Utterly victimized and disregarded
One year ago my family and I were involved in a traffic accident, and I must say that the experience with this insurance company has been nothing short of a nightmare. Despite their admittance of liability, I am utterly disgusted by their handling of my damage claim.
The emotional trauma from the accident took time to manifest. We were in shock immediately after the incident, focused on the well-being of our children and the practicalities of the situation. It was only later, after returning home, that the full extent of the emotional distress became apparent. However, instead of understanding this, the company has callously used this as an excuse to offer a measly compensation, disregarding the unequivocal link between the accident and our suffering.
Moreover, their incredibly sluggish response and handling have only added insult to injury. They mention "pre-existing complaints" before the accident, without any substantial medical evidence to support this claim. What??? We are beyond disappointed and frustrated with this entire ordeal. We had hoped that the insurance company would display even a hint of professionalism, but it's evident that their interests lie elsewhere. As victims, our trust and rights have been trampled upon, and the so-called "just compensation" is a cruel joke.
In short, if you're ever unfortunate enough to deal with this insurance company, prepare for an ordeal that will leave you feeling utterly victimized and disregarded.
August 5, 2023
Unprompted review