Central Moves Ltd Reviews 36

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Central Moves have handled my domestic move before Christmas. Now that we have finally settled down in our new home I have found the time to write about our positive experience. The whole team has bee... See more

Company replied

Rated 5 out of 5 stars

Cannot rate Central Moves highly enough. From reaching out to Shaq and Ash in the office to arrange a short notice flat emptying, to meeting the team (Alfie and Reece) on the day of the move - everyth... See more

Rated 5 out of 5 stars

Central Moves were excellent from start to finish in our move from South West London to Bath. They handled all aspects of the booking, packing, removal, storage and delivery of our belonging with... See more

Rated 5 out of 5 stars

Very friendly and professional. Took care of my belongings and followed my instructions. I recommend them highly.

Company replied

Company details

  1. Shipping Company

Written by the company

Central Moves we specialise in the removals and moving of families and individuals household goods, personal effects and motor vehicles throughout England, Scotland, Wales & Ireland also Europe including France & Spain and shipping worldwide to Canada, USA , Australia & South America. Just let us know your destination and Central Moves will take care of every aspect required to move your items safely. We are one of the UK’s quality assured removal companies who combine specialisation with our total commitment to providing a professional and personalised service, which this is why thousands of families and individuals have entrusted Central Moves with their home removals, furniture removals and personal effects.


Contact info

4.8

Excellent

TrustScore 5 out of 5

36 reviews

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Rated 5 out of 5 stars

I can honestly say that Central Moves…

I can honestly say that Central Moves displayed the winning ingredients: Responsive; Reliable; Trustworthy and Personable. Both the back office and the removal crew were straightforward, helpful and made our move uncomplicated. Would definitely recommend.

September 6, 2021
Unprompted review
Central Moves Ltd logo

Reply from Central Moves Ltd

Thank you JG for your Kind words and praise, I will pass your comments onto the crew and Office.

Rated 5 out of 5 stars

Central moves are your company if you need removals

I recently used central moves to move my father. From the moment I called them they were friendly yet professional. Unlike other quotes I looked into I didn't have to do a online tick sheet or a video and send it to them?, Central moves straight away offered to come a view my father's property at the earliest convenience for us. The price they gave was a true reflection of the job I had asked them to do and I was very happy with the price. They came the day before the move and packed my father's house up 80/90% a four person team who were polite, certious and professional.
On the day of the move it was as stress free as they could have made it. The 3 person team arrived on time and left with absolutely everything in good time.
On arrival there was no damage and the team of Paul, Alfie and Ryan were fantastic, unfortunately the 4th person was needed elsewhere on the day of the move and my father didn't get their name however they were all friendly and professional throughout. The house was delivered safe and sound and unpacked into my father's new house without question. They were fast and efficient. The whole experience was fantastic. I would definitely recommend Central moves over other local companies.

August 25, 2021
Unprompted review
Rated 5 out of 5 stars

Super moving experience

We recently moved with Central Moves and had a fantastic experience. The booking was simple and the team that came out were great. Fast, professional and courteous. Would recommend them to anyone.

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Central Moves were excellent

Central Moves were excellent from start to finish in our move from South West London to Bath.

They handled all aspects of the booking, packing, removal, storage and delivery of our belonging with ease.

They even took into account the new Clean Air Zone implemented in Bath and sent vans that were compliant and avoided the charge.

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Central Moves Removals & Storage, Twickenham

Central Moves, removals and storage based in Twickenham, handled my move in central London last week and made a deeply stressful move (the culmination of a long, emotional housing journey) completely easy. From start to finish, office staff were professional, helpful and courteous. The team who did the move were supremely professional, knowledgeable, funny and nothing was too much for them. They handled my furniture and belongings with so much care and respect. They disassembled my sofa, ottoman beds and single beds and reassembled them perfectly at our new home.
I cannot sing their praises enough and thank you doesn’t really cover it.
I highly recommend this company.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Move last month

I used Central Moves for my move in March. John and Ricky turned up early, dismantled a heavy wardrobe and moved all my boxes and furniture quickly.

They were both friendly and efficient and I was very pleased to have chosen this company.

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Very smooth process from start to finish

Very smooth process from initial survey to moving in. Nothing was too much effort. The removal team arrived on time, were very friendly and professional. The move went smoothly and made what is normal a stressful process feel easy. A big thank you to the crew and the supporting staff.

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

We wanted to say a really big thank you…

We wanted to say a really big thank you to the team that packed and moved us last week.
They were all really efficient, took great care and seemed very proud of the work they were doing.
Best of all, they were all nice people, very cheerful and nothing was too much trouble.
Great service throughout from the survey, quote, packing and moving.
Thankyou.

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Central Moves have handled my domestic move before Christmas. Now that we have finally settled down in our new home I have found the time to write about our positive experience. The whole team has been very prompt and helpful. The crew handled brilliantly my grand piano and high valued antique furniture. All necessary measures were taken from covering the floors and using special gloves. I really appreciate the care and expertise of this company and would highly recommend them to anyone. We will definitely be using them again for our next move!

January 19, 2021
Unprompted review
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Reply from Central Moves Ltd

Thank you for your Kind words, i will pass your comments to the Crew.

Rated 5 out of 5 stars

Couldn't recommend enough

I recently had the pleasure of Central Moves assisting with my move. I was filled with complete confidence from my first point of contact to the crew leaving having completed my move. They were exceptional from the off and had my complete trust whilst in my property. Very reliable, honest group of guys who I couldn't recommend highly enough.

January 19, 2021
Unprompted review
Central Moves Ltd logo

Reply from Central Moves Ltd

Thank you for your kind words.

Rated 1 out of 5 stars

Get them if you want someone to steal you

One of the movers (who happens to be the brother of the owner) STOLE cash from one of the handbags being packaged. Not only that, the team managed to break one of the desks and reassemble the wardrobe incorrectly.

No longer registered with the BAR (as opposed to their T&C's), insurance doesn't cover cash (or so they claim) and hey, they told us to report it to the police as if there is any piece of evidence for the police to do anything. AVOID AVOID AVOID.

January 17, 2021
Unprompted review
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Reply from Central Moves Ltd

We have moved this client twice in 12 months and both times we have arrived on site to find that furniture needed to be disposed of -service which we were not informed or agreed in advance
The broken desk was one of these furniture items which was already broken.

While flat pack furniture can be tricky to dismantle and reassemble as by design it’s not meant to be taken apart multiple times, we did put it back together as required. No comments or feedback were made at the time of delivery or at any other time other than this review.

Missing cash was reported to the office some days after the move which we take very seriously. We interviewed all members of staff but we didn’t find anything to suggest a theft happened. We told the client to report it to the police to get it investigated properly, which he seems to be avoiding. Having said that we expect clients to handle their valuables personally. Clause about cash not covered is clearly mentioned in our quotation by our Insurance (all items listed in the T&CS and Insurance memorandum on original quote and current quotes since leaving BAR). Our staff are police checked through the DBS system including the owners.


Yes we have resigned our membership to the BAR through choice but remain members of the Association of independent movers with hundreds of fantastic reviews from clients https://www.aimovers.org.uk/members-directory/173/central-moves-ltd/.
AIM has a very good Code of Conduct and dispute management system run by FHIO https://www.fhio.org/ which is totally independent.

We always welcome feedback good or bad -we only require that they are factual and honest. We feel that this review is neither. The reviewer has accused our staff of committing a crime but has not involved the police or presented any evidence to us or to the police.

Rated 5 out of 5 stars

The guys were helpful

The guys were helpful, efficient and great to work with. They couldn't do enough to make the experience as painless as possible.

I would recommend the company every time

November 11, 2019
Unprompted review
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Reply from Central Moves Ltd

Many Thanks for your feedback Sue, i will be sure to pass on your kind comments to the Crew!

Rated 5 out of 5 stars

If you need to move use these guys, they're great

If you are looking for a removal firm who does what it says on the tin look no further than Central Moves. From start to finish the service was excellent. From Aileen on the phone to the lads who did the move I cannot fault these guys. They packed our three bedroom house in a day, put it all into their own storage (as there was a gap between selling and completion on our new place) and delivered on time on the moving day, unloading the whole house in less than 3 hours. Finding a decent removal company was a headache I didn't need and these guys were friendly, efficient and often amusing. One word, Superb. Thank you Central Moves, highly recommended. Mark Longman (a happy customer)

June 22, 2017
Unprompted review

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