The customer services team were 5-Stars. We had a tricky situation where an expensive amp wasn’t working. Customer services shipped us an alternative amp at cost even though we had held the original... See more
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First time I have tried using this company, delivery was on time and everything as expected. My builder put up the speakers and cabling to the Amp without any issues. The sound quality is perfect! It... See more
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I bought a 7.1 in wall and ceiling speaker set up from the specialist audio company. Although I did the research for the set-up myself, they had everything I asked for, at the best price I could find... See more
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We got in touch with Specialist Audio when we were asked by our client to install some wireless speakers as part of an office refurbishment. Our usual wholesaler wasn't able to help with the informati... See more
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Company details
About The Specialist Audio Company Limited
Written by the company
The Specialist Audio Company is at the forefront of high quality home audio and architectural speaker systems. We are dedicated to helping our customers plan, purchase, and install fantastic products for everyday audio enjoyment, and we pride ourselves on our outstanding customer service. We’re particularly focused on providing integrated audio solutions which allow our customers to enjoy music, movies, gaming and sports in high quality with minimal impact on interiors.
To ensure our customers get the very best shopping experience and assistance for their project, The Specialist Audio Company operates a number of websites to cater for individual requirements.
Ceiling-Speakers.co.uk is dedicated to helping clients build high quality integrated home entertainment systems for music, film and gaming. It provides the UK's definitive resource to help you plan, purchase, install, setup and enjoy a range of quality home audio solutions. Our highly experienced team of experts, along with our carefully curated product line-up, will help you achieve audio nirvana regardless of your product knowledge.
CeilingSpeakerWorld.co.uk is quite possibly the UK’s best online retail store for custom installation speakers, multi-room audio equipment, and home cinema products. If you already know which combination of products you need, then Ceiling Speaker World is the place to visit, with its extensive product catalogue from quality manufacturers, competitive prices, package deals, and large stocks available for free next day delivery.
SpeakerPoint.co.uk is home to all things audio for the home, garden, and on the move. With an extensive product catalogue consisting of great products from quality manufacturers, hard to beat competitive prices, great value package deals, and free next day delivery, Speakerpoint is the perfect place to browse for your next audio purchase.
The Specialist Audio Company is proud to be a Sonos Platinum Dealer, and we know their products inside and out. In fact, all our staff use Sonos in their own homes! So when you buy Sonos products from us, you know you’re getting the very best advice and professional aftersales support.
Contact info
Plough Lane Studios, 7 Plough Lane, TW11 9BN, Teddington, United Kingdom
- 01932 505124
- sales@specialist-audio.co.uk
- www.ceiling-speakers.co.uk
5.0
Excellent
2K reviews
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Reply from The Specialist Audio Company Limited
Hi Janet
Thank you for taking the time to leave us a review. We're please to hear that shopping with us was a positive experience, and we look forward to helping you again in the future.
Kind regards
The Specialist Audio Company
Started well, ended so poorly
The staff at The specialist audio company when I first contacted them were extremely helpful, that is until DPD (There courier of choice) went rouge with my delivery.
Despite being home at the time DPD advised us delivery would be made we got a notification that we missed the delivery with a photo and time stamp. The strange thing was we were outside the front of the house with the window cleaner at this time. DPD also advised they would not be redelivering to me.
I contacted the store to find out what was going on, they could not understand why DPD was not going to attempt to redeliver.
I had to contact DPD who advised the that the driver was involved in the “Can’t wait project”
Basically they drop your parcels at a depot of their choice and you have no options as the customer!
My equipment, which was not light or little was dropped at a drop off point in a shopping centre with no easy parking nearby.
I had to walk over half a mile carrying two large boxes.
The specialist audio company had no control over this drama and basically told me it’s not their fault and could not guarantee future deliveries would not be affected by this ridiculous project of DPD’s
No compensation was offered by anyone for this nightmare.
I suggest if your ordering from this company to check your DPD drop off first as you might encounter similar problems and you won’t get any help from the company in this regard.
