The Specialist Audio Company Limited Reviews 

1,870
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and efficient delivery service, noting that orders arrive promptly, seamlessly, and securely packaged ready for immediate household setup. Many buyers also appreciate the highly competitive prices offered across the entire catalog alongside expert advice provided by extremely knowledgeable staff on various audio products. However, some people mentioned encountering initial issues involving faulty components or damaged items upon delivery arrival. Despite these occasional problems, consumers generally found that customer support quickly resolved matters and successfully provided prompt replacements without any unnecessary fuss.

What people talk about most

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting prompt and efficient shipping.... See more

Product

Consumers find product quality to be outstanding, frequently praising the incredible sound performance, great... See more

Service

People report positive experiences with service, frequently highlighting excellent support and quick... See more

Price

Clients share satisfaction on price, noting very competitive rates and finding the best deals available... See more

Staff

Reviewers highlight great satisfaction with the staff, frequently praising the expert advice and informative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer services team were 5-Stars. We had a tricky situation where an expensive amp wasn’t working. Customer services shipped us an alternative amp at cost even though we had held the original... See more

Company replied

Rated 5 out of 5 stars

First time I have tried using this company, delivery was on time and everything as expected. My builder put up the speakers and cabling to the Amp without any issues. The sound quality is perfect! It... See more

Company replied

Rated 5 out of 5 stars

I bought a 7.1 in wall and ceiling speaker set up from the specialist audio company. Although I did the research for the set-up myself, they had everything I asked for, at the best price I could find... See more

Company replied

Rated 5 out of 5 stars

We got in touch with Specialist Audio when we were asked by our client to install some wireless speakers as part of an office refurbishment. Our usual wholesaler wasn't able to help with the informati... See more

Company replied


Company details

  1. Hi-fi shop
  2. Audio Visual Equipment Supplier
  3. Electronics Store
  4. Home Theater Store
  5. Home Audio Store

About The Specialist Audio Company Limited

Written by the company

Ceiling Speakers - www.ceiling-speakers.co.uk

The Specialist Audio Company is at the forefront of high quality home audio and architectural speaker systems. We are dedicated to helping our customers plan, purchase, and install fantastic products for everyday audio enjoyment, and we pride ourselves on our outstanding customer service. We’re particularly focused on providing integrated audio solutions which allow our customers to enjoy music, movies, gaming and sports in high quality with minimal impact on interiors.

To ensure our customers get the very best shopping experience and assistance for their project, The Specialist Audio Company operates a number of websites to cater for individual requirements.


Ceiling Speakers - www.ceiling-speakers.co.uk

Ceiling-Speakers.co.uk is dedicated to helping clients build high quality integrated home entertainment systems for music, film and gaming. It provides the UK's definitive resource to help you plan, purchase, install, setup and enjoy a range of quality home audio solutions. Our highly experienced team of experts, along with our carefully curated product line-up, will help you achieve audio nirvana regardless of your product knowledge.


Ceiling Speaker World - www.ceilingspeakerworld.co.uk

CeilingSpeakerWorld.co.uk is quite possibly the UK’s best online retail store for custom installation speakers, multi-room audio equipment, and home cinema products. If you already know which combination of products you need, then Ceiling Speaker World is the place to visit, with its extensive product catalogue from quality manufacturers, competitive prices, package deals, and large stocks available for free next day delivery.


Speakerpoint - www.speakerpoint.co.uk

SpeakerPoint.co.uk is home to all things audio for the home, garden, and on the move. With an extensive product catalogue consisting of great products from quality manufacturers, hard to beat competitive prices, great value package deals, and free next day delivery, Speakerpoint is the perfect place to browse for your next audio purchase.


Sonos Platinum Dealer - The Specialist Audio Company Limited

The Specialist Audio Company is proud to be a Sonos Platinum Dealer, and we know their products inside and out. In fact, all our staff use Sonos in their own homes! So when you buy Sonos products from us, you know you’re getting the very best advice and professional aftersales support.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,870)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great service

November 25, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Andy

Thank you for your feedback. We really appreciate you taking the time to leave us a review. We're glad that your shopping experience with us was smooth and straightforward, and that you're enjoying your new speaker system. We look forward to helping you with more audio purchases in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Great comms and advice. Thanks!

