Centrum Air Reviews 29

Horrible support, answers literally any time they want whether its midnight or midday and no solutions to problems!
The plane overall is good just bit tight as every low coster basically
Delayed my flight for 24 hours its not even first time happening, last time m my flight was delayed for 6 hours right at the airport we had to wait

On a 2 April about 80 people couldn't fly cause they sold more tickets than seats
And my ticket was on 1 April it's changed on 2 but this disaster company doesn't care about human rights

I had a very disappointing experience with this airline.

My flight was delayed by more than 6 hours, which caused my transfer time to increase to nearly 10 hours. Despite such a long delay, no proper assistance was provided. There were no meal vouchers, no clear communication, and no effort to support passengers during the wait.

What made the situation worse was the lack of customer service. I could not contact to airline even.

Overall, very poor service, no accountability, and a frustrating experience. I would not recommend this airline.

Wallahi, please stay away from this garbage company, just please stay AWAY even if it’s FREE!

This was one of the worst airline experiences I have ever had. The onboard staff were very rude. When I asked for napkins, they simply said they didn’t have any. In my opinion, the main asset of any airline should be its crew members, but the service quality here was absolutely zero.

The aircraft itself was old, the toilets smelled bad, and the meals were not tasty at all — the rice was even undercooked. The airplane didn’t have any TV or entertainment system, so during the 7.5-hour flight you have to entertain yourself the whole time.

The worst part was the flight delay of six hours. Unfortunately, there are no alternative direct flights between Tashkent and Guangzhou, otherwise I would definitely choose another airline.

I am a frequent flyer, so I can easily compare with other international airlines. On most foreign airlines, the cabin crew are polite, always smiling, and very helpful. It really makes a difference.

I don’t understand why it has to be like this. Why can’t the company hire more presentable employees with a better attitude and professional manners?

Centrum Air left an infant without a ticket and made empty promises. Disgraceful.
I don’t know where to begin with Centrum Air, but people need to know what kind of airline this is before they book with them.
My sister is a single mother travelling with two kids — a six year old and an infant. Her infant’s return ticket was never issued due to a problem between Centrum Air and the booking platform. Fine, things go wrong. What is not fine is how Centrum Air handled it.
When my sister reached out to Centrum Air directly, desperate for a solution with a return flight approaching in less than 24 hours, they were sympathetic on the phone. They told her not to worry. They told her she didn’t even need to come to their offices — they would handle it over the phone. They promised her a resolution.
That promise meant nothing.
Nothing was resolved. The ticket is still not issued. My sister, a single mother with a baby, was given false reassurance by Centrum Air just to get her off the phone. Instead of taking ownership of the situation and actually doing something, they made a promise they had no intention of keeping and went quiet.
On top of that, Trip.com — the booking platform — has told me directly that the reason this has dragged on for days with no resolution is because Centrum Air has been completely unresponsive to their communications. An airline that ignores the booking platform and makes empty promises to a distressed mother is not an airline that deserves your business.
This is an infant. A baby. And Centrum Air could not find it within themselves to do the bare minimum — pick up the phone, coordinate, and issue a ticket that was already paid for. Instead they offered false comfort to a vulnerable single mother and then did absolutely nothing.
If you are travelling with young children, if you are a family, if you expect basic accountability from an airline when something goes wrong — avoid Centrum Air. When it matters most, they will let you down and not lose a single night of sleep over it.

They let you in with the fruit basket on the first leg, but then charge you for additional luggage at the transit airport.
They also damaged my suitcase wheel and still no reply to my complain from Monday till Friday night.

No assistance at airport, no info avout the delay, no accommodation, nothing. Avoid!!

I was initially very pleased to see a direct route between Copenhagen and Tashkent, opening up travel opportunities to the gem that Uzbekistan truly is. Because of this, I recommended friends and family members planning to visit Uzbekistan to support this new airline and book their tickets through them. I was asked to book 9 round-trip tickets for family members, all of whom had high expectations.

During checkout, the price shown was 29,919 DKK (56,744,853 UZS). After payment, the booking confirmation suddenly showed 69,674,271 UZS, and the credit card was charged 36,869.80 DKK plus fees via a USD payment gateway.

Customer service was only available via Telegram and provided inconsistent and contradictory information. At first, I was told that prices could not be adjusted and that cancellation with penalties would be the only option. Later, I was informed via Telegram that the flights were cancelled by the airline, yet no official cancellation email was sent.

Because I was told the flights were cancelled, non-refundable replacement tickets were booked with another (trusted) airline for the family. Only after repeated follow-ups and a bank dispute did Centrum Air finally process a full refund.

While the refund eventually came through, the overall experience was stressful and poorly handled. The idea of this route is good, but Centrum Air clearly needs to establish reliable operations, transparent pricing, and proper customer support before it can be trusted.

At this stage, I cannot recommend booking with them.

Horrible company, booked a flight Delhi - Tashkent -TLV
The flight from Delhi was delayed by nearly 12 hours. The ground staff just disappeared, no one to give any answers. If one of them did show up they would have no answers offer no help and when we asked them to book an alternative flight for us (since it was clear that we would, lose our connection) all they said is either "speak to the staff on the gate - which didn't speak English, or was so junior they couldn't do anything) or kept on pushing away responsibility saying - we can't help you in Tashkent there will be representative that will help.
After more than 12 hours delay we landed in Tashkent where the company rep did all in his power to avoide providing any solutions to the delay besides staying another 36 hours in Tashkent till their next flight to TLV (although there were other flights with Uzbekistan air lines to the same destination from Tashkent on the day)
Needless to say that even 36 hours later on the "new desegnated flight" Was delayed by 5 hours and literally till the last moment we had no idea if the flight will take off Or not - DO YOURSELF A FAVOUR NEVER FLY WITH CENTRUM AIR

3 hours delay, never explained the reason. Baggage problem, everywhere was stuffed. 2 attendants did not speak uzbek. One was rude, did not offer a drink. Did not take food boxes away until 5 min before landing. We were stuffed, it was so unprofessional, and tbh, awkward and embarrassing for them. Not very kind service (this is mainly one flight attendant, 1 russian girl on flight from tbilisi to tashkent) not very good first impression of the airlines, not good service, im sorry to say, i feel bad for them, :( i will not be quick to take a flight thru them again.

I booked for a round trip dubai to taskent - flight normally is around 3 Hrs and both experiences were very bad

DXB to Rashkent

-We stayed around 1.5 hours in the plane and plane is not moving
- they landed on another airport to drop there national sports team so we landed then fly again to main airport which wasted around 2 Hrs - no transit was mebtioned in the itenary and this should have been a direct flight
- total flight took around 7 hours inside the plane instead of 3

Tashkent to DXB
- preparing and printing boarding pass took aroun 1 hr and we were about to mess the plane
- stuck inside the plane also for around 1.5 Hrs before flying
Adding to this while waiting inside the plane and after running to catch the plane - crew wants the passengers to remain seated with seat belts on not even going to the toilet until we fly !!

The worst flying company that I've experienced. We had a flight to Bangkok with a 3-hour connection in Tashkent. It was delayed for over 5 hours, with no apologies, no food, and no compensation, and most importantly, no one could answer us throughout this time. I then tried to reach customer service for over two months, and it was impossible to get through to them. Every time I actually reach someone from there, it's only through Telegram, with very poor English. No one seemed to care or was willing to help. Very bad service

Centrum Air are the worst airline operating. I would tell anyone who is considering flying with them not to do it. My flight with them was delayed by 6/7 hours and I was left in Tashkent overnight. There was barely any communication and it was complete chaos and the worst airport experience I ever had. I have complained to them since it (via email and their website) and they simply don’t reply. I have flown a lot in my life and I have never experienced such an incompetent and useless airline.

cancelled their own flight. it was not a tourism agency ticket, I purchased the ticket from their own website and the day later I received an e-mail saying my ticket was postponed to another flight. Thanks for not asking if that flight was proper for me or not:) If you have a very a very flexible plan and if the ticket price is so cheap like 50% compared other alternatives, you may think about it but there is still nor guarantee that there will be a flight. They told me they would refund the ticket charge but I am waiting for 4 days, let's see.

It is worst airlines ever, never buy tickets , we waited aggregate departure and return more than 11 hours , never trust their yandex reviews its all bots giving 5 stars, they don'teven worse 1 star

Terrible experience with Centrum Air. First, I was unable to check in online. Then the flight was delayed by 3 hours, and despite that, it still arrived late at the airport and was delayed for another hour. This airline seems to be all about delays. When I asked for a refund so I could take another flight, there was no service, no support, and not a single response. Stay away from this company.

All the time is delayed.
I was flying from Uzb to Kazakhstan got delayed and from Krgz to Uzbekistan again delayed. Hopefully this issue will get fixed.

Cancelled both of my flights and then were extremely slow and reticent to answer any questions. My flights were not an abnormality, you can go to their departures page and see that more than 50% of all their flights are cancelled.

Before this, they charged me for seat selection when it was supposed to be included in the ticket fare anyway, and also state they don’t have any vegetarian meal options. Their website is also not very functional