April 7, 2025
Reply from The Specialist Audio Company Limited
Hi Mark,
We're very sorry that DPD have let you and us down on this occasion. We send hundreds of packages via DPD every week and 99.9% are delivered without issue. And in DPDs defence, they do a very good job for us most of the time. No courier is perfect every single time, but we specifically use DPD because they are more reliable than the competition. Your nearest DPD pick-up shop is clearly not located in a very convenient location for collecting large boxes, and we can totally understand that this did not help the situation. However the tracking information does show that DPD did attempt the delivery (including a picture of your front door), and as we understand it, drivers are not able to mark a package as delivered before the 1-hour time slot. As explained, once a package is with DPD we have no control over its path through their network to the customer. Our only option is to intercept the consignment and have it returned to us. If there was anything we could have done to make the situation better for you then we would have been happy to help. We pride ourselves on a high level of customer service which is increasingly rare these days. We have thousands of happy customers, and the majority return to us time after time. Our attention to detail and relationship with the most reliable next day courier means that customers get a very smooth and rapid service from ordering to delivery, and errors and issues are extremely rare. If you feel that you may have better luck with another retailer who uses a different courier, then of course you have that choice as a consumer. But for online purchases of this type we believe we offer the best full package when it comes to friendly helpful advice, great prices, smooth transactions, and efficient after sales support.
Kind regards
The Specialist Audio Company
Reply from The Specialist Audio Company Limited
Hi Luke
Thank you for taking the time to leave us a review. We're please to hear that shopping with us was a positive experience, and we look forward to helping you again in the future.
Kind regards
The Specialist Audio Company
Great advise, great price and an all round great service!!
I was shopping around and didn't totally know what I was looking for, gave these guys a call and was speaking to someone called Jason, got great advice, a brilliant price and the order was delivered the next day, fantastic service all round!
March 31, 2025
Reply from The Specialist Audio Company Limited
Hi Vin
Thank you for taking the time to leave us a review. We're please to hear that shopping with us was a positive experience, and we look forward to helping you again in the future.
Kind regards
The Specialist Audio Company
Reply from The Specialist Audio Company Limited
Hi Derek
Thank you for taking the time to leave us a review. We're pleased that you had a positive experience shopping with us, and look forward to dealing with you again in the future.
Kind regards
The Specialist Audio Company
Reply from The Specialist Audio Company Limited
Hi Oscar
Many thanks for taking the time to leave us a review. We're pleased you had a smooth and speedy shopping experience with us.
Kind regards
The Specialist Audio Company
No Fuss....
No fuss, stress free transaction and arrived within the time stated by the seller. Item as stated. Recommend
March 18, 2025
Reply from The Specialist Audio Company Limited
Hi Robert
Thank you for taking the time to leave us a review. We're please to hear that shopping with us was a positive experience, and we look forward to helping you again in the future.
Kind regards
The Specialist Audio Company
Great service
Great service, product delivered on time and was exactly as described at a very competitive price. I would highly recommend dealing with this company.
March 3, 2025
Reply from The Specialist Audio Company Limited
Hi David
Thank you for taking the time to leave us a review. We're pleased that you had a positive experience shopping with us, and look forward to dealing with you again in the future.
Kind regards
The Specialist Audio Company
Great price
Great price, smooth transaction and fast delivery thank you.
Definitely recommended
February 24, 2025
Reply from The Specialist Audio Company Limited
Hi Sam
Thank you for taking the time to leave us a review. We're please to hear that shopping with us was a positive experience, and we look forward to helping you again in the future.
Kind regards
The Specialist Audio Company
Exceptional customer service!
Exceptional customer service!
Good advice and quick turnaround!
As a client you get the clear feeling that the Specialist Audio team cares about your order.
February 24, 2025
Reply from The Specialist Audio Company Limited
hi Spyros,
And many thanks for taking time to leave us a review, it is very much appreciated.
We at the Specialist Audio Company being audio enthusiasts really like our customers to purchase the best sound they can for their specific requirements, and we hope your ongoing project all goes well having now chosen your equipment, many thanks again and we look forward to helping you in the future.
Kind regards
The Specialist Audio Company
Reply from The Specialist Audio Company Limited
Hi Steve
Thank you for taking the time to leave us a review. We're please to hear that shopping with us was a positive experience, and we look forward to helping you again in the future.
