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Certini Bicycle Co. Reviews 1,164

•
TrustScore 5 out of 5

4.9

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Considering 802 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent condition of products upon arrival, often noting items like bikes were pristine and well-packaged for protection during delivery. Many also praise the quick and efficient delivery service, with items often arriving sooner than expected and communication about delivery being very accurate. The staff are consistently described as friendly, knowledgeable, and always willing to help, providing great service and advice. Reviewers also appreciate the competitive pricing, often finding great deals and significant savings on quality products. However, some customers experienced issues with delivery times, where couriers failed to deliver on scheduled dates, causing inconvenience. Additionally, a few people mentioned that the dispatch time for items could be too long, and that after-sales care did not meet their expectations, with urgency seeming to disappear once a sale was completed.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Product

Consumers find product quality to be largely positive, with many praising items like bikes and parts for... See more

Price

People report positive experiences with pricing, consistently highlighting good, great, and very reasonable... See more

Service

Customers had positive experiences with service, often describing it as great, excellent, and efficient from... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bike I bought was ex-demo and arrived in excellent condition, pristine clean and came with all of the manuals and fittings you’d expect with an off the shelf new bike. The bike was also expertly p... See more

Rated 5 out of 5 stars

Bought my Specialized Roubaix from Certini about a year ago, went back in for a few services and to buy parts and it has always been a good experience. Friendly staff who know all about bikes and are... See more

Rated 5 out of 5 stars

Great Sales Experience with Certini. Spotted a Range Extender and Connecting Cable for my Creo. Website information was spot on and delivery communication very accurately detailed through emails.... See more

Rated 5 out of 5 stars

Super fast transaction from ordering to delivery. Unbelievably quick, like they're on the other end anticipating your order!! Was dithering at first over the product(s) and price but once I tried it... See more

Company replied

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Written by the company

Family owned and run Bike Shops in Plymouth, Bristol, Birmingham and Stafford. Representing the best bike brands both in store and online.

Contact info

Promotion box for Certini Bicycle Co.

Certini Warehouse Clearance

Your last chance to grab these bargains before they sell out.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,164)

782 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought online for pick up at the…

Bought online for pick up at the Saltash branch, really speedy service & the guy at the counter went to the trouble to make sure that I had ordered the correct part for my 2012 Levo.
Outstanding customer service as always from Saltash Certini.

April 18, 2026
Rated 5 out of 5 stars

Great price with fast delivery

Great price with fast delivery

April 22, 2026
Certini Bicycle Co. logo

Reply from Certini Bicycle Co.

Thank you for your kind reply. We are glad you are pleased with our service, and that your purchase arrived so swiftly. Happy riding.

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