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2.8
3 reviews
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I ordered a white noise machine and it never charged. As asked I sent pictures and videos. We will contact you within 2 days. After 4 weeks I am still waiting. The most corrupt and crooked company I ever dealt with.
Horrible customer service. Sold defaulted doorbell camera. USB-C plug falls out and unable to charge.
Certomax is really Unitrade Digital Pte. Ltd located in China. Their SnifRect Hidden Camera Detector did not work and gave false alerts. My communication was with AI that did not answer my concerns or escalate my request. After 13 days and about 13 e-mails, I still was unable to get a refund for their product although their website claimed "Money-Back Promise. Easy returns and refunds if you're not completely happy" First they offered to send me another product (which I didn't want) and a 15% refund. Then after multiiple e-mails they finally said I need to return their electronic product to Jinhua, China (with a 30% refund and the 70% would be refunded once the product was returned), not Vernon, CA, the original place my product was shipped from. It's just a scam website that recently popped up. Fortunately, I payed with Pay Pal who refunded my purchase almost immediately after PP received my request and e-mails with the company.
The product I ordered was labeled as AK500 Intelligent Detector and when I asked why I received that instead of a SnifRect they replied 'that they are a manufacturing line and market our products under several brand names.' Buyer beware!
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