Great comms. Great service. Pre purchase advice by email was first rate and really helped me

November 20, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Anish

Thank you for taking the time to leave us a review. We really appreciate the feedback, and we are glad we could help on this occasion, and hope you enjoy your new speakers for many years to come .

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

10/10 start to finish the product is…

10/10 start to finish the product is fantastic..

November 21, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Ben

Many thanks for taking the time to leave us a review. I'm glad we could help find the right speaker for your requirements.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Very easy to.set up

Very easy to.set up. Sound good initially. But its a bare room. Will be so much better once the furniture is it

November 11, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Tristan

Thank you for taking the time to leave a review. It's good to hear that the installation and setup of your Bluetooth speakers was straightforward. And yes, an empty room will be a bit 'live', so the sound will definitely improve once everything is in place.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Excellent

Fast delivery and it was cheaper than everywhere else.

November 11, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Ben

Thank you for taking the time to leave us a review. We really appreciate the feedback, and I'm glad we could help on this occasion, and hope you enjoy your new speaker.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Easy to do business with

Very clear information on the website enabled me to make an informed choice. Competitive pricing. Delivery exactly as advertised, what's not to like?

October 30, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Kevin

Thank you for taking the time to leave us a review. We really appreciate the feedback, and I'm glad we could help on this occasion, and hope you enjoy your new speaker.

Kind regards

The Specialist Audio Company

Rated 4 out of 5 stars
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Geoff,
Many thanks for taking time to leave us a review, it is very much appreciated. Companies like ourselves rely on good feedback and good reviews for our business to succeed, we pride ourselves on offering competitive pricing, help and advice where small business's like us excel. We do hope you enjoy your new Sonos products for many years to come, although we would like to know what we could have done better on your order this time? so in future we keep up our 5 star service, help and advice our customers have become used to.
kind regards
The Specialist Audio Company

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, advice and communications from Tom. Highly recommended. Will definitely be coming back to these guys for my next purchases

October 22, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Martin

Many thanks for taking the time to leave us a review. We really appreciate the feedback. Good luck with the project and I hope we can help you with further purchases in the future.

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars

Quick knowledgable response

Quick response with knowledgable and helpful reply.
Delighted with all their assistance
Very helpful indeed

October 21, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Robin

Thank you for taking the time to leave us a review. We really appreciate the feedback, and I'm glad we could help.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Lovely speakers

Lovely speakers, super speedy delivery

October 14, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Lucia

Thank you for taking the time to leave us a review. And great to hear that you're enjoying the speakers.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Dogs Bollocks

This company gave me banging service, great advice and super quick next day delivery. I haven't unpacked the parcel yet as I am not quite ready to yet and I want to keep them safe, but the auditory anticipation is high.

October 24, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Alex

Thank you for taking the time to leave us a review. We really appreciate the feedback. I'm glad we could help with your purchase, and I've no doubt you will enjoy the speakers once installed.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Clean website that was easy to navigate

Clean website that was easy to navigate

October 23, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Bridget

Thank you for taking the time to leave us a review. We're glad you found the website easy to use.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Excellent

Smooth ordering, speedy delivery, packaged really securely, great product that sounds so much better and louder than expected 😁

October 22, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Julie

Thank you for taking the time to leave us a review. And great to hear you're enjoying your new speaker.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

No issues

a good product at a good price delivered by a good company.

October 17, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi John

Thank you for taking the time to leave us a review. And we look forward to helping you again in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Excellent service

Excellent service - reliable, efficient and competitive. Thoroughly recommended.

October 18, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Richard

Thank you for taking the time to leave us a review. We really appreciate it. I'm glad we could help recommend the right speakers for your requirements, and look forward to assisting you again in the future.

Kind regards,
The Specialist Audio Company

Rated 5 out of 5 stars

Speedy delivery, well packaged

Prompt service and arrived well packed and timely

October 17, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Mark

Thank you for taking the time to leave us a review. And we look forward to helping you again in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Really fast prompt delivery and well…

Really fast prompt delivery and well packaged as well. Thank you - would definitely buy again

October 17, 2024
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Bejjel

Thank you for taking the time to leave us a review. And we look forward to helping you again in the future.

Kind regards

The Specialist Audio Company

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