Cellification Reviews 202

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often highlighting the quality and accurate descriptions. Many appreciate the competitive pricing and the reliability of the delivery service, with several mentioning fast shipping and timely arrivals. People also praise the helpfulness of the staff and the ease of the ordering process. However, some people were dissatisfied with their orders, citing issues such as receiving incorrect items or items not matching the description. There were also instances where customers experienced unexpected order cancellations without clear explanations. A few reviewers also mentioned slow shipping procedures.

What people talk about most

Product

Users describe positive interactions with products. Many customers praise the accurate product descriptions,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and reliable... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the easy ordering process, quick... See more

Quality

Clients share positive opinions on quality, with many praising devices arriving brand new, unlocked, and... See more

Price

Reviewers mention positive feedback about price. Many customers found great deals and excellent prices, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a phone recently from here. Experience using this device has been smooth. It connects quickly on my carrier and signal strength stays stable indoors. The screen buttons and speaker feel well balan... See more

Rated 5 out of 5 stars

very good knowledge reps placed an order they deliver the same day using local delivery service. same day shipping only cost $10 they also helped me to setup the phone very happy with my purchase and... See more

Rated 5 out of 5 stars

Found exactly what I needed for my elderly father who wanted a simple flip phone. The Verizon unlocked device works perfectly and the price was significantly lower than retail stores. Shopping experie... See more

Rated 5 out of 5 stars

This is my 2nd experience with buying from them. They offer good deals and their shipping is reliable. I would recommend doing business with them. Their catalog is big and they are very helpful and co... See more


Company details

  1. Cell Phone Store
  2. Electronics Store

Written by the company

Cellification.com | Cellular Gratification - Unlocked Cell Phones T-Mobile ATT GSM IDEN CDMA Apple Blackberry Sprint Verizon (Canada) Rogers (Canada) Bell (Canada) Telus Alltel Casio HP HTC MetroPCS USCellular Cricket Nextel Boost Kyocera LG Motorola Nokia Palm Panasonic Pantech PCD Samsung Sanyo Sidekick Sony Ericsson ZTE Wireless Accessories ZZZdec09 unlocked cell phones, cellular, mobile, wireless, alltel, att, cricket, tmobile, verizon, sprint, nextel, us cellular, gsm, cdma, unlocking, no contract


Contact info

4.0

Great

TrustScore 4 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Honestly

Honestly, one of the smoothest online tech purchases I've made. The device arrived sealed, fully functional, and exactly as described. Thumbs up from me.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

The slowest shipping procedure I've…

The slowest shipping procedure I've ever encountered. Don't expect your delivery quickly. 2 weeks to receive delivery is ridiculous. Never using Cellification again and advising others against it as well.

July 31, 2025
Unprompted review
Cellification logo

Reply from Cellification

We're very sorry to hear about your experience and truly apologize for any frustration caused by the delay.

After reviewing the order placed for
Vincent J. Ugarte
6349 Orchard Park Dr, Unit 2,
Greeley, CO 80634,
we confirmed that the free shipping option was selected at checkout. This method clearly indicates an estimated delivery window of 6–8 business days, not including weekends or holidays. While most orders arrive within that timeframe, occasional delays with the carrier can occur.

We understand that waiting longer than expected is frustrating, and we’re always working to improve both our fulfillment speed and communication. We appreciate your feedback and would be happy to assist further if you’d like to discuss the order in more detail.

Thank you for giving us the opportunity to respond.

Rated 1 out of 5 stars

Unboxed, wrong color, no protective film – very disappointed

I ordered a Google Pixel 7a in Sea color, but the phone arrived in a plain white cardboard box with sticker marks and no branding whatsoever. The phone had no protective film and was simply wrapped in a loose plastic bag that wasn’t even sealed. The color is completely wrong — it’s a dark blue instead of the one I ordered.

There is no way to tell what this phone even is. How can I know it’s new and genuine? The box contained absolutely nothing — no receipt, no markings, no warranty, nothing at all. It honestly felt like someone just threw in their used phone. This is completely unacceptable, especially since the website didn’t mention anything about the phone being unboxed or not new.

I’m extremely disappointed with this store. It's a huge waste of time, and I sincerely hope I can return this item and get a full refund.

