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Certini Bicycle Co.Reviews 

1,169
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 813 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide quick advice and support. Many people appreciate the competitive pricing, often finding great deals and significant savings on various products. The delivery service is frequently mentioned as super fast and efficient, with items arriving promptly and well-packaged. However, some customers also noted issues with delivery, experiencing delays and needing to wait for items that did not arrive as scheduled. A few other people also felt that communication could be improved, citing unanswered emails regarding product compatibility and a lack of care from customer service representatives.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many items... See more

Product

Reviewers mention positive feedback about product quality, with many praising the good quality and condition... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be the best, good, or... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and speed from order... See more

Order

Customers had positive experiences with order, praising the super fast processing and delivery, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a specialized Romin evo mirror saddle. I emailed a few questions, all were answered very promptly and professionally, most importantly the advice was correct and I now am riding the most com... See more

Rated 5 out of 5 stars

Bought my Specialized Roubaix from Certini about a year ago, went back in for a few services and to buy parts and it has always been a good experience. Friendly staff who know all about bikes and are... See more

Rated 5 out of 5 stars

The bike I bought was ex-demo and arrived in excellent condition, pristine clean and came with all of the manuals and fittings you’d expect with an off the shelf new bike. The bike was also expertly p... See more

Rated 5 out of 5 stars

Super fast transaction from ordering to delivery. Unbelievably quick, like they're on the other end anticipating your order!! Was dithering at first over the product(s) and price but once I tried it... See more

Company replied


Company details

  1. Bicycle Store
  2. Bike Accessories Store

Written by the company

Family owned and run Bike Shops in Plymouth, Bristol, Birmingham and Stafford. Representing the best bike brands both in store and online.


Contact info

Promotion box for Certini Bicycle Co.

Certini Warehouse Clearance

Your last chance to grab these bargains before they sell out.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,169)

789 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, I have purchased bike parts from Certini for a few years now and made significant savings. Always professional and I collect from my local Specialized store.

January 15, 2026
Rated 5 out of 5 stars

Great business. Very helpful

Top company, great to deal with. I mistakenly ordered the wrong thing (12 speed crankset instead of 11) easily sorted with a phone call. Also very helpful on the phone finding chain rings so I didn’t have to replace the whole thing. Highly recommend this business.

April 16, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered a bike and it was delivered quickly, was well packaged and prepared with everything included. It was a good price too. Highly recommend!

April 8, 2026
Rated 5 out of 5 stars

Good service

Good service, delivered before the estimate date, and very helpful on the phone with after delivery questions, would definitely recommend Certini Bicycles- thank you

April 10, 2026
Rated 5 out of 5 stars

Would use Certini again

My grandson requested an article from Certini which I ordered. It was delivered as I'd been told, on time, well pacakaged and in good condition.
My grandson tells me he is well pleased with it.

April 6, 2026
Rated 5 out of 5 stars

Whenever I have had reason to contact Certini …

Whenever I have had reason to contact Certini in Plymouth they have always dealt with me extremely promptly and efficiently.
Their manner is, without question, one of consistently high standards of customer service, something very much valued by me as a customer at the other end of the UK!

April 8, 2026
Rated 5 out of 5 stars

Great customer care

Great customer care, super knowledgeable. Jack performed my bike fitting and I am enjoying every minute on the new bike. Thank you!

April 14, 2026
Rated 5 out of 5 stars

Great retailer

Great retailer, and have found them very good for getting Specialized components and accessories which are harder to find. Prompt delivery, and able to answer questions I had via their website

November 25, 2025
Rated 5 out of 5 stars

Excellent service

I recently purchased my Specialised Turbo Levo from Certini in Bristol, and I couldn’t be more delighted with the entire experience. From start to finish, the team at Certini provided exceptional service, with great staff who made the process smooth and enjoyable.

The handover and setup of the bike were superb. The staff took the time to ensure everything was perfectly adjusted and that I fully understood all the Turbo Levo’s features before riding away. Their professionalism and attention to detail left me feeling completely confident in my purchase.

The bike itself has exceeded all expectations. The Specialised Turbo Levo is an absolute joy to ride, and the thoughtful setup by the Certini team has made my first rides seamless and exciting.

Overall, I would rate the entire experience 5 out of 5 stars. If you’re considering a new bike, I can’t recommend Certini in Bristol highly enough for their outstanding service and dedication to ensuring customer satisfaction.

April 7, 2026

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