced and I asked myself where is the catch? But there is no catch, the prices are great and you can find a lot of items that youI wouldn't find elsewhere. The items are carefully packaged and everything arrives in excellent condition. They give you reward points with every purchase and also give out reward points to loyal customers. The proxy shopping for sold out items worked out great for hard to find items.

Excellent service from CDJapan quick dispatch and receiving of items that are packaged very well, have and would always use for the unique Japan only releases. Recommended.

Cant get a refund even tho the item hasnt been sent.
and its been delayed like 3 times

The customer service is great, I purchased 2 products from them and one of them arrived broken. After reporting the issue, they quickly helped out with my issue.

Great place to buy CDs. They have a wide variety especially hifi formats. The purchase process is fast, and the products always arrive very well packaged. And they answer quickly to any query from their customers.

CDjapan has loads of choice, the prices are great and they package it very securely when they ship it.

You won't have any worries when you order from CDjapan

When buying in this store, you get an excellent Japanese quality product in a super reliable package. The service is at the highest level. I only regret that I did not become a client of this store earlier.

It's been many years since I started buying cd and magazines from CdJapan and they never disappointed me.
Their packages are always made with care so my items arrive super protected!

All is super !!!

Hi, I have only bought cds from here, but have done so for a number of years, have also found the service the be prompt and cds well packaged - not just flimsy cardboard mailers. Enquirieshave been answered promptly so I’m pretty happy, thank you

I've been a customer for over a year now. I like the variety and have bought various stuffs from books, mangas, cds, stationary, etc. I love that they give out reward points to loyal customers and they packed items really well. They also have proxy shipping for sold out items on the site which worked out great for hard to find items. Overall it's a great experience.

CD japan is the best site that i know for cds , dvds and goodies exclu japan .
Everything is perfect whether it is the Price , the delivery methods, the availability of the products etc....

Their customer service is the best !!!

The best asset of the site is their proxy service which allows you to order goodies (cds etc...) Available on other japanese website.

The best merch shop from japan, buying from them for 4 years and i never had bad experience, my items always arrived safe and well packed and very fast which i really love it! I do highly recommend this shop! ^^

I have been buying products from cd japan for about five months now and can say in all honesty that the experience has been wonderfull. The cds that I buy are delivered to me swiftly and in pristine condition ,packaged securely.you can tell this company values their customers. I highly recommend them to anyone.

Super-duper website. Tells you all the info you need, like if there are subtitles on dvds, offers you free gifts if available with new release items and has a proxy buying service. Great website and great service!