July 20, 2025
Rated 5 out of 5 stars

Found exactly what I needed for my…

Found exactly what I needed for my elderly father who wanted a simple flip phone. The Verizon unlocked device works perfectly and the price was significantly lower than retail stores. Shopping experience was smooth from start to finish.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Do Your Research

I emailed the company in regards to whether a couple of their products were actually new or brand new as advertised. I never got a reply answering my questions. Beware, that their products may not actually be as advertised. The company does not appear to be a BBB accredited business. Do a search on company name and BBB.

June 3, 2025
Unprompted review
Cellification logo

Reply from Cellification

We take all customer inquiries seriously, and it's unfortunate to receive a negative review from someone who has never made a purchase from our company. We want to clarify several false claims made in this post:

Our company is rated A+ with the Better Business Bureau (BBB) — this can easily be verified by visiting the BBB website and searching our business name.

The Kyocera E7200 is sold as brand new in the original box, and includes a full manufacturer's warranty, as clearly stated in our listings.

The claim that we are “not BBB accredited” is misleading. BBB accreditation requires businesses to pay membership fees, and while not all A+ rated businesses choose to pay for accreditation, our A+ rating reflects our long-standing reputation and customer service.

Unfortunately, it appears this review was written with the intent to defame our company without ever having conducted business with us. We encourage all potential customers to verify facts independently and reach out to us directly at 954-323-4466 with any questions — we’re always here to help.

Rated 1 out of 5 stars

I did my order 04/04/2025

I did my order 04/04/2025, until today, after they sent a shipping information that was cancel for them before pickup by the carrier. Today 4/15/2025 I have do not any status order after calling them two time, after that I keep call with any successful information or status or refund. Or I lost my money ... I hope do not the last!

April 15, 2025
Unprompted review
Cellification logo

Reply from Cellification

web order #5725
Hector Marte
8027 SUN VISTA WAY
ORLANDO FL 32822.

Please note that your credit card was never charged, as the transaction was declined at the time of purchase. Although a shipping label was generated, the package was never picked up by the carrier, and the order was subsequently canceled on our end before any payment was processed.

We understand your concerns, but it appears there may be some inaccuracies in your review, particularly regarding the charge and shipping status. We kindly ask that you consider updating or removing the review to reflect the correct information.

If you’d like, we’re happy to provide documentation confirming that no payment was processed.

Thank you for your time and understanding.

Rated 1 out of 5 stars

They "sold" me phone January 27 (and…

They "sold" me phone January 27 (and first of all take my money). January 30 the order was canceled by Cellification.com after start of fake USPS shipping. They said that phone was out of stock. Now February 9 but I still haven't money back. Seems, Cellification just stole my money.

January 30, 2025
Unprompted review
Cellification logo

Reply from Cellification

We sincerely apologize for the inconvenience and frustration this situation has caused you. We understand how important it is to receive both your order and any necessary refunds in a timely manner.

It appears that your order was canceled due to the item being out of stock, and we truly regret any miscommunication regarding the refund process. Refunds typically take a few business days to process, but if you haven’t received yours yet, please contact our support team with your order details, and we will prioritize resolving this for you immediately.

We value our customers and are committed to making this right. Please reach out so we can assist you further.

also our records indicated full refund was issued on Feb 5th i am sure it will post to you by tomorrow

Rated 5 out of 5 stars

Best in business

Best in business! Cannot beat their prices and customer service. They offer a wide range of phones contract free and unlocked for any service. Phones come as advertised and packaged neatly to ensure safety for your item. They are truly on top of their game and I would gladly be coming for more.

February 8, 2025
Rated 2 out of 5 stars

Two defective units. Not as advertised.

I ordered a hotspot from Cellification and when I powered it up the unit was stuck in a boot loop and was unusable. They approved an exchange but the second unit I sent had a defective battery that was bubbling and not holding charge. Additionally, that unit wasn't unlocked even though I purchased an unlocked device. Overall I chose Cellification because of their low prices, but in the end I ended up spending more because of having to ship a defective unit back to them, purchase a new battery, and unlock the device myself. To me this is shady behavior.

April 15, 2024
Unprompted review

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