Kind regards
The Specialist Audio Company
Brilliant service
Brilliant service. Highly recommend this company for communication, client service and speed of delivery. Special shout out to Jason who dealt brilliantly with my Q’s and order. Thank you.
February 12, 2025
Reply from The Specialist Audio Company Limited
Hi Dene,
And many thanks for taking time to leave a review, it is much appreciated And only too happy to help with all the Sonos Q & As, we all use Sonos here ourselves so hopefully we can help as come across all issues most have from one time or another . it is one of the reasons to buy Sonos or similar brands from a specialist in Audio who will go the little extra to help out, where as a lot of High Street retailers really do struggle with the technical back up required for most.
We hope you enjoy your system now for many years to come.
regards
The Specialist Audio Company
Great Company
Great product range. Fast delivery with outstanding after sales customer service and technical support. A great company to do business with.
February 10, 2025
Reply from The Specialist Audio Company Limited
Hi Laith
Thank you for taking the time to leave us a review. We're please to hear that shopping with us was a positive experience, and we look forward to helping you again in the future.
Kind regards
The Specialist Audio Company
It bangs
Great product, great service, easy to Install and in the words of my teenagers "it bangs"
February 10, 2025
Reply from The Specialist Audio Company Limited
Hi Duncan
Thank you for taking the time to leave us a review. We're please to hear that shopping with us was a positive experience, and we look forward to helping you again in the future.
Kind regards
The Specialist Audio Company
Tom was extremely helpful with product…
Tom was extremely helpful with product knowledge and I found exactly what I needed at a very good price.
Many thanks, will be buying more soon.
Would highly recommend.
February 10, 2025
Reply from The Specialist Audio Company Limited
Hi Patrick
Thank you for taking the time to leave us a review. I'm glad I could help, and we look forward to dealing with you again in the future.
Kind regards
Tom
The Specialist Audio Company
Perfect purchase experience
Arrived in perfect condition 20 hours after ordering. Nice chat with salesman. Best price in U.K.
February 13, 2025
Reply from The Specialist Audio Company Limited
Hi Peter
Thank you for taking the time to leave us a review. We're please to hear that shopping with us was a positive experience, and we look forward to helping you again in the future.
Kind regards
The Specialist Audio Company
Good price and while there was a short…
Good price and while there was a short delay to the expected delivery date, the goods arrived in good shape and as expected.
February 3, 2025
Reply from The Specialist Audio Company Limited
hi Jeff,
And many thanks for taking time to leave us a review, it is very much appreciated and we hope you enjoy your new speakers for many years to come.
Also on deliveries we only use DPD tracked, and they only collect parcels on working weekdays Mondays to Friday, they do not offer a weekend collection currently, as your order was placed on a Saturday it was shipped on the Monday and delivered on the Tuesday, i am not sure we could have delivered it any quicker unfortunately.
kind regards
The Specialist Audio Company
After spending considerable amount of…
After spending considerable amount of money on a bathroom the last jewel in the crown was to have ceiling recessed speakers. I must of bugged with about five phone calls plus emails but his knowledge was invaluable. I chose Lithe speakers that sound great with a rich bass and have magnetic speaker covers so you can get sprayed to match the paint of the ceiling. So, thank you again.
February 10, 2025
Unprompted review
Reply from The Specialist Audio Company Limited
hi Jang,
many thanks for taking time to leave us a review, it is much appreciated. And very happy we were able to help out on this occasion, we hope you enjoy your speakers again for many years to come.
regards
The Specialist Audio Company
Reply from The Specialist Audio Company Limited
Hi Mark
Thank you for your feedback. We really appreciate you taking the time to leave us a review. We're glad that your shopping experience with us was smooth and straightforward, and we look forward to helping you with more audio purchases in the future.
Kind regards
The Specialist Audio Company
Good Price good service
January 30, 2025
Reply from The Specialist Audio Company Limited
Hi Paul
Thank you for your feedback. We really appreciate you taking the time to leave us a review. We're glad that your shopping experience with us was smooth and straightforward, and hope you enjoy new speakers, we look forward to helping you with more audio purchases in the future.
Kind regards
The Specialist Audio Company
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