CenturyLink Reviews 1,933

ZERO STARS!!! Customer service?!? HA HA!!! Representative got upset because I asked him to spell his name (VERY thick Indian accent!) I’ve been with them for 9 years and they stopped my loyalty discount which increased my bill 33% !!! They wouldn’t restart the discount so I said I’d canceled their service, and they said OK, and I did!!!
NEVER will I do business with THEM again!!!!

Would give them no stars if I could. Horrible reliability, I work from home. Had to go someplace with Internet to keep my job several times. My service could be out 5-7 days at a time and all they would say was working on it and should be back on by midnight day after day. And then NEVER credit me with that amount as they promised. I was so happy to finally get a reliable Internet service and keep my job. They owe me money, which I am sure I will never see.

I've been a CenturyLink customer since 2017, paying for their highest tier service (100Mbps/10Mbps) and working from home since 2019 with no issues until recently. Over the past few months, my internet became slow and choppy, especially during work video calls on Microsoft Teams. My company's IT department provided diagnostic data confirming the service degradation.
The Nightmare Begins - Three "Service" Visits:
Visit 1: Support said there was a line issue and sent technician "Antonio." I received a notice he arrived, went outside - nobody there. 40 minutes later got a notice he "fixed the problem and left." He was never on my street. Called immediately after - same internet problems. Support confirmed the line issue still existed.
Visit 2: Technician actually showed up, found poor performance, then told me my 100Mbps service was causing the problems because CenturyLink "overpowers" it. His solution? Downgrade to 80Mbps. Despite using 100Mbps successfully for years, I trusted him and downgraded. Tested immediately after - same problems.
Visit 3: Third technician found issues at my meter, discovered 20+ feet of sun-rotted exterior wiring (installed by CenturyLink 8+ years ago) on my roof. Finally replaced it. Tested again - SAME PROBLEMS.
Proof It's CenturyLink: I tested at my office using the same VPN and their WiFi - Teams worked perfectly. At home, even hardwired connections buffer constantly. Social media videos won't load, images gray out, and my paid NFL Sunday Ticket is poor quality streaming.
The Final Insult - Billing Scam:
After all this, CenturyLink sent me a $530 bill for "service fees." They claimed:

Fees are only for in-home work (nothing was done inside)
Two charges were "duplicates" they graciously waived
$250+ for downgrading my plan via the technician's phone
Every plan change requires new wiring (false - I've upgraded multiple times without visits)

After arguing, they "generously" reduced it to $149. So, let me get this straight: three failed visits, one no-show, a service downgrade I didn't want, replacing their own faulty 8-year-old wiring, ZERO problem resolution, and they want to charge me?
Bottom Line: One month of back-and-forth, three technician visits, my internet still doesn't work well, and they want $149 for the privilege of wasting my time. I tested the same setup elsewhere - works perfectly. The problem is 100% CenturyLink. I would rather go to the bank, pull out a brand new $100 bill and a brand new $50 bill, pour lighter fluid on them and light them on fire, before I pay them that fee.
Save yourself the headache. Choose literally any other internet provider.

I paid my bill but they slapped me with a late charge saying my bank reversed the charges. My bank stated they never attempted to debit my account. Customer service told me they would take off the phony late fee if I started auto pay or upgrade my service. Scamming theives!!

Horrible service and horrible customer service. Internet was constantly going out. When I got on the chat, they would automatically try to talk me into paying to have any technician come out. Problem was never on my end. Never gave me credits for the days I had no internet. I finally switched to Starlink and love it.

I have used, with no other option, this company for my land line for decades. They are a joke. Customer service is almost impossible to get through to. The billing gets messed up and they can't fix it, just charge late fees etc. I hate them. I have nothing but grief with them and have no other options at this point in my life.

So so many bad reviews and complaints! I would give a big ZERO if it was on the rating scale. My 93 year old mother has been without phone service for 2 weeks. A repairman came out but couldn't fix it - said he would report the problem to a higher repair level - 3 days later I found out he did not report it. After calling a second time and being on hold for over 30 minutes the rep said she would put in a new repair order and mark it EMERGENCY - this was on Thursday, she promised someone would be out on Saturday between 8-5. By 3:00 I still had not received any notification so called to check - again after being on hold for 45 minutes a rep said she did not show any repair scheduled for Saturday!! Needless to say I'm pretty upset at this point so I asked to speak to a supervisor - about an hour and a half later I noticed my phone screen said I had a message - very strange as the phone never rang?? This is actually the 2nd time that happens when waiting for a call back from Century Link so now I believe they have a way of supposedly calling, but you never hear your phone ring - pretty slick huh - that way they can claim they called you back, but they don't actually have to speak to you. Horrible, horrible service. I do not understand how they stay in business.

Closing out my account was a painful and time consuming experience. Century link is near impossible to contact. Once you are able to speak or chat with a live agent, one is not able to get past the security requirements. When you return their equipment they charge you for it anyway.( Forcing another contact session which took time I will never recover). The company refuses to prorate, so if you cut off service during the middle of a billing cycle you must pay for the whole cycle (extra 15 days in my case). Customer service reps are relentless. No mercy for DSL rates. There is no speaking with a manager. I have made a vow never to deal with Century Link or its affiliates for the rest of eternity. Avoid at all costs. Tragic for those who only have Century Link as an option for internet service.

If you cancel service, make sure they cannot grab an ACH payment after cancelation because they will and there is no way to get your money back. This happened to me. I cancelled on 7/15 & told I was paid thru 7/18. They charged me another month & only say I have small credit & will send a check in 30-45 days.

