Center Parcs NL Reviews 

What an amazing excuse of a company, besides scamming its users by thinking the normal price is all you pay, you're paying more by default. Besides that, the bowling lane is not straight, horrible experience 1/10 wouldn't recommend

Due to an illness in the family, we had to cancel our trip. As we had the insurance and was cancelling well in advance, I didn't expect this to be a problem. We only received 70% of our refund from Centre Parcs and had to claim the rest through the insurance provided by Europ Assistance. This company is terrible and doing everything to get out of paying... total scam.

Never allow the staff to book for you on the phone, unless you are 100% sure about that.

I was looking for last minute discount for may vacance, but didn’t completed the booking and left my window tab open, thinking to discuss with my wife. Not before long, I got a call from centerparc staff, offering me book for me with discount price, since the price went up while I was looking into that. Sounds very weird, but he said you can cancel later if you don’t want it, without mentioning what the consequences will be if I don’t cancel it on time. Luckily enough, I didn’t pay a single penny yet. They did it without deposit since I was not sure and didn’t confirm I will book.

After then, we booked another trip to outside EU, thus we wanted to cancel only possible by phonecall which is super difficult to connect.

I tried to call but after 20 min on the line, the staff said she doesn’t speak English, will get another one on the line, never connected after that. Finally today, after few trial everyday, I got someone on the call who ‘discussed’ with other colleague only to say that I have to pay 150 euro of cancellation fee or I can rebook free of charge (which I don’t trust, since the manual says if new booking is cheaper than current one, you will still need to pay the difference.).

I will sit and watch how they gonna charge the cancellation fee out of nothing. (I paid nothing until now)

Anyway, provided that many bad experiences from many people and my own, I will never go there again even for the swimming pool. Definitely I will tell anyone who consider to go there ‘never ever try that’.

Update : after payment due (19-mar), called service center again. When I told the staff that I want to cancel it, he simply processed it without asking further question. Very confusing. I think this is a special case when you didn’t pay for the booking. I guess they judged this case as ‘nothing yo earn’

Update 04-07-2023
They sent an email that I need to pay 150 euro for the cancellation. How embarassing!

19-07-2023
Now they threat like this
Mochten wij binnen de gestelde termijn geen betaling van u ontvangen, dan zullen wij genoodzaakt zijn om de vordering uit handen te geven aan een incassobureau. Hieraan zijn kosten verbonden, deze zullen tevens voor uw rekening zijn. Wij hopen dat u het niet zo ver zult laten komen. Mocht uw betaling en dit bericht elkaar gekruist hebben dan kunt u dit bericht als niet verzonden beschouwen.

04-09-2023
As they keep sending me the same request to pay, I contacted CS arianne, but they closed the case saying they will make sure this will not happen again but I still have to pay. What ridiculous reaction it is?

really bad service we didn't get our towels there was no welcome or help you got a card in your hand then you were thrown away bad service bad employee angry they don't smile they look very angry regretted I spent my money in that place will recommend you not to go over there it's the worst place disgusting and the houses smell and it's hot and you can only book the electric cars if you order it via the Dutch website everything is just booked but it's all outside really miserable place

Complete rip off, booked insurance via Center Parcs who sold trip insurance from Europ Assistance. We had to cancel as we could not travel as my mother got ill back in the UK. We booked Multi Risk All-Inclusive insurance. They refused to pay and wanted me to upload medical information for my mother who was not travelling and has nothing to do with the booking. Complete rip off, but more so shame on center parcs for selling their insurance. We will never stay with yoiu again......

The waiting time on the phone is unacceptable! I have to cancel my booking and there is no other way to do it but a phone call. I have tried to call them 2 time and every time I had to wait on the line for about 45min. This is unacceptable. Very poor support. No way to manage your booking online. Very disappointed.

Reviews from this year across different sources for the Heijderbos park have been very negative, almost to the point that I would not have booked, especially given that we had a very bad experience in Center Parcs Eiffel a few years ago. However, most reviews did seem to be negative because of construction work in the park or because of unrenovated cottages, so we took our chances anyway, and I was very positively surprised.

The (modernised) cottage was very cozy and clean. I quite liked the materials that had been used. The park is very green with high trees and ponds and at least in our location (area 5, cottage 593), it was very peaceful.

We rented a gokart at a reasonable price, and when we returned that, we decided to rent bikes as well for a day, again at a reasonable price. We cycled to Germany (3km through forest and between fields) and back, but also used the bikes to cycle to the pool and so on.

The pool (Aqua Mundo) was good and clean. We visited at a very busy time (school holiday in Holland), so it was rather crowded which made it a bit annoying. The different slides are fun and there are also two pools for very small children.

I expected the restaurants and the shop inside the park to be overpriced, but that was not really the case. Service was very friendly everywhere.

Overall, can definitely recommend staying in this park!

Trip is cancelled, I bought cancellation insurance and the reason of cancellation falls within their cancellation policy. I have bought another trip with the same Center Parc location so they don't lose money.
Now I am asking money back from the cancelled trip. but CenterParcs pushed me to RolEurop.com, which has another name: Europe Asisstance. And this insurance company Europe Assistance keeps playing tricks with me to delay processing and avoid paying me back.
CenterParcs: I am writing on all social media about this, if you don't contact me this will get worse.

Cancelled trip: check in 20th, check out 25th Oct 2021 at Les Bois Francs, family name Phan

What an embarrassment of a company.

As many others already wrote, Center Parcs insurance is a complete scam.

A relative is going through cancer treatment and we thought of spending, probably the last, holiday together in a Center Parcs.

Well aware that health conditions may aggravate prompting the need of a cancellation I called Center Parcs for advice on what would have been the best course of action to ensure we could cancel at any time.

The operator lied on all aspects of the booking. The price, the insurance conditions, the risks, everything.

She convinced us to purchase the most expensive insurance they offer. Then pushed us to book as fast as possible with the claim that their locations would have been fully booked in a matter of weeks.

Long story short: my relative health deteriorated and we can no longer travel to the location we booked.

I called to cancel and I was told that it's not possible anymore and I've to call the insurance company.

After 7 WEEKS the insurance company simply denied my claim. No calls, contact or communication of any kind.

That's it. Bye bye to several thousand euro.

What a shameful and despicable business.

CenterParcs' insurance is a scam. I booked a vacation with an all risk insurance to be on the safe side. Had to cancel due to my mother in law's unexpected illness. My claim was denied without explanation and without the possibility to contact a representative. Huge disappointment and waste of money.

Covid-19 victims. Stay canceled May 22 - May 29.
Until today no refund, only "Case Closed" email.
I remember Center Parcs from the time they were Sporthuis Centrum, what a difference. They went from hospitality to stealing and rip off.
Who knows maybe they will ever refund, I started a legal action.

Customer service does not exist here at all!

I do understand the difficult time for everyone right now due to Covid-19, however Center parc has made this time even worse.

We booked our family weekend which got cancelled due to Covid-19. As we tried not to cancel the stay at the Center parc and rearrange a date, that would fit for every family member (including the once coming from abroad), we realized how bad Center parcs service is!

They told us to pay even more, than we already did and when we refused and asked for our money back, they bluntly said that we won't get our money back, just a Voucher.
We tried also to come up with different solutions, such as maybe getting a little discount, however Center Parc wasn't willing to do anything for us.

According to the ACM we have the right to get our money back !

It's a simple contract, we pay, and we receive a service.
Here we paid and we receive nothing at all!

Instead of making us wanting to come to the park and relax with our family, we are getting more and more frustration and headaches!

Due to this bad "service" I won't ever want to go to the center park. This is just sad. And as I can see, we aren't alone with this situation.

So dear center parc, time to have an actual customer service and make your potential clients feel welcomed rather than make them hate dealing with you.

Still waiting to receive our money back !

fraud at its worst.
we cancel our stay on April 21st.
the next day they raised the balance.
that's over 700 euros they illegally withdrew from our account.
since then it has been impossible to get in touch with their customer service!
this is the last time we gooing to book a stay at center parcs.
we have otherwise been very satisfied in the past.

Book only through Center Parcs as they do not recognize other booking systems. You cannot log in to book Parc facilities if you do not book through them. This is the reply from Center Parcs
"Because you booked by 'Booking.com', it's not possible to set up an account on our site."

Nasty experience working there, would never recommended it to anyone. Terrible management.

IN TWO TIMES THAT I HAVE BEEN I REALLY ENJOYED A LOT WITH MY DAUGHTER. THE WATER SKI AND MONTANA ARE AMAZING.

Centerparks is top! !