Disappointing experience with Cervantes – no support, no responsibility.
We booked a summer course at Enforex Barcelona through Cervantes, trusting their expertise and expecting a reliable, safe program for our child. Unfortunately, that trust was misplaced.
When serious issues arose at the school – including lack of communication, disorganization, and safety concerns – we tried contacting Cervantes for support. They responded in an extremely unprofessional way, saying that by contract they were not liable and that we should deal directly with the school. When we asked about compensation, they literally laughed.
As an agency, Cervantes acted more like a passive reseller than a responsible intermediary. They were absent when it mattered most, and showed no empathy, accountability, or willingness to help once problems started.
I would strongly discourage other families from booking through Cervantes, especially when it comes to programs involving minors abroad. If things go wrong, you’re completely on your own.