Extremely slow internet (5mbps is "fastest they provide in our area) down multiple times per week; their internet site promotes what awesome service they have when in fact it is EXTREMELY POOR all the way around! Business accounts aren't given priority and there is no live answer, only an automated system so there is no way to speak to a representative. Service calls are at best one to two weeks out EVEN AS A BUSINESS that is literally out of business without internet and phone service (we are in a rural area without good cell service and need internet for cell signal booster for phones to operate). When service tickets are put in, quite frequent technicians don't arrive on time and almost always have an attitude like you are inconveniencing them and you are not important. Stayed with Century Link ONLY due to lack of providers in the rural area but that has changed and we now PAY LESS for better service (1,000mbps) and both television and phone added in. I can't afford to keep losing hundreds of dollars in business because I don't matter as a customer who has been with Century Link for more than 20 YEARS!!!!

My Brother lost service on 7 July. He has stage 4 cancer and needs a phone badly. First appointment was 12 July. No one showed up or called. I called at the end of they day and was told the ticket was closed as fixed. Still no dial tone in the house. Have set up four additional appointments and again no one has showed. Talked to one supervisor who was helpful and another scheduler who contacted dispatch but nothing. Asked for a supervisor to call after the fifth no show and no one called. Called again and got a supervisor on the line and as of the 19 July 2025 the first available appointment was 4 August. The supervisor was not helpful at all (Mark). I think he did not believe me about the cancer. Will try again tomorrow. Unfortunately not many companies provide land lines. You would think that they would try harder to keep the customers that they have as more people are switching to cell phones. Washington State has many dead spots for cell phone service.

UPDATE-after posting this review, Sunday evening I got a phone message on my cell phone that they would be out on Tuesday instead of the 4th of August. Monday morning I look out the window to see a Centurylink van in the driveway. The phone was fixed in 30 minutes. A loose wire connection.

Terrible phone service, terrible customer service and prices are way over priced. Phone line was cut last year, they did a temporary fix with the cable laying on top of the ground through a snowy winter and had to call this spring to remind them it needed taking care of. A tech came out, 'yep, we'll get on it'.....that was two months ago. When it gets really cold there is so much static on the line it can't be used. Would dump it if we had an alternative but are in a rural area with only one bar of cell service. Just pathetic over all.

Horrible service. Overpriced, they promise service they don't deliver. They are never on time. They will shut off your service without notification and will not restore service as promised.

Lumen/Century Link Caused a knowingly medical emergency, broke onto our property, caused property damage, and prowled our property (no where near their lines/easement). We aren't even their customers. They said because they are utility workers they can do it, and they don't have to give any notice of what they're doing. Even when they've agreed to give notice due to medical and legal reasons. They won't even pay for the damages they've caused. Them having done this - I'd never use their service or trust them. No one has the right to harm others, even if they are a "utility worker." To make things better, not only did the worker cause a medical emergency. They used their truck to block any chance of escape from the situation.

I want to give 0 star of I can. The worst service and the worst customer service

I’ve had an awful experience with CenturyLink. Their internet service was unreliable and constantly dropped, making it impossible to work or stream. When I decided to cancel, I followed all the steps and even cancelled my payment method. But they kept charging me after cancellation, and when I contacted customer service, they were completely unhelpful and refused to resolve the billing issue. It feels like they just don’t care about their customers at all. I do not recommend CenturyLink to anyone — save yourself the headache and look elsewhere for internet service.

No Service, No Accountability, No Refund
I’m extremely disappointed with my recent experience with CenturyLink. I’ve been without internet since May 13, 2025, and despite multiple calls, chats, and scheduled appointments, the issue has still not been resolved.
A technician visited on May 20, confirmed the line had been cut, and said a burial crew would need to come out to fix it. I have screenshot proof of several scheduled appointments for the burial company from my CenturyLink account. I personally called multiple times to confirm these appointments, and so did my husband. Still—no one ever showed up.
Incredibly, on June 5, CenturyLink withdrew $101.65 from my account for a “tech visit.” But that visit resulted in zero service restoration. The tech came, assessed the damage, and left without doing anything—because it required additional resources CenturyLink never followed through on.
I contacted support through chat, spent over an hour explaining everything, and was bounced between three agents. I made it very clear: I’m not asking for a technician to come out now—I’m asking for a refund for service I never received. I was repeatedly told that the charge is “valid” just because the tech showed up, regardless of the outcome. According to CenturyLink, a technician can look at the problem, fix nothing, and you still get charged.
Eventually, a supervisor named Nicholas got involved and promised to escalate the issue and follow up with me via text within 30 minutes. That was more than a day ago, and I’ve received no call, no text, and no resolution.
Meanwhile, my account has now been suspended, and I’ve been told no one can come fix anything unless I pay more, despite not having any working service for over a month.
On top of all this, I work from home—and due to this ongoing outage, I’ve lost billable hours and income. The lack of accountability and urgency from CenturyLink has directly impacted both my livelihood and productivity.
In summary:
No internet since May 13
$101.65 charged for a tech visit that resulted in no repair
Multiple no-show appointments for repair crews
No follow-up from supervisors despite promises
Account suspended with no service provided
Lost income due to inability to work from home
This is unacceptable customer service by any standard. I strongly caution anyone considering CenturyLink—you may be charged for service you never receive, and left with no recourse to fix it.

This company is not a company it's a total fraud,

We ditched CenturyLink after a ten-day outage. The worst part? Not being able to contact support. No customer service, no speaking with a representative, no information whatsoever. RIP CenturyLink.

All automated. I did wait for live chat agent for ever...was auto disconnected. A second call demonstrated 99+ in the Que. Now it has been an hour. 3 attempts at live chat. All failed. A fourth call to a AI which was going to rapid reset my internet connection. I'm suppose to wait 10 min and reboot. Working on this for over 90 min now. Gave me time to search for a new provider. Terrible customer Service 6